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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 5 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    G
    Greg W
    July 16, 2019

    Hi boydhar,

     

    Thanks for joining us in this thread. I'm here to address your concern with online banking. 

     

    The information we receive is dependent upon what your Financial Institution shares with us. I have looked into this further and at this time there's no reported issue affecting other users.

     

    As a workaround, you can exclude duplicates by batch in QuickBooks Online (QBO). Just select them on the Banking page, click on the Batch actions drop down, and choose Exclude Selected.

     

     

    For further guidance, you can also check out this article: Remove duplicate transactions or personal expenses from bank feeds [Video].

     

    If you need further assistance, you can get our official contact information by following these steps:

    1. Sign in to your QBO account.
    2. Go to Help.
    3. Click on Contact us.
    4. Enter your questions or concerns and click on Let's talk.
    5. Choose either Start a chat or Get a callback.

    From there, one of our agents will be able to assist you further. 

     

    Let me know if you have any other concerns. I'm always around to help. 


    I am also experiencing the same issue (duplicate transactions from Chase). I just finished a call with Intuit customer support and was told that there is no workaround.

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