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daviscabinet1
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

 
21 Comments 21
JanyRoseB
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Hi there, daviscabinet1.

 

Thanks for reaching out to us. I'm here to help provide some information about deleting paychecks in QuickBooks Online (QBO). 

 

We have an ongoing issue where some users are not able to delete paychecks in QBO. Our engineers are already investigating the root cause of this unexpected hitch and working to implement a solution. 

 

While we're continuing to work on resolving this issue, I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Customer Support on the search bar. 
  4. And click Get the Phone number below. 

For additional reference, you can check this article on how to void or delete paychecks

 

We appreciate your patience as we work through this. Please check in with us if there’s something else you need help with. I’ll be around to help. 

BH17
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

was this ever resolved because we are having this issue as well.

Emily M
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Thank you for joining the thread, @BH17.

 

That’s not good to hear that the delete or void option is no longer available. What happens is that web-based platforms like QuickBooks Online store data to save you time when loading repetitive files. They can often become corrupted or outdated, causing issues like the button disappearing. You’ll need to clear your Cache and Cookies as this usually resolves this kind of issue.  

 

Send a comment below if you other questions. I hope you have a great day. 

ncroghan
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

So, is this still an issue? As of now I'm unable to void or delete.

Michelle_b
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Hi there, @ncroghan.

 

Allow me to join the conversation and to share insights about unable to delete or void paycheck in QuickBooks Online (QBO). 

 

I've checked the investigation, and it is already resolved. In your case, it seems that the paycheck you're trying to void or delete is a direct deposit, and it's previously processed. To void the paychecks, I suggest contacting our Payroll Support. They have the tools to help you with the process. 

 

Here's how: 

  1. Go to the Help (?) icon, then choose Contact Us.
  2. Enter your concern in the description field and click Let's talk.
  3. Select either Send message or Get a callback.
  4. Complete the needed information and pick Send message or Confirm my call.

 

Check out our support hours and contact us at a time convenient to you: Support hours and types.

 

For future reference about what can be or can't be edited on an employee's paycheck and to handle overpayments in QBO, please visit these articles:

Feel free to post again or leave a comment should you need anything else. I'll be happy to answer them. Take good care!

user64557
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

I am having the same problem and these are physical checks as we don't have direct deposit as an option.

Catherine_B
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

I do appreciate for letting us know you're still affected with this issue, user64557. 

 

Our engineers are still working on a permanent fix as to why you're unable to see the Delete and Void options for paper checks. I suggest getting in touch with us so we add you to the notification list. We'll be sending updates and let you know once  resolution is available via email. 

 

You can follow the steps provided by my colleague above on how to connect with us. These articles will also help you in managing employee's paycheck:

I'm just around the corner if you need anything else. You take care always and have a great day!

Nordi
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

I am a little (or a lot) concerned, since this thread was created over a year ago - and still is not resolved! We also have the same problem, we have to delete one of the paychecks, but can't do it because of the missing delete option. 

Please advise on why there is no urgency/solution.

Thanks!

RenjolynC
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Thanks for joining this thread, Nordi.

 

The investigation was reported recently. As a workaround, you'll want to open the paycheck by clicking the Net pay link on the Paycheck list page. This will give you the option to delete the paycheck.

 

Please see this sample screenshot for reference:

 

Otherwise, reach out to our Customer Care Support via chat or call. We will help you delete the paycheck, as well as add your company information to the list of affected users.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Please let me know if you have any additional questions or other concerns by leaving a comment on this thread. Take care and stay safe.

Nordi
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Hi Renjolyn!

 

Not sure why you are saying that the investigation was reported recently?! The first post in this thread is dated January 30, 2019 with a response from the QB Team on the same day, saying that QB is aware of a problem...

 

As stated above, we also do not have a delete button showing, therefore can't delete the paycheck. See attached screenshot.

 

We will reach out to the Help desk. BTW, we already tried that yesterday. It said we will be messaged back after 5 minutes. 45 minutes later we gave up...

 

ro_bridged
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Thanks for this but options to Edit or Delete are also not showing even if you open the paycheck details. 

Catherine_B
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Thanks for keeping us posted, ro_bridged.

 

I checked the investigation about the issue of being unable to delete or edit a paycheck and can see that it has been closed. Let's ensure that the paycheck to be deleted or edited is after the books have been closed. Checks dated prior to that can't be deleted or edited. You can re-open the books and then can edit the check.

 

If the books is not yet closed and you're still unable to delete it, we can perform a few browser-troubleshooting steps that might have caused the issue. Log in to QuickBooks using a private browser. Then, go to the paycheck list to edit or delete the paycheck.

 

Here's how: 

  1. Select Workers or Payroll, then Employees.
  2. Click Paycheck List under Run Payroll,
  3. Change the date range if necessary. Then select the paychecks you want to delete.
  4. Select Delete.
  5. Mark the checkmark box to confirm the deletion. Then select Delete Paycheck. Or open the paycheck and delete it from there. 

Once you're able to delete the paycheck, we can go back to the main browser to clear the cache. Using another browser can also help you in getting rid of unexpected behavior. 

 

If you get the same thing, I suggest getting in touch with us so we can open a new case to further investigate. To ensure we address your concern on time, check out our support hours.

 

The Community is always available if you need more help. Take care always and have a great day!

mmillcutility
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

We have the same problem

mmillcutility
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Still not working........ 1.5 years later. 

mmillcutility
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Yaa that's a big nope 1.5 years later still can't delete lost or duplicate checks.... This is why my accountant wants me to change from QB.....

LizzetteOnsite
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Unfortunately we are having the same problem. The work around by clicking on net pay doesn't work either.  The delete option does not appear on this page either.  

LizzetteOnsite
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Unfortunately we are having the same issue and work around by clicking on net pay does not have a delete option either.  So nothing works.  Really sad.

Beckster1024
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

I also do not have a delete option.  The only buttons across the bottom on the net pay screen are Cancel, Print, or OK.  I have NO buttons showing up when I just select the check to edit, void or delete.  This is very frustrating because how is the W2 going to be correct at the end of the year?  And the payroll taxes it calculates will be wrong.  I did try to clear the cache and there were no differences or improvements.

Nick_M
QuickBooks Team

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Hey there, Beckster1024. 

 

Thanks for posting here in the Community, based on your description of not having the delete option as well as the steps in the article posted above. If you still can't delete your paycheck, then you'll want to contact our support team. This is because they will be able to see what's going on in the back end and determine the best course of action. To reach them follow these steps. 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

If you have any other questions feel free to reach out below anytime. Thank you and have a nice Thursday afternoon. 

Jeff 006
Level 1

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

The removal of this option makes it very difficult when an employee loses his check or an error is made in calculating their hours. It is hard to understand with so many companies being affected that quickbooks online has not come up with a solution. Extremely disappointing customer service. 

TaxCatSC
Level 4

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

Delete stopped being available on direct deposit checks (not a time issue, I ran one check a week before the deposit date, no delete button available).

Plus editing the check puts salary at full 80 hours (even for reimbursement only check, or when there was sick pay for part of the pay period so shouldn't be full salary).

 

I've been on the phone with quickbooks support for over an hour & keep being told things about how you can't make changes after 5pm - the person I'm talking to is fine - but it has to be escalated - and the higher ups simple do not believe that there is a problem.

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