How do I sign up ? I don't see sign up anywhere

Thank you for coming back here in the Community, @Latonyabattle01.

If you already received the invitation link, you can click the Get access for paychecks link to your email. After clicking the link, you will be routed to the page where you can create an account. Let me show you how:

1.    Go to your email then find the invitation link.
2.    Click Get access for paychecks.
3.    Select Create an account located in the lower part, then create a User ID and Password.
4.    Hit Sign in.

To verify if the set-up is successfully done, log out and log in to your workforce account.

Here’s how:

1.    Go to workforce.intuit.com.
2.    Enter your credentials and hit Sign in.

QuickBooks Workforce makes it easy and secure for you to view and manage your paychecks, W-2’s, and other employee information, please visit the articles added by KlentB, for more details and its related topics.

Reach out to me if you have any other issues or concerns. I'm always here to help. Take good care!

I helped an employee resolve this error today: "We weren't able to show your payroll info Refreshing your screen often fixes the problem." 

He needed to be invited through the new workforce.intuit.com sign up process that can only be done with the employer's help. As you can see in the instructions, the employer's master admin must sign in to QBO, edit the employee profile to include the employee's email, then check the box for inviting the employee to view pay stubs. 

The employee started with the company during the transition from paychecks.intuit.com to workforce.intuit.com.  I believe the employee signed up at paychecks.intuit.com during the transition, and he only saw errors about refreshing his screen.

Today, his employer emailed him the new invitation to workforce.intuit.com. Through the emailed link, the employee was able to view the pay stubs after a month of getting error messages. Hopefully this helps someone else. Very frustrating since I called QBOA ProAdvisor support and they were unable to help.

Trying to access viewmypaycheck

Hello Maria26 and ShawTeresa64!

ViewMyPaycheck is now changed to QuickBooks Workforce.

You can invite your employees to access their paystubs online using KristineMae's steps above. Your employees can open the email sent by Intuit, and they can click the Get access for paychecks link to create an account online. If they have an existing Intuit account, they can use the same credentials.

Please check out these references:

• For Employers: Invite employees to access pay stubs, W-2s and timesheets online
• For Employees: QuickBooks Workforce: Access your paychecks and W-2’s online

If you have other questions in mind, you can always visit us back in the Community. We'll be happy to assist you with payroll.

Hi @idaniaacosta.

Thanks for posting here in the Community.

If you are referring to the post on how to activate your paycheck access, please see my colleague's post, @Michelle_b, above the thread. There, she provided the steps on how to activate your Workforce account.

You may check this article to learn more about: QuickBooks Workforce: Access your paychecks and W-2’s online.

Don't hesitate to leave a message if you need help. I'm always here to guide and assist you. Have a good weekend!

How do I keep my same account with a new email? To view pay checks

How do I keep my same account with a new email? To view pay checks

You can change the information within your account, Jessiecopes2017.

Follow these steps to update your email if you're able to log in to your Workforce account:

1. Go to the Gear ⚙ icon and click Account and Settings.
2. Click the Edit link beside Email Address.
3. Enter the new email address and provide your password.
4. Click Save. 

We'll send you an email confirmation to the new email address as soon as the changes have been confirmed. 

In case you can no longer access your account and the old email address, you can submit an Email Change Request. Here's how: 

1. Go to https://help.quickbooks.intuit.com/en_US/update_email?product_name=qbdt.
2. Enter all required information.
3. Submit a copy of a valid photo ID.
4. Click Submit.

Then, wait for the email confirmation that the information is already updated. More details about this process are discussed here: How To Change The User ID Or Email Address For QuickBooks Workforce

Don't hesitate to visit us again and post questions if you require additional help when viewing your paystubs. 

Hello, some of my employees are also receiving the message ""We weren't able to show your payroll info Refreshing your screen often fixes the problem."  and they are getting super frustrated about my inability to help them.  Is there a way t o fix this?

Hi there, @alooney.

This issue is recently reported and already closed. And I'd be happy to share with you the troubleshooting steps made by our engineers to fix this error.

You can let your employees log in to their QuickBooks Workforce account using a different or a private browser to check if it's a browser issue. 

To use a private browser, here's how:   

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh.

If the issue persists, I recommend sending your employees a hard copy of their paycheck so they can view it. And also, you may try resending the invitation to a different email address.

Also, I suggest contacting our Technical Support Team so they can open a new investigation if employees are still getting the same error.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

Do not know how to sign up for into it I am an employee

Thank you for joining in the thread, @Timzphone.

