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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 8 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    JasroV
    JasroV
    Level 8
    November 7, 2019

    So we need to go through thousands of duplicate transactions deleting them one by one?


    I understand your situation, @abichara06.

     

    As my colleague FritzF stated above, you can exclude them if you haven't added them to your register. However, you've already added them in your register, you'll need to delete them one by one. This way, you can review each transaction before deleting them.

     

    To delete them in your register, you can refer to the steps provided by my colleague . 

     

    Also, I recommend reaching out to your accountant for further advice on doing this. This way, you'll be guided accordingly.

     

    I'm also adding these great articles that you can check for additional reference:

    Also, I've got you this great article that can help guide you in reconciling your accounts in your QuickBooks Online (QBO) account: Reconcile Accounts in QuickBooks Online.

     

    If you have other questions or concerns, don't hesitate to reach out to us. I'll be around to help.

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