My client had the same issue about verifying Principal Officer.  In their case the company bank accounts were set up so long ago that the bank didn't have a Principal Officer.  We merely changed the bank information so the name listed was an AUTHORIZED SIGNER.  This seemed to fix the problem.  Intuit was able to verify the name then with bank.  Make sure to give correct name and home address of  authorized signer.

Good Luck -

Theresa Shoaff, ProAdvisor, Sugar Grove IL

Good afternoon,  I am also trying to get direct deposit set up for a client to no avail.  Nothing happens after I have accepted and submitted.  I have followed all the messages here and have tried all the suggests but nothing worked.  I realize from previous posts that the engineers are working on it.  Is there an estimated time frame when this will be up and running again?  Thank you.

Hi @beaudett,

Thanks for joining the thread. I'll point you in the right direction for support with your query.

The investigation for this specific issue is still active. At this time, an ETA for the solution is unavailable. What you can do is contact our Technical Support team. What they can do is add you to the list of our affected users. This way, you'll get a notification email whenever there's an update on this investigation. 

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

Another option for you to pay employees while the direct deposit is unavailable is to print paper checks. Take a look at this article for the complete steps: Print your paychecks in QuickBooks Desktop. 

Feel free to drop a comment below if you have other concerns. I'll be sure to take care of them for you. 

Good morning,

I was wondering if there was an update as to when this was going to be fixed.  I did call support and spent 2.5 hours on the phone with them but nothing was able to be corrected. I feel that it is due to intuit adding the sign in screen so they can see what products are being used.  The client has signed up for QB online.  I used their log-in then received a message that they were not allowed to set up direct deposit and to get permission from the admin.  They already have all the permissions so I'm not sure how to get rid of that message to hopefully get this to work.  The client did write paper checks this week and made the statement that this needed to be fixed by next week.  I would greatly appreciate any updates.  When I spoke to support they gave me a new case number so I don't know if I will receive any of the updates that was referred to in previous posts.  Thank you.

Thanks for joining us here, @beaudett.

As mentioned by my colleague above, we have an active case reported about the direct deposit setup. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible.

Since you've already called, you'll want to frequently check your email for updates as progress is made towards a solution.

In case you need help with other payroll tasks, click this link to go to our general payroll topics with articles.

You can always leave a comment below if you still have questions or concerns. I'll be happy to answer them for you. Take care and have a wonderful day ahead.

We've been going through the same problem the last 3 months with 3 new  payroll clients and this has been a pain in the tush.   I am afraid they will pull their payroll accounts and go to another bookkeeping service.  I have a new client that wants us to start 2021 and they have over 50 employees, all direct deposit pay checks.  Unfortunately, with this problem with Intuit, I'm going to have to tell them I will not be able to do their payroll processing.  They would have been one of my larger clients that I really could use the income I would receive from them.  I'm going to have to let my latest new clients go  and also not take on any more new payroll clients because of Intuit  not fixing their direct deposit problem.   Whatever they did to the program 3 months ago they need to undo.  There was no problem with direct deposit feature then.  They need to go back and undo what they changed.   We all pay ALOT for the payroll program and I've really been disappointed their programmers have not fixed this.  I hope I will not need to look for another payroll processing program if Intuit's issue persists.

We've been going through the same problem the last 3 months with 3 new  payroll clients and this has been a pain in the rear.   I am afraid they will pull their payroll accounts and go to another bookkeeping service.  I have a new client that wants us to start 2021 and they have over 50 employees, all direct deposit pay checks.  Unfortunately, with this problem with Intuit, I'm going to have to tell them I will not be able to do their payroll processing.  They would have been one of my larger clients that I really could use the income I would receive from them.  I'm going to have to let my latest new clients go  and also not take on any more new payroll clients because of Intuit  not fixing their direct deposit problem.   Whatever they did to the program 3 months ago they need to undo.  There was no problem with direct deposit feature then.  They need to go back and undo what they changed.   We all pay ALOT for the payroll program and I've really been disappointed their programmers have not fixed this.  I hope I will not need to look for another payroll processing program if Intuit's issue persists.

Good morning,

I was wondering if this issue has been resolved.  I am still having trouble and have not received any emails with updates.  If it has been resolved, can you please let me know what I need to do inorder to get the activation to work.

Thank you.

Good morning,

I was wondering if there has been an update on the resolution of this issue.  I am still having trouble and have not received any emails with updates.  If there has, can you please let me know what I need to do to get my client's direct deposit activated.

Thank you.

Thanks for requesting some updates, @beaudett,

At the moment, the fix for the issue with Direct Deposit activation is still in the works. Our engineers are working internally so we can't provide the exact turnaround time on when a resolution is released.

Instead, they send live updates about the status of the investigation through email. If your account  is not yet added to the notification list, please contact our Support Team using these steps:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Provide the investigation number INV-48422 to our representatives for easier tracking.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

For now, here are some workarounds suggested by our engineers. First, try toggling Internet Explorer as a default browser and adding trusted sites *.intuit.com and *.intuit.net.

