It's good to see you here in the Community, MC30.

I'm here to help you pay your yearly subscription for QuickBooks Online. To be able to pay your yearly subscription, ensure that your credit or debit card you've entered in QuickBooks is active.

QuickBooks accept Visa, MasterCard, American Express, and Discover Card with billing addresses based in the US. However, you can use any debit card that has a Visa or MasterCard symbol on it.

To update your card, here's how:

1. Sign in as the Master or Company Admin.
2. Go to Settings ⚙, then select Account and Settings.
3. From the left menu, select Billing Subscription.
4. Select Edit ✎ beside your payment method.
5. Update your credit card info.
6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
7. Once everything’s good, select Confirm card or Save.

You can go through these resources to know more about pricing and switching billing method in online subscription:

Switch to annual or monthly billing for QuickBooks Online

Pricing and subscription levels for QuickBooks Online

Feel free to drop me a reply below if you need more help in paying your subscription in QuickBooks. I'd be glad to help. Have a good one.

How do I order a new debit card?

Thanks for joining us here, @GreenWoven.

I have an idea where you can order a new debit card. You can contact our Payment Support ans speak with one of our payments specialists. They can assist you further in processing your request.

Please use this link to reach out: Contact Payments Support.

Also, if you need help with other QuickBooks tasks, click this link to go to our general topics. It has articles that'll guide you through the process.

Feel free to let me know if you have other questions or concerns. I'll be around to help. Take care and have a nice weekend.

I'm trying to cancel my service company name Art Lessons by Cindy XXX XXX XXXX  I no longer have need to your service...I no longer teach art.

 I'm no longer in business and completed my turbo Tax Business. When attempting to cancel service I get the following message

My 940 schedule is still pending 2/1/2021    even though though it shows COMPLETED  ( Not in progress )

I would very much like to cancel my intuit so I can cancel BILLING $50.00

Please help Cindy Seyler 

Hi @Art Lessons by Cindy,

I'll help you out with your concern about canceling your QuickBooks Online (QBO) subscription. 

For this specific request, I suggest you contact our Technical Support team for assistance. They can walk you through the process. See this article for the steps: QuickBooks Online Support. 

If you want to proceed on your own, refer to this article: Cancel your QuickBooks Online subscription or trial. 

Post a reply if you need further assistance with your QBO subscription. I'll be sure to take care of them. 

There is not GEAR icon.

There is NO phone number at that link!

Let's perform some troubleshooting solutions to contact our support agent, Remedy7.

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior where the Gear icon disappeared in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If there's no phone number on the link, please reach out to our Customer Support Team through chat or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Chat or Get a callback.

Feel free to visit our Help article page for more insight about managing your business in QuickBooks. 

I'd like to know how you get on after trying the steps or contacting our support. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

I  have one user who is having an issue changing the body of the template in Outlook when sending an invoice.

This started 3 to 4 weeks ago. She opens the template in Outlook and adds some text to let the customer know how late they are and then sends the email, but the email reverts back to the default text in the template. She can see that it didn't save her text when she looks in her sent items and when she does a test by sending it to me I receive the default text also. Another user doesn't have this problem, it send the email with changes. They are both on the latest version of QuickBooks and the same version of Outlook.

Hi there, Seekpub.

Currently, our software engineers are investigating this email issue. Rest assured, we're actively working to get this rectified the soonest. 

For now, I'd recommend giving us a short call or chat so we can add your account details to the list of affected users. Here's how to connect with us:

1. Open QuickBooks.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Enter any keyword, then press Enter.
4. Click Contact Us at the bottom.
5. Enter "Changes in body of the email when sending through Outlook is not reflecting in the received email." in the description box.
6. Select Let's talk or Continue, then choose Start a chat or Get a callback.

Once you're in, please provide this investigation number to our representative for a faster transaction: INV-58175.

In the meantime, you'll want to consider setting up webmail in QuickBooks company. You can utilize this option in sending the invoices that require a manual edit prior to emailing.

I've also included some articles that will help you resolve common template issues in QuickBooks:

• Fix custom email template issues
• Fix issues when you use and customize templates

Feel free to visit us again here with any concerns or follow-up questions you may have. The Community always has your back.

I am needing help changing my credit card information due to getting a new card, when I did everything it said I had a duplicated address, not sure how to change that

Thank you for joining the thread, @melindapatrick. I can help you with changing your credit card information in QuickBooks Online (QBO).

Here’s how you can update or change your payment method.

1. Sign in to QuickBooks Online as a primary admin.
2. Go to the Gear icon, then Account and settings.
3. Select Billing & subscription tab.
4. Next to your payment method, select Edit ✎ icon.
5. Click Confirm card when you’re done.

You can check out this article for more details about managing your billing, payment, and subscription information in QuickBooks Online.

If you need further assistance with changing your credit card information, you can always leave a comment below. Have a great day!

My credit card info has changed and I just need to update Intuit with this information.

Hello, cshoaff250!

I see that there are instructions to update payment information for a QuickBooks Online subscription in this thread. What Intuit products or subscriptions do you have that require new card details?

If you have a QuickBooks Desktop and a QuickBooks Desktop Payroll subscription, you can update your card details in the Customer Account Management Portal (CAMPs) without the need to call phone support.

1. Sign in to camps.intuit.com. Or learn more about signing in.
2. Find your app or subscription in the Products & Services list.
3. Select Details.
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information.
6. Select Save and Close.

You may also contact our chat or phone team for assistance: Contact QuickBooks products and services support.

Please don't hesitate to reach back out if you need more help with updating your credit card information.

How do i sign in on a desk top when i purchased the program online

how can I sign in on a desktop when i purchased the program online on my laptop? 

@mdsand77 

QB Online or QB Desktop?

I have been trying to resolve a billing issue since September 2024.  I have called every month since that time to get my issue resolved.  Each time I have spoken to a different representative who says that they are going to help me, they then tell me they are going to escalate my situation and call me back. They have never called me back.  In the mean time,  Intuit continues to withdraw from my back account. This is so frustrating experience!!!