Install/Uninstall errors

Hi LTenhet,

Let's do additional steps to fix the error, so you can complete installing your client's QuickBooks.

Aside from checking the QuickBooks Tools Hub, you can also do the Quick Fix. Then, you can try installing QuickBooks after. Please follow the rest of the steps in this article: Error 1712 when installing QuickBooks for Desktop.

If the solutions in the article above won't work, you can repair or reinstall Microsoft .NET Framework and Microsoft MSXML. These components are necessary then installing QuickBooks and cause errors if damaged. Please follow Step 4, and then Solution 5 (if still not fixed) in this article: Fix QuickBooks Desktop install errors.

Please let us know how the steps in the articles work for you.

I have done the Quick fix with the same errors, nothing on the Tool Hub has fixed the issue.  I did re-install .net framework, but I'll try the MSXML.

We're reaching out to Customer care, still isn't working correctly.

Thanks!

Hello, @LTenhet.

I appreciate you taking the time to try all of the suggested steps above. 

You can always contact Support anytime you need. If you have any further questions or concerns, please know I'm only a post away.

I just installed QB 2020 less than a month ago. I keep getting the message there is a critical update to be made. I am instructed to turn QB off then restart. But it is not resolved. Now, I am supposed to do a Payroll Update and it will not finish it. Should I just uninstall and re-install?

I can help you sort this out, @PDBK.

Let's update your QuickBooks Desktop to the latest release so you won't be prompted with a message about critical updates needed to be installed.

1. Go to the Help menu.
2. Choose Update QuickBooks.
3. Select the Update Now tab.
4. Click the Reset Update checkbox to clear all previous update downloads.
5. Once ready, click Get Updates to start the download.
6. When the download finishes, restart QuickBooks.
7. When prompted, accept the option to install the new release.

You can read through this article to learn more about how you can update and install the latest release: Update QuickBooks Desktop to the latest release.

I'm just around if you need further help on how to update and fix errors while working in QuickBooks. I'm always around if you need any help.

I have been using quickenbooks for a long time this is the worst. I cant reload the porgram and i cant uninstall. I need help.  Archie Irion  [email address removed]

I know that this hasn't been easy for you, topwater73.

I want to make sure that this issue is resolved. I'm here to share additional steps on fixing your QuickBooks software.

Did you encounter any error messages when you uninstall the software? Any details are much appreciated this will help us fix this issue for you.

In the meantime, let's suppress the QuickBooks Desktop application. This helps us identify if this is an issue with your company file or QuickBooks itself.

Here's how:

1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon. (Don't release the Ctrl key until you see the "No Company Open" window unless QuickBooks freezes or gives you an error.
2. Select a company file, then choose Open.

To continue fixing the error, please refer to this guide: QuickBooks Desktop doesn't start or won't open. This contains a step-by-step process to fix QuickBooks install/uninstall error.

If the issue persists, I'd suggest reaching out to our QuickBooks Support team.  They have the tools to do screen sharing and perform extra steps to uninstall QuickBooks.

Adding this guide here to learn more about QuickBooks installation: Install QuickBooks Desktop.

Add the details in the comment section if you have further concerns about uninstalling QuickBooks. I'll be right here to help. Take care!

This worked for me!