Next, open QuickBooks as Admin. Do this by right-clicking the QuickBooks icon in the desktop and selecting Run as Administrator.

Just in case the error persist, I would recommend contacting our Support Team again. They can provide more help with technical concerns about QuickBooks. 

We appreciate your patience while the resolution is being worked on. This thread will remain open for any updates and inquiries. You can also tag me for other concerns in QuickBooks. Have a good one!

Here's an idea QB - why don't you just fix this issue that has been obviously a PROBLEM since September of 2020.  I had no luck with a callback and now I have to explain to a brand new client that I can't send his payroll by Direct Deposit.  How embarrassing for all of us to explain to our clients.  GET THIS FIXED!!!!!!!!!!!!!

Amen!  I AGREE with lancpay !

Doesn't look like they are even willing to respond to this thread anymore. Still a problem. Still no solution.

Hallelujah!  A string of others as upset as I am that I am unable to activate direct deposit for a new payroll client. A client that I will lose if this issue is not fixed by Intuit before their next payroll in two weeks.  I don't know what has happened to Intuit in the last year or so, but if they don't get their software fixed they are going to lose a lot of loyal accountants and bookkeepers.  Three hours I spent on the phone with support while they had me try the same things over and over again. Not once did they mention there was an ongoing issue and save me the time it took for them to finally admit it was their fault, not mine. We need a resolution!

Am I the only one who finds it unacceptable that they can't get Direct Deposit Activation to work?

How can you say its a feature of your Payroll system when it won't let new people sign up?

I may have to start looking at other Venues of Payroll, if Intuit cant get this fixed ASAP.

(And if this is related to Covid and working from home.  Get your Employees into the office so they can fix Direct Deposit, and then send them back home.)

I also find this unacceptable.  I'm not sure if any of you have had the other issue that I have run into.  QBs bank verification isn't working either.  I have been receiving a message that you need to use the same version of QBs to verify as you did to activate.  We have not changed versions.  There are multiple people with that issue as well which appears to have started in November.  I have no idea what has happened with QBs.  I've never experienced problems not being resolved with them before. 

I'm experiencing the same problem. I've been trying to set up Direct Deposit for a week.

Does anyone have a real workaround?

Thank you for joining the thread, daniep.

I know you read the long thread, so I will go straight to the information you need to know.

We found out that Errors 40001, 40010, and 40002 have something to do with the user ID in our system. Please contact our Support team, so they can troubleshoot this for you. You can tell them you are affected by this issue: INV-49462.

Bumping up this reference: Set up your company payroll for direct deposit. It also includes information about setting up direct deposit for employees and contractors.

If you need help in the future, please don't hesitate to go back to this thread. Have a good one!

No, no, no. This issue isn't resolved. Stop offering the same responses over and over. Either fix the issue or be honest and say "we don't have a solution and you should look for another payroll system." Stop trying to sell me more Intuit products when what I have right now doesn't work.

I have the same issue , when i set up new clients and wanted to set up direct deposit, the direct deposit submit goes into a loop and never active the direct deposit. I have yet to resolve the issue. called and have two case number pending and Intuits confirmed that this is known issue with an update as of Sunday Janary 2nd and they have yet t o fix the issue or call me back . luckily i have changed the client mind to go with paper checks now until Direct deposit is fixed.  

Going to paper checks is not an option when I've  just signed up a new payroll client, with the promise that we would be a seamless solution for replacing another payroll company he was unhappy with.  He wrote checks for his last payroll and is unwilling to for his next on the 22nd.  Are you following this stream Intuit?  Where is our solution?  My fear is they are trying to force all of us to QBO....

Let share some updates, langworthy.

As of this writing, the investigation for Errors 40001, 40010, and 40002 is still in progress. I understand the importance of getting this fixed. Please know that our team is working diligently to come up with a resolution as soon as possible.

While they do, I suggest contacting them so they can add your company information to the list of affected users. If you've done this, please wait for an email notification once the fix is available.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern. Then, click Let’s talk.
4. Choose Start messaging.
5. Fill in the information needed and click Send message.
   

If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.

HI,

I am looking at other option since I had 10 new clients and they are now very unhappy since they have to get paid by check.

Another reply with no solution date forecasted.  We need to know if a fix is imminent or not likely so we can direct out client to look elsewhere for another payroll provider.  At the same time, I will be requesting Intuit reimburse my firm for the manhours it took for us to set up all 30 employees and client data.  I am unable to bill my client for this time because I cannot pay the employees by direct deposit, which was promised.  Intuit should be able to activate direct deposit another way.  Either through a phone call or with paperwork.

As indicated above, our new 30 employee new client has their next payroll on the 22nd.  Is a solution by the 20th possible?