I did the update and it still will not take out taxes

I appreciate the steps you've taken, 0719Jack.

I've got you an article that provides general troubleshooting that will help you determine the source of payroll tax calculation errors and steps to fix them: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

If you're getting the same results, we can run the Verify/Rebuild Utility tool to detect the data damage. Here's how:

1. Click File.
2. Go to Utilities, then choose Verify Data.
3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed."
6. Run Verify Data again to check for remaining data damage.

Otherwise, you may contact our Payroll Support to have this better checked. They have more tools, like screen sharing, that can help you resolve your concerns. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

I'd appreciate it if you'd update me on how it goes. I want to make sure everything is taken care of.

I have done all the

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@Jovychris_A wrote:

 

Thanks for posting in the Community, @judygillhouse.

 

The reason behind why taxes weren't taken out from your payroll checks is that you need an updated payroll.

 

If the checks have already been distributed to employees, please make notes of the net checks. Then create a duplicate check number for each, and post each to employee advance. Add it as a payroll item if you do not have already.

 

You can now void issued payroll checks and then install the update.

 

Here's how to update your payroll:

1. Click Employees.
2. Choose Get Payroll Updates.
3. Select the Download entire payroll update radio-button.
4. Choose Update.
5. Wait until the update is complete.
   

Then run payroll again for correct taxing. Check the detail of each check before saving and enter the deduction from net to the employee advance item. Each new payroll check will be zero but taxes will be correct. When you run payroll in the next period you will deduct remaining advance amounts from each employee.

You can use this article as your reference in updating your payroll tax table: Get the latest tax table update.

Please hit the Reply button if you need further assistance. I'm always here to help you. Have a good one!

 

 

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updating and all and still nothing.

Nice to have you joined this thread, Lou.

I appreciate you for going through the steps suggested by my colleague. Allow me to chime in and add some insights to fix this so you can process your payroll seamlessly.

To begin with, you'll want to update your QuickBooks Desktop (QBDT) to the latest release. This is to ensure the software is running with the newest patches.

Also, you might want to review your employee's tax setup if the payroll item is added to their paycheck. Once done, revert your employee's paycheck to refresh your payroll information. Let me show you how.

1. Go to the Employees menu.
2. Click Pay Employees.
3. Select Scheduled Payroll or Unscheduled payroll.
4. Right-click on the employee name you wish to undo the changes then select Revert Paychecks. 

You can also use these links for additional troubleshooting solutions:

• Payroll items on a paycheck are not calculating or are calculating incorrectly
• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly

Once everything is all set, you'll want to utilize this resource in filling your state tax efficiently: E-file or submit state unemployment filings

You're always welcome to leave a reply if you have other follow-up questions about your payroll checks. I'll be around to back you up. Keep safe!

I did the payroll update and it still is not taking out taxes

Thank you.  Reverting the paycheck worked

I have updated 4 times in a row and each time I start to do payroll it says that I haven't updated in 36 days "do I want to update"...  I then did a total update and went back into processing payroll.  Once again I was asked if I wanted to update.  I chose to "skip" and the taxes still are not populating.   Today is Sept 22, after updating it says that I have received the latest update and to make sure that I update before Sept 16..   Sept 16 is in the past!

Thanks for joining the thread and performing some steps to resolve the issue, @jfustos.

In QuickBooks Desktop (QBDT), there are various reasons why payroll taxes aren't calculating. Among these are:

• The total annual salary exceeds the salary limit.
• The gross wages of the employee's last payroll are too low.
• Your payroll tax table is outdated.

In your case, since you’ve followed the provided steps to fix the problem, but it is still not calculating taxes, this time, I recommend you to contact our Payroll Support Team. They have tools to check why there are no deductions on the paycheck.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Enter your concern and click Continue.
6. Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them: Contact Payroll Support. Ensure to review their support hours, so you'll know when agents are available.

