How can I talk to a customer service representative?

I want to help and ensure that your questions are addressed accordingly, @paulswickedaweso.

You can share with me the details so we can narrow it down. Additional information is appreciated.

However, if you need to discuss sensitive information, you can always get in touch with our QuickBooks Support. To ensure we address your concern on time, check out our support hours.

Here’s how to reach them:

1.  Open your QuickBooks Account.
2. Go to the Help (?) icon at the top right
3. Select Contact Us.
4. Enter a brief detail of your concern in the field, then select Let's talk.
5. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Also, you can visit our Community Help Articles hub in case you need some related articles in managing your account.

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.

I am trying to log into my account and it is telling me I have not paid, which is incorrect.  On May 27. Intuit has taken $530.00 from my account???? Every year I go through this.  I need to know what is going on please.

Let me help you sort this so you can access the account again in QuickBooks, @jap1915.

Before we dive into your concern, let me ask you some questions. This way, it would help us in determining the cause of the issue. 

Can you tell us what is the subscription your using? It seems that your concern was tagged under QuickBooks Online (QBO). To trace why you're unable to access your account and determine the cause of the charge, I recommend reaching out to phone support.

Here's how:

1. Click the Help icon.
2. Hit Contact us.
3. Enter your concern in the description, then click Let's talk.
4. Choose Get a callback.

If you're using QuickBooks Desktop (QBDT), it's possible that there's an interruption when syncing your payment to the renewal of the subscription. 

To check this out, you log in to the Customer Account Maintenance Portal (CAMPs) for QuickBooks Desktop. 

Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

To ensure we address your concern on time, check out our support hours. 

In case you need help in performing other tasks in QuickBooks, you can check our articles here. Make sure that the topic is set based on your subscription you can either choose "QuickBooks Online or QuickBooks Desktop" in the drop-arrow.

If you have further questions or concerns, feel free to reach back out anytime. Stay safe.

This year I bought QuickBooks Pro for 2 user, I am the Admin, but my assistant input information to her computer, suppose I can see it on my computer, but I can't.  I remember your representative told me I can see any other user's input invoice or something else.  Can anybody call me back with phone communication?

Thank you.

Hi there, Wangni Lee. 

I'm happy to help you out this afternoon, it sounds like you'll need to set yourself as the master admin on your account so you can access and see all your files to do so, follow these steps:

1. Choose Company > Set up Users and Passwords > Set Up Users.
2. Decide who the administrator will be. Choose someone who is usually available in your office.
3. Choose Company > Set up Users and Passwords > Set Up Users.
4. In the User List window, select Admin and click Edit User.

5. Enter the name of the person who will be the administrator.

6. Click the Challenge Question drop-down arrow, select a question, and then enter an answer in the Challenge Answer field.
7. Click Next > Finish.

If you still want to reach out to support for help, follow the steps in this article and you'll be connected with a live agent in no time. 

If you need any other help, feel free to post here anytime. Thank you and have a nice afternoon. 

I missing alot of tax information to ensure I get all of my credits. Who do I talk with?

I'll make sure you'll get the tax information you need, Terrance.

You can run your Sales Tax Liability report to view a summary of your taxable and non-taxable sales and the total sales tax you've collected. I'll show you how.

1. Go to the Reports menu in your QuickBooks Online (QBO) account.
2. Type in and enter the Sales Tax Liability report from the search field.
3. Choose the correct date range from the Report period drop-down. 
4. Enter the needed customization and select Run report.

You can also see this article for more details: Check how much sales tax you owe in QuickBooks Online.

If you're referring to your payroll taxes, you can run your payroll reports instead. If you wish to get in touch with a live agent, you can contact your tax agency or our Support team. This way, you'll be guided accordingly in managing your taxes.

Ensure to view their support hours to know their availability so you'll be accommodated.  In case you're using the QuickBooks Desktop (QBDT) version, you can utilize these links instead:
 

• Review sales tax reports
• Create a payroll summary report
• Contact QuickBooks Desktop support

Once everything's look good, feel free to use these resources for guidance in filing your taxes seamlessly:

• File your sales tax return and record tax payment in QuickBooks Online
• Pay and file payroll taxes online
• Pay sales tax
• Pay and file your payroll taxes online

You can count on me if you have other follow-up questions with your taxes. I'll be here to answer them for you. Stay safe.

I need to cancel all of my quickbooks accounts.  We have tried to figure it out for over a month with no success.  We have decided to try another approach.  It has been a continual headache with little or no customer service help. 

The billing department seems to be the only department in your company that is on the ball.  Whew!  If someone could please call me at [phone number removed] I would like to have confirmation of my decision to cancel all accounts.

We're sorry to let you go, but I'm here to make the cancelling process easy for you, @nanny6430. Let me show you how.

Cancelling your QuickBooks Online (QBO) accounts will depend on where you bought your subscription (direct from Intuit or through a mobile app). Before doing so, I encourage you to save and/or export all the necessary lists and reports for future use.

If you purchase your subscription online directly from Intuit, you'll have to log into your account as an admin user and visit the Billing & Subscription menu. For the detailed steps, here's how:

1. Open a web browser on your computer.
2. Sign in to QBO as an admin user.
3. Go to the Gear icon.
4. Select Account and settings.
5. Choose the Billing & Subscription tab.
6. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
7. Follow the onscreen steps to complete the process.

I've attached a screenshot below that shows the fifth and sixth steps.

If you bought from a mobile app store, you can check out this article's Cancel a subscription bought from a mobile app store section for the step-by-step guide: Cancel your QuickBooks Online subscription or trial.

Additionally, you'll have read-only access to your QBO data for a year after you cancel your subscription. To learn more about data availability and export policies, you can refer to this article: What happens to my QuickBooks Online data after I cancel?.

Please keep me posted on how it goes in the comments below. Let me know if you have other concerns about managing your QBO account. I'll gladly help. Take care always, @nanny6430.

I can’t get in to quickbook / ipad

It's my priority to guarantee that you can log in to QuickBooks successfully and carry out your tasks efficiently, customer.  

Before we proceed, ensure that your app is updated. Once you've verified that, we need to refresh or clear your app's data. This process will help eliminate any issues caused by outdated or corrupted data, ensuring the program runs smoothly.

To clear your app data using IOS, please follow these steps:

1. Open your iPad settings.
2. Click General, then Select iPhone Storage.
3. Choose QuickBooks from the list of applications.
4. Hit Offload App to free up its storage without removing the documents and data for the app.

Additionally, you'll want to consider opening your QuickBooks Online account on a web browser so you can continually perform your tasks from there. 

For future use, you can conveniently use your mobile device to take pictures of your receipts and then upload them for record-keeping and tracking purposes.

Now that you've taken these troubleshooting steps, you can dive into your tasks and use the workaround if necessary. Have a great day ahead!