What if I run my updates and it keeps coming back saying I haven't run it in 32 days?  When I try to do payroll it isn't withholding ANYTHING!

I'll make sure that your payroll taxes are deducted correctly, Mpitts.

Usually, this behavior happens when QuickBooks encountered running the payroll updates. To isolate this case, you can update your QuickBooks Desktop to the latest release. This way, you'll get the latest security patches and fixes.

Once done, you'll have to send your payroll data from the Employees menu. Here's how:

1. Select Employees from the sidebar menu.
2. Choose My Payroll Service/Send Payroll Data.
3. Click Send Usage Data.

If it was successfully sent, please try running payroll updates again. If the same thing happens, follow the instructions on the Step 2 section of this article: Resolve payroll errors. 

However, if the send is not successful, you may need our Payroll Support Team so we can pull up your account in a safe session. Then, a series of tests to rectify the issue. Here's how:

1. Go to the Help menu, then choose QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter "Unable to run payroll update" in the description box.
4. Click Let's talk and then choose a way to connect.

Additionally, I've attached an article that will help you fix common calculation errors in QuickBooks Desktop Payroll:

• Payroll items on a paycheck are not calculating or are calculating incorrectly

Just drop me a comment below if you need more help in handling your payrolls. The Community is open 24/7 and always ready to help.

My problem is that the correct amount of payroll taxes are being deducted but for the month of January 2021, the state tax is shown as 0.00 in the payroll liability windows.  My accountant is not happy.

I have no clue how to correct this as the amounts are on the payroll summaries

That is not the problem.  Did you read that the state tax is not showing up in the payroll liability report for the month of January. Payroll/paychecks/payroll summaries are fine, as the state tax is being deducted

Thanks for the clarification, @Madly.

I’m here to share with you some insights to isolate this issue. You’ll want to ensure the paycheck date from January is accurate. The Payable of the month or week is base on the payroll paycheck date.

There's a possibility that the date range is incorrect causing the report showing incorrect data. If the dates are correct and the issue persists, I recommend running our Verify Rebuild utility tool. 

There could be a data issue within your company file, thus causing the state tax not to show in your payroll liability report. This tool scans your QuickBooks Desktop (QBDT) software for errors and self resolves them right away. Let me show you how.

To Verify:

1. Go to the Window menu and select Close All.
2. Then, go to the File menu.
3. Select Utilities.
4. Click Verify Data.

To Rebuild:

1. Go to the File menu.
2. Select Utilities.
3. Click Rebuild Data.

You can also check this link for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop. 

Let me also add this link that you can use for reference in filing your payroll taxes online:

• E-file state forms & e-pay state taxes separately
• E-Pay tax liability payments

Keep me posted if you have other concerns managing your payroll taxes. I’ll be around to listen and ready to back you up. Keep safe and take care.

Not populated in print checks window

Thank you for joining the thread, @pizza-maker.

Are you referring to the paychecks that are not populating on the Select Paychecks to Print window? If so, let's ensure that there are existing paychecks recorded for your employees.

Moreover, you can mark the Print Later option for your checks so they'll be added to the queue.

Here's how:

1. Go to the Employees tab, then select Payroll Center.
2. Select the Transaction tab, choose Paycheck.
3. Choose a date range that will cover the time that the paychecks were issued.
4. Double-click the check that you want to print later.
5. Select the Print Later box next to the Print icon, then Save and Close.

I've added these screenshots for your visual references.

I'm adding this article for more tips about printing paychecks in QuickBooks Desktop.

Moreover, here's an article you can read more to get help with payroll topics.

If you have any other follow-up questions about QuickBooks or payroll transactions, let me know by adding a comment below. I'm always here to help. Have a good one!

I have followed the update and download procedure, yet prior to printing checks the taxes are not populated on all selected employees screen.

Thank you for reaching back out to us and following those procedures and updates, pizza-maker. Since you are still experiencing issues, I recommend that you contact our Support Team to take a deeper look. They have tools such as screen sharing to investigate the matter and escalate this case, if necessary. Here's how to connect with us:

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Select Contact Us.
3. Enter a brief description of your concern, then click Continue.
4. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert. 

Should you have additional QuickBooks concerns, let us know. Please keep me posted on how the conversation goes as well. We’ll always around to help you out. Take care.

I selected the march payroll tax in error. I should have sent the  February. So I ended up sending both payments and March is not yet finished. How do I correct?

Thanks for joining the thread, @dottie mcdougle.

We can void the liability check to cancel the tax payment for March in the Pay Liabilities tab. Before diving in, let's review the status of the payment to see if it hasn't been accepted by the agency yet. Let me show you how:

Here's how:

1. Select Employees from the top menu bar.
2. Choose Payroll Center.
3. Go to the Pay Liabilities tab.
4. In the Payment History section, select the E-Payments tab.
5. Check the status or select the View link in the Audit Trail column for more details.

If the status is Submitted to Intuit, this means that the e-payment has been submitted to us and we can still cancel it by following the steps below:

1. Go back to the Pay Liabilities tab.
2. In the Payment History section, select the All Payments tab.
3. Locate then double-click the check to open it.
4. Click the Delete drop-down, then select Void.
5. Select Save & Close when you're done.