To give you more troubleshooting steps on what to do if payroll taxes are not calculating, please visit these resources:

• Payroll items on a paycheck are not calculating or are calculating incorrectly
• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly

You may also find this helpful: 0.00 or no income tax withheld from paycheck.

Please know that you're always welcome to post if you have any questions when managing your account. I'm here to help. Have a good day.

It keeps telling me to go online?? What do I do?

Hi livingstons,

At this time, I'd recommend reaching out to our Phone Support team so an agent can take a look at your file. You can reach out to them through these steps:

1. Go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
4. Enter your concern and click Continue.
5. Select the way you wish to connect with support.

Keep me posted if there's anything that I can help with. Keep safe!

I have been hours trying to process payroll. Taxes are not being withheld from any of my employees. I have done the payroll update and it gives me a PS038 error. Telling me to update again before 9/23/21. This task is usually a 5 minute job. I am stilling trying to troubleshoot my issue. I have had NO SUCCESS YET!

Hello, Batch3. I understand that you've been through a lot already.

Let me make it up to you by ensuring you'll be able to get rid of the PS038 error. 

The error usually appears when you try to download the payroll updates. You may also encounter the error when a paycheck is getting stuck while sending it.

To resolve this error, the first thing you need to do is ensure you have the latest version of QBDT installed. Then, send your usage data to initiate payroll updates. Go to the Employees menu, select My Payroll Service, and then Send Usage Data. Once the send is successful, attempt to get payroll updates again. 

If you're still getting the same error message, continue with the proceeding steps by checking this article: Resolve payroll error PS038.

Also, I'm adding this article to learn more about fixing PSXXX errors. It includes nine sets of recommended solutions when encountering errors when downloading payroll updates: Fix PSXXX errors.

Feel free to update me in a comment on how the steps work @Batch3. I want to make sure you're now able to run your payroll seamlessly.

help!!

Hi @Diana 1234,

We want to help you with any concerns you may have related to QuickBooks. However, we need more information about it to provide the correct resolution and to get this sorted out as quickly as possible.

Can you share with me what specific help you need from the Community? Are you experiencing the same issue regarding the payroll checks? You can add more details by leaving a response down below.

In the meantime, you can check the following article for some information about how to fix issues with the payroll tax calculation: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

why is it not taking out any taxes for payroll

I can help you fix the error you're having to calculate your payroll taxes, @Doris22. 

Your tax calculations are acquired from the payroll data and transactions you entered in QuickBooks Desktop. You'll need to make sure that your employees and payroll items are set up correctly.

Here are also some of the factors that affect the calculations of payroll taxes:

• Taxable wages
• Number of allowances/dependents
• Pay frequency
• Filing status

Here's how to check your employee's set up:

1. Go to Employees, then choose Employee Center.
2. Double-click the employee’s name to open their profile.
3. Go to Payroll Info and check the Pay Frequency dropdown menu.
4. Click the Taxes button. Proceed to the Federal tab, double-check the Filing Status and Allowances details. Edit them if needed.
5. Click on OK once you're done.

Check this article for more information about the tax calculations in QuickBooks Desktop: How QuickBooks calculates payroll taxes. 

To resolve this, perform a tax table update. It will help in getting the newest payroll tax table to stay compliant with paycheck calculations.

Follow the steps below:

1. Go to the Employees menu and select Get Payroll Updates.
2. Click the Download Entire Update checkbox.
3. Select Download Latest Update.

For detailed guidance and more information about getting the latest tax table, check this article: Get the latest payroll tax table update.

Here's also an article that provides more information on how to fix a paycheck that has wrong tax calculation: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly. 

If you need to adjust your employees’ year-to-date (YTD) or quarter-to-date (QTD) payroll info, refer to the following article on how to use a liability adjustment: Adjust payroll liabilities in QuickBooks Desktop. 

You can always get back to me if you still have questions in calculating payroll taxes and or anything else by leaving a reply below. Stay safe and have a wonderful day!

