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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 36 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    DHeraV
    DHeraVModerator
    Moderator
    August 29, 2023

    Its 2023.  I'm a new QBO customer.  I am having the same issue with credit card transactions being duplicated within QBO between two cards associated with the same credit account.  Is a solution actually forthcoming on this issue?  I understand the exclude workaround, but I will not remain a QBO customer if this is the only solution.  Please provide some detail into what the engineers are actually working on, and what the timeline is for a true resolution.  Thank you.


    I understand your concern about the issue you're encountering, @KO_58_Peaks.

     

    Currently, there's an ongoing investigation (INV-91677) regarding duplicated transactions from Chase Bank. Please rest assured that QuickBooks Online's Product Engineers are fully committed to resolving this issue as quickly as possible and providing a permanent fix.

     

    In the meantime, I recommend reaching out to our support team. They will be able to add you to the list of affected users and ensure that you receive timely updates via email once new information about the investigation becomes available.
     

    Let me walk you through the steps on how:
     

    1. Sign in to your QuickBooks Online company.
    2. Click on Help (?).
    3. In the Assistant tab, type in Talk to a human.

     

    For detailed information about our support's availability hours, kindly visit: QuickBooks Online Support.
     

    You can also check out this link where you can browse for articles to learn more about QBO: QuickBooks Online Help Articles.


    I can't wait for this issue to be resolved. If you have any additional questions about QuickBooks or anything related, please don't hesitate to let me know by replying. I'm ready and willing to assist you whenever you need.

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