However, we'll have to contact the agency if the status is Submitted to the agency or Agency accepted if the e-payment has already been processed by the agency

I've got you these articles on how to manage tax payments in QBDT:

• E-Pay tax liability payments
• Check e-file or e-pay status
• Cancel tax payments and forms

In case you want to track all the taxes you need to pay and the ones you’ve already paid, you refer to this article in running the Payroll Tax Liability Report.

If you have other payroll-related concerns in QuickBooks, feel free to place a comment. I'll help you anytime. Have a great day!

I have just updated quickbooks pro from 2018 to 2021 and now it's not calculating just one employee.  Not sure what I need to do??  I have updated payroll and shut down and brought back up - no luck.  

Thanks

Thanks for joining us here today, @ADC12804.

I'll share the steps on how to calculate your employee's taxes. There are several reasons why payroll taxes are not calculating. Among these areas:

•The total annual salary exceeds the salary limit.

•The gross wages of the employee's last payroll are too low.

•Ensure to run the latest payroll update to keep your taxes updated.

Let's start with making sure your QuickBooks is in the latest version as well as your tax table.

For tax table update:

1. Go to Employees at the top.

2. Select Get Payroll Updates.

3. Tick the Download entire payroll update radio button.

4. Click Update.

After running the tax table update, go back to your employee's paycheck in the Payroll Center. Then, revert the paycheck. This will refresh the payroll information and will fix the tax calculation. Here's how:

1. Go to the Employees menu, then choose Payroll Center.

2. Go to the Pay Employees tab, then tap Start Scheduled Payroll or Start Unscheduled Payroll.

3. If you notice the employee's name highlighted in yellow, right-click on the name and select Revert Paycheck.

Once done, re-enter the payroll details and check the taxes. See this article for more information about reverting paychecks: Save or revert pending payroll checks.

Additionally, here's a link that covers all the tasks you can do when using the payroll feature. Feel free to browse for topics that suit your concern.

Let me know if you still have questions or concerns with paychecks or payroll. I'll be around for you.

The payroll taxes are not being remitted to the IRS - error message PIN not correct

Hello, ElizabethPines.  

I appreciate you looping in this thread. Since the error persists, I'd recommend contacting our Customer Care Support to have this investigated. They have the tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons. 

To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Choose Search something else.
5. Enter Payroll Taxes in the Tell us more about your question? field.
6. Press Let's talk.

In addition, here's an article you can read to learn more about our support hours and types: Support hours and types.  

Please check out this article for more reference about QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

Keep me posted on how this goes by commenting below. I'll stay right here whenever you need additional information about Payroll taxes. Stay safe!

We have the same issue.  We updated the password in the EFTPS system, updated in Quickbooks payroll system and for the past 6+ months are still having issues.  Joel (or Joe) from Quickbooks finally called us back today, took our EIN and email address and said he would investigate the issue 3 - 4 hours ago.  We are waiting for him to call us back.  Very frustrating because we have been submitting our payroll taxes on time, and they return them as 'rejected'.

I am still not able to print paychecks. Due to no taxes being withheld.

Still not able to process payroll checks. Not deduct any taxes.

Let's get this sorted out, @Batch3.

One of the possible reasons why the federal and state withholding isn't deducted is that the employee taxes are set to do not withhold. Let's verify the employee's payroll information to ensure they're being set correctly. Here's how:

1. Go to the Employees menu, then select Employee Center.

2. Find and select the employee.

3. Select the Payroll Info tab and click Taxes.

4. From there, verify the Federal and State information.

Additionally, you might want to review your employee's tax setup if the payroll item is added to their paycheck. Once done, revert your employee's paycheck to refresh your payroll information. Let me show you how.

1. Go to the Employees menu.

2. Click Pay Employees.

3. Select Scheduled Payroll or Unscheduled payroll.

4. Right-click on the employee name you wish to undo the changes then select Revert Paychecks. 

If it's all set and still doesn't deduct, let's try updating your QuickBooks Desktop to the latest release and run the Verify and Rebuild Utility tools. This way, it can fix common data issues on your company file.

You can also use these links for additional troubleshooting solutions:

• Payroll items on a paycheck are not calculating or are calculating incorrectly

• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly

Once everything is all set, you'll want to utilize this resource in filling your state tax-efficiently: E-file or submit state unemployment filings

You're always welcome to leave a reply if you have other follow-up questions about your payroll checks. I'll be around to back you up. Keep safe!

I have followed the suggested fixes and payroll taxes are still not being withheld.  I would like you to sign in with me to figure this out please.

I asked this question a bit ago and the suggested fix did not fix the issue.  Would you please help me?

 I did this and it did not fix the problem.

This did not fix the problem.

I hear you, @Rene Brozovich. I want to ensure this problem is addressed timely.

Since the issue persists even after following the suggestions above, I recommend contacting our Customer Care Support. You can work with one of our payroll specialists via screen share to determine why taxes are not withholding accordingly.

You can connect with our team online by following the steps below:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a few words describing the results after following the suggestions above in the What can we help you with? field.
5. Select Continue.
6. Click Chat with us or Have us call you.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: Contact QuickBooks Desktop Payroll Support.

You may also read this reference with the topics to use while working with your payroll account and expenses: A Series of Articles that Covers Payroll Activity in QuickBooks.

I've got you covered if you have other questions about payroll taxes. Let me know by leaving a comment using the Reply option below. Take care always!