I ran full payroll update today 10-09-21. Had started an unscheduled payroll but did not print checks since I saw no deductions taken out. Update complete went back to the saved unscheduled payroll still no deductions taken NOW WHAT. I need an email response to [email address removed] or a phone call to cell Removed. This needs to be resolved MONDAY Oct 11,2021.

Thanks for the update, @crsatko. I'm here to ensure you'll get the right support to fix your payroll data.

To connect with our support team, you can initiate a callback request or use the chat option by clicking the Help icon within your QuickBooks Desktop (QBDT) program. Let me guide you how:

1. Open your QBDT program and click the Help tab.
2. Select QuickBooks Desktop Help. 
3. From the search field, enter your concern. Example: My payroll checks today did not take out taxes.
4. Then, at the bottom part, click the Contact Us link.
5. From there, choose a way to connect with them.

To ensure you'll be assisted on time, please see our support hour's page. It contains the exact time when our support team will be available.

In QBDT, it's easy to view your employee data and monitor your business finances. You can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they show, please head to the Excel-based payroll reports page. 

Simply click the Reply button if you need further assistance fixing your payroll data. I'll be always around to assist you. Take care. 

I did the above steps and it did not help.  I still cannot do payroll.  This has been an ongoing problem for 6 monthes.  Please help!

I have checked all articles, have reverted the paychecks, and still nothing.  I understand about low wages, etc, but that doesn't explain why FICA taxes are not being withheld.  Please help.  My subscription is active.

Thanks for bringing this one to our attention, str2713.

I've checked our records and there's no reported case about this one. I appreciate you for performing some troubleshooting steps to get your Payroll working. There are several reasons why your hourly employees aren't calculating and deducting taxes. One of them is the total annual salary exceeds the salary limit and the gross wages of the employee's last payroll are too low. W can revisit your employees’ profiles if they are set up correctly. QuickBooks calculates the federal withholding based on these factors:

• Taxable wages
• Number of allowances/dependents
• Pay frequency
• Filing status

To review your employees’ payroll information, here’s how:

1. Go to the Employees menu.
2. Choose Employee Center.
3. Double-click the employee’s name, one at a time.
4. Select Payroll Info on the left.
5. Please make sure the Pay Frequency is correct.
6. Click the Taxes button.
7. In the Federal tab, review the Filing Status and Allowances fields. Make the necessary corrections.
8. Hit OK.
9. Click OK again.

Once verified, run the payroll update and revert the paycheck again so taxes should be calculated already. You can also consider checking these articles for more information about payroll calculation in QuickBooks Desktop:

• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly
• Payroll items on a paycheck are not calculating or are calculating incorrectly

If the issue persists, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our QuickBooks Desktop Help article page for more insights about managing your business on your software. 

You can always update us after performing the steps or contacting our support as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Take care always. 

I've done all that and they still aren't calculating

Thanks for posting in the Community, @brownstpaul. 

I can help you fix the error you're having to calculate your payroll taxes in QuickBooks. 

Let's start with making sure your QuickBooks is in the latest version as well as your tax table.

For tax table update:

1. Go to Employees at the top.
2. Select Get Payroll Updates.
3. Tick the Download entire payroll update radio button.
4. Click Update.

After running the tax table update, go back to your employee's paycheck in the Payroll Center. Then, revert the paycheck. This will refresh the payroll information and will fix the tax calculation.

Here's how:

1. Go to the Employees menu, then choose Payroll Center.
2. Go to the Pay Employees tab, then tap Start Scheduled Payroll or Start Unscheduled Payroll.
3. If you notice the employee's name highlighted in yellow, right-click on the name and select Revert Paycheck (see the image below).

You can also check out these articles for additional troubleshooting steps:

• Save or Revert Pending Payroll Checks
• Payroll Items on Paycheck Are Not Calculating or Are Calculating Incorrectly

Let me know if you still have questions or concerns with calculating payroll. I'll be around for you. Stay safe and have a great rest of the week.

Hello, could you give me  more detail on how to do this?  What do you mean by duplicate check number?  Do you mean a duplicate check?