This situation is absolutely ridiculous!  I cannot fathom how QB has not fixed the issue.  This might be the reason that I finally find a QB alternative.  

I agree.  Can't believe that this has been going on for so long.  any recent updates from anyone on this issue.  i have a client i'm supposed to take over in 2nd quarter and they want direct deposit or they will stay with their current payroll provider.  does anyone know what the problem is or have a solution on how they are working around this.  printing checks is not an option for this client

I am having the exact same issue. New client! What are we supposed to do? Their work around was QBO, not an option!

Thank you for choosing QuickBooks Desktop, @vickiallely.

I'm here to help you activate your direct deposit.

The investigation on the error when trying to set up direct deposit in QuickBooks Desktop is already resolved (INV-53991). 

Since you're still having an error, I suggest performing some troubleshooting steps to get around this. I recommend running the Verify/Rebuild Utility. This helps diagnose and fix unexpected behavior in a company file.

Here’s how to do it in your QuickBooks Desktop (QBDT) software:

1. Go to the File menu then Utilities.
2. Select Verify Data then wait until the diagnosis is done.
3. If there are issues, proceed to rebuild the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time then click OK.
6. Follow the onscreen steps to finish the process.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

Once you're done, refer to the following article in reactivating your direct deposit in QBDT: Set up your company payroll for direct deposit.

I’m all ears if you have other questions about direct deposit. Just let me know in the reply section below. Take care and have a great rest of the day!

I have done that more times than I can count. I have no issues on the rebuild. It doesn't work! I need to run a direct deposit payroll!

I have gotten this error at least 2 dozen times trying all fixes. I have tried, and tried again, nothing.

Something's not quite right.

Try again later and it should work.

I do appreciate your time in performing the steps provided by my colleagues, vickiallely.

You should be able to get rid of the error after performing the steps. It looks like you get the same thing and you're still affected by the issue, you can reach out to our Phone Support Team. They'll be able to look into your account and can help you activate your direct deposit setup.

You can also mention to them that you're one of the affected users of the closed investigation so they can further check other permanent fixes specific to your company settings. 

Here's how to contact us: 

1. Click Help and select QuickBooks Desktop Help.
2. Select Contact us and enter a brief description about unable to active direct deposit.
3. Click Continue and select the best way you'll want to contact us. 

I'll be attaching the Set up your company payroll for direct deposit article again for future reference.

Should you have other questions, please don't hesitate to post them here. Take care and have a great day!

ME TOO!!! Contacting someone to talk to is worse than the IRS or DMV!!! Please let me know how you fixed, I have been trying for DAYS to resolve!!

Any luck?? I am going on 2 weeks with this issue!! 

Hello, jennlavore. 

I've checked with the INV provided above, the investigation has already been resolved. I suggest, reaching out to our customer support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue.     

Here's how to contact us: 

1. Click Help and choose QuickBooks Desktop Help.
2. Press Contact us. 
3. Enter a brief description about unable to active direct deposit.
4. Tap Continue and select the best way you'll want to contact us.  

Here's a link for reference: Contact the QuickBooks Desktop Customer Support Team. 

Additionally, to know more about how to fix some issues in Direct Deposit please visit our Fix direct deposit issues page. 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great day.

FINALLY after 4 previous tech support phone calls, today after 2 hours with an agent escalating to her supervisor and then the "AE" or "EA" department (Inuit security I think) this got resolved for me.  There was some problem with my Intuit ID.  I don't know exactly what, but once the account ownership issue was resolved, the problem went away.  Good luck everyone!  

I think that is related to the issue I am having. I have one payroll subcription/user ID and 7 different companies. I was able to activate direct deposit with the first company that the payroll subscription was created under. But when I try to activate dd for the remaining companies, I get Error Code 50004 "Unable to complete request with this email" when trying to log in.

Do you know what the fix was for the ID error?

I can help you activate your direct deposit set up for the rest of your companies, rdp2ag.

One payroll subscription can accommodate up to 3  Employer Identification Number (EIN). However, you're unable to use the same EIN on the rest of the company file. It can cause sync issues. There are other possible reasons why you're also getting an error. Here are a few: 

• More than one active payroll agreement with an inactive Direct Deposit agreement
• Data damage and the product is not updated
• Incorrect Service Key
• Incorrect Employer Identification Number (EIN) or PSID in the company file 

To start troubleshooting and the detailed steps on how to do it, you can check out this article: Resolve a problem verifying your payroll subscription.

If you're still getting the same thing after the process, you can get in touch with our Payroll Support Team so they can check your account in a secure environment. 

Let me know how this so I can walk you through it. I'll be around to keep an eye on your reponse. Take care!

I have the Enhanced Accountant Payroll Subscription so I am allowed up to 50 EINs. But only the first (original) company will allow me to activate Direct Deposit.

Hi rdp2ag!

I know that you need to activate the direct deposit. I'm here to help you and share some info about it.

You'll want to log out of the QuickBooks file and log back in as the Admin user. Then, go to the Company menu, select Set up Users and update the Admin password. Before doing so, make sure to create a backup file first.

If the same thing happens, I suggest reaching out to our Payroll Experts so they'll be able to further assist you.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us and enter the error code 30108.
3. Choose a way to connect with them.

Our Customer Service Team support hours: Basic, Enhanced, or Standard Payroll, M-F 6 AM to 6 PM PT.

Need help in creating paychecks? Check this link: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Leave a message again if you have other concerns. Take care!

Yeah this option doesn't work either.

We want this resolved as much as you do, Shaunac.

