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B
bloom
November 8, 2018
Question

Duplicate transactions from chase

  • November 8, 2018
  • 1 reply
  • 6 views

Hi, 

There is an issue with Chase bank connection. It downloads duplicate entries. I've deleted all transactions and reconnected and the issue persists. I have a 2 employee credit cards, so I've created a master credit card account and the 2 cards are subs of the master. 

 

Please advise how to resolve the duplicate transaction issue. I don't want to manually go through and exclude all the duplicates, there is just too many!

1 reply

SophiaAnnL
SophiaAnnL
Level 5
November 8, 2018

We've received reports about duplicate transactions with the Chase bank, Bloom.

Right now, our engineers are closely working with your bank to resolve this issue for you. While we don't have a workaround yet, it would be best to contact our Customer Care Team. They can add you to the list of affected users, so you'll receive an update when this is resolved.

You can get our phone number by following these steps:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages topic.
  4. Click the Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Don't hesitate to let me know if you need anything else.

B
bloomAuthor
November 10, 2018

Thanks for the update. Please escalate this as it's cause havoc in our balance sheets. Simply excluding the duplicates is not fixing the problem and the balances are all off. 

Thanks,

B

    B
    boydhar
    March 27, 2019

    Hi, TColumbia.

    I appreciate the screenshot you've provided. Allow me to take over and get you pointed in the right direction.

     

    I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since Community platform is a public forum.

     

    I know you've already called in. However, I still suggest getting in touch with our QuickBooks Desktop Support to have this re-investigated.


    To reach us, please follow these steps:

     

    1. Sign in to your QuickBooks Online Company.
    2. Click (?) Help at the upper right corner.
    3. Select Contact US on the pop-up.
    4. Enter what you're needing assistance within the How can we help? field and choose Continue.
    5. Click Get a callback.
    6. Enter your contact information.
    7. Select Call me.

    Fill me in if there's anything else I can help you with downloading transactions in QuickBooks.


    I just had the problem occur again, where many charges (approx. 60 from August-November, randomly dispersed) came back through as duplicates.  Why did this occur and how has this problem been solved.  I can;t imagine how this has been such an issue for such a large accounting software co.  What is the best number to call to discuss how/why this occurs and get assurances it will not continue to be a problem?

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