I suggest reaching your employer to send an invitation email to you. Once you accept the invitation, you’ll be able to create your own Intuit Workforce account.

Let me share some overview once you receive the email.

Look for an email from Intuit services (QBOPayrollNoReply@intuit.com). Open the email and choose the Get access for paychecks link to accept the invitation.  Create a new account on the workforce sign-in page.

Once done, log in to your QuickBooks Workforce account. You can view your paychecks from the left menu. For more details, on accessing your paychecks and W-2 online click this link: Access your paychecks and W-2’s online

Don't hesitate to post again for your other concerns. Have a good day.

I'm trying to set up the pin, it's telling me i'm not authorized, to use the information the administrator gave me,  I am the administrator.  any help?

Hey there, @Sanford Construction.

Welcome to Community. Glad to have you here.

Since we are getting this error message while you're logging in as the administrator user, I recommend contacting the View My Paycheck Support team, as they have more tools available to assist you with setting up the pin. 

To contact support use this link: https://static.onlinepayroll.intuit.com/Support/General_Support.html

If you have further questions or concerns, feel free to reach back out. Take care and have a great weekend.

Dm how do I sign up

Hello, @Shika.

QuickBooks Workforce makes it easy and secure for you to view, manage paychecks, W-2’s, and other employee information. I'd be happy to walk you the steps on how to sign up for an account for QuickBooks Workforce. 

If you're the employer, here's how to create an account.

1. Go to this link: https://workforce.intuit.com/app/payroll-employee-portal-ui/ius/sign-up.
2. Enter your Email address and Password. 
3. Follow the steps prompts. 

However, if you're an employee, let your boss send you an invitation link so that you can sign up for QuickBooks Workforce. Once you receive the invitation link, refer to the steps below to create your account:

1. Go to your email then find the invitation link.

2. Click Get access for paychecks.

3. Select Create an account located in the lower part, then create a User ID and Password.

4. Hit Sign in.

To check if the set-up is successfull, log out and log in to your Workforce account.

Here’s how:

1. Go to workforce.intuit.com.

2. Enter your Email address and Password.

3. Hit Sign in.

For future reference about accessing paychecks and other related topics, please check these articles:

• View my paycheck. 
• QuickBooks Workforce: Access your paychecks and W-2s online

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.

I need to know how to retrieve a link for the Workforce site.  Apparently we didn't receive that notice.  It says we are not connected to Payroll but in fact we are of course, and have been for years.  So, my employees, nor I, can access what used to be "View My Paycheck" and cannot seem to get logged into the new way of doing things.  PLEASE HELP as it is end of year and I have processed W-2's, 1099's, etc.  Thanks to anyone who can help me ASAP.  

Thanks for joining this thread, lorit43,

You can go to this link: workforce.intuit.com and sign in to view the paychecks and W-2 form. You can also follow the steps provided by Michelle_b for more information about QuickBooks Workforce. 

If you're still getting the same result after following the steps above, you can get in touch with us through chat. Note: We are available from Monday through Friday, 6:00 AM to 6:00 PM PT.

For any additional questions, you can leave a comment here.

Hi im having trouble signing up! I also may have signed up, but when I do sign in it tells me " something is wrong contact your employer." Its urgent that I get signed up correctly and be able to view my paychecks because I need to show proof of income and employment. please help me with signing up! and being able to view my paychecks . 

Thanks for joining us here, tattianasanchez.

Our engineers are already working on an investigation about the error that you're getting when signing up or logging in to QuickBooks Workforce. 

Any updates from our engineers will be shared here to let you know if the issue has been resolved. In the meantime, you can reach out to your employer and ask for a printed copy of your pay stub. 

Let me know if you need anything else. 

My employees are getting a Something's Not Quite Right error that then redirects them to me. I have asked them to re-register, try different browsers, but nothing is working. Pretty bad in the state of CA with penalties for paystub noncompliance. What is the resolution here?

I appreciate the details you've provided, @KG15.

I understand the implications of any delay in providing your employees with a copy of their paystubs. Let me route you to the best available support so you'll be assisted further in letting your employees view their paystubs.

Here’s how to contact our Customer Care Team:

1. Click the Help icon.
2. Select Contact US on the pop-up. 
3. Type in your questions in the How can we help? field.
4. Choose Continue. 
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

Know that the Community and I are always here if you have other questions. Feel free to leave a post below!

This didn't answer the question. I am experiencing the same problem and whenever I go to the paycheck screen it states "We weren't able to show your payroll infoRefreshing your screen often fixes the problem."