I suggest reaching out to our payroll support so an agent can check your account. We'll have to check for the factors that hinder the Direct Deposit feature to be activated. These are the things we'll have to look over in your account:

• Possible Incorrect PSID in the company file
• Incorrect Service Key
• More than one active payroll agreement with an inactive Direct Deposit agreement

You can follow AlexV's steps so you can get in touch with us.

Feel free to take note of our support hours so you can immediately reach out a live agent. 

We'll be around to help you if you have other concerns. Don't hesitate to visit us anytime. Keep safe!

I've been having the same issue for 10 weeks.  I've contacted support 4 times, each time I've been told that the engineers understand the problem and are working on a solution.  The problem has been identified: the former accountant didn't shut off his direct deposit for this client before I set it up on my end.  QB support has shut off the old DD but I still can't set mine up; the message says "try again later and it should work" every time.  I've been added to a list of users with the exact same problem which has been ongoing for MONTHS.  Doesn't support understand that this is a critical problem for us?  Where is the sense of urgency?!?  I'm tired of calling, holding, then getting the same response.  Further, no one is updating us on the status which to me means no one is actually working on the problem.

This isn't the kind of impression we want you to leave with, @pksaccountant.

I understand that you've already contacted our support and been added to the list of affected users. Rest assured, you'll get an update once the resolution is available. It'll be sent through your email address. 

As mentioned by my peer @Kristine Mae, there's a possibility that there's more than one active payroll agreement with an inactive Direct Deposit in your account that's causing the issue. 

Thank you for your patience while we're still working on the fix. Please know that you're always welcome to reply if you have follow-up questions. Take care and have a good one.

I believe this is my same issue.

Have you found a resolution??

Let's get your direct deposit activated, MiliBruins.

Did you receive a specific error when trying to activate direct deposit? Any additional information will help me walk you through the correct steps. This way, I can also check our system for any updates about the specific issue yuo're experiencing. 

QuickBooks Desktop downloads the latest tax table and verifies your payroll subscription. Let's ensure that it's updated to resolve payroll issues. After the update, you can try activating your direct deposit again. If the same thing happens, you can perform the Verify and Rebuild process. Here's how:

1. Go to the File menu then Utilities.
2. Select Verify Data then wait until the diagnosis is done.
3. If there are issues, proceed to rebuilding the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time then click OK.
6. Follow the onscreen steps to finish the process.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop. To help you through the detailed steps in activating the company's direct deposit, you can click here.

Feel free to visit these pages that will help you with the next steps in managing payroll:

• Set up direct deposit for employees
• Activate QuickBooks Desktop Payroll

If you have other payroll concerns, feel free to comment down below. We're open 24/7 to help you out. Have a great day.

I am also having issues with setting up DD. I've updated tax tables and rebuilt company. Is there a solution??????

I appreciate for performing some troubleshooting steps to resolved this, Jim 

Allow me to share some steps to isolate and fix your direct deposit (DD) issue. Let's run the repair tool for QuickBooks Desktop (QBDT). This helps us fix uncommon errors right away. I'll guide you how:

1. Back up your company file.
2. Restart your computer.
3. Open the Windows Start menu, then select Control Panel.
4. Click Programs and Features then Uninstall a Program.
5. Select QuickBooks from the list of Programs, then Uninstall/Change.
6. Click Continue, or Next.
7. Select Repair, then Next.
8. Once it's done, select Finish.
9. Then Update your QuickBooks to the latest release to ensure you have the most recent fixes and security updates.

You can also check this link for more details: Repair your QuickBooks Desktop for Windows.

If the issue remains, I propose contacting our support team. This way, one of our agents can securely look into your account and further assist you in setting up your DD. Ensure to check their support hours to know when agents are available. 

Once you're all set, you can now set up and pay your employees through DD. You can also invite them to view their paychecks online. This way, they can also view and print their own W-2s.

You can always count on me if you need more help with your DD or QBDT. Just tag me in your reply and swing back into action. 

Once again, I've tried to activate DD for this client and received the same error message - "...should work, try again later."  It is now November and still no resolution, no contact regarding the work order, nothing.  This problem started for me in July. As previously mentioned, the cause has been identified: the prior accountant did remove this client from his payroll  subscription but didn't cancel DD before I set the client up using our payroll subscription.  The prior accountant's DD has been canceled (by QB support); there is no reason the DD setup should not work but it doesn't and my client is VERY upset.  My understanding is the engineers have supposedly been working on this particular problem for months.  If that is the case, why don't we have a solution?.  I guess that there aren't enough accountants complaining to make this a priority (last I knew there were 7 but I imagine that's grown based on what I'm reading).  Very disappointed in the lack of communication or concern with addressing this issue.  I continue hoping if I keep bringing this up someone will listen and do something.

Thank you for getting in touch with us, pksaccountant.

I saw your previous comment and see that you did everything you could to get a resolution for this issue. I've check the previous investigation provided on this thread and found that it has been closed.

I'd like to share some steps to help you out with this error. Let's perform the Verify and Rebuild Data in your client's QuickBooks Desktop. This resolves the most commonly known data issues within a company file. 

Once done, try to revalidate your payroll service key by going to Employees > Payroll > Enter Service Key. Then, attempt to activate your client's Direct Deposit.

I've got these links for reference:

• Activate QuickBooks Desktop Payroll
• Set up your company payroll for direct deposit

If you're still getting the same error message, the best thing to do here is to contact our Payroll Support Team. They have more tools available and can work with our engineers to get a fix.

Here are the steps: 

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get a direct phone number in this article: Contact Payroll Support.

Please know that we're here to listen and help you out with any questions or concerns you have. Take care and stay safe.