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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    M
    mv32
    Level 8
    August 24, 2020

    I'm really struggling and have been for several months because of this issue of duplicate Chase bank transactions yet to be reviewed. I've lost hours of time hunting down duplicates, because sometimes two different transactions DO have all of the same details, and I can't just exclude one of two transactions because the amounts match. 

     

    I switched to QBO from Xero on my bookkeeper's advice, but without a solution to this issue of duplicates I'm definitely dropping QBO. Blows my mind that this issue hasn't been fixed.

     

     


    Thanks for posting to the Community, @BroadwayLife.

     

    Currently, we have an investigation case about Chase Bank transactions downloaded as duplicate entries in QuickBooks. Our Product Engineers are already working on this and fixing it as soon as they can. The case code is INV-47289.

     

    I know that it will save a lot of time when we get this resolve. Also, I encourage reaching our Care Support Team to attach your account to the investigation. That way, you'll get notifications from them once it's resolved.

     

    Here's how to contact them:

    1. Sign in to your QuickBooks Online company.
    2. Click Help (?) at the top right.
    3. Select Contact Us.
    4. Please enter a short query and hit Let's talk.
    5. Choose to Start a chat or Get a callback.

     

    You can also check our support hours to get our supports at a convenient time.

     

    Additionally, you can always visit the Community Help page to search for articles such as banking and reports or click the Topics tab above.

     

    Feel free to place a comment here anytime if you have more questions. I'll keep my notifications open. Take care!

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