I need to speak with an expert

I'm here to guide you through the steps on how to speak with a representative, uservanessa-z1624.

You can follow these steps for your guidance:

1. Log into your QuickBooks Online account.
2. Select Help (?).
3. Click Contact US.
4. Choose a way to connect with us.
   
   

Please know that our phone and chat team are available during these hours:

• M-F 6 AM to 6 PM PT
• Saturday 6 AM to 3 PM PT.
  
  

If you can't wait during there support hours, please know that I'm here to answer your QuickBooks concerns. I can provide insights, steps, and articles.

Simply click the Reply button below for your concerns. And, I'm always right here to help you.

@uservanessa-z1624 

Any specific issue?

Not getting payroll updates. 

Hello there, @SHC1350. 

This isn't the customer service we want you to experience and I understand how it feels when something isn't working the way it uses to. 

You can access your QuickBooks account first using a private browser. This way you can isolate if this is a browser-related issue.

Here are the different keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to run payroll, you can go back to your regular browser and clear its cache and cookies to remove your temporary internet files.

In case the problem persists, I'd also recommend using other supported browsers to open your account.

To help us resolve the investigation, I'd suggest contacting our QuickBooks Online Support Team. This way, you'll be added to the list of affected users and be able to receive updates via email.

We appreciate your patience. I'll keep you updated through this thread. Please let me know whenever you need help with your QuickBooks account. 

I need to speak with an expert I cannot login in to my qb account

@Cheryls Dolls 

Try opening your QBO account on any private/incognito browser.

I've got you covered, Cheryls Dolls.

There are several fixes you can perform if you're unable to log in to your account. The troubleshooting steps will depend on the issue, but rest assured, I'm here to help you get back up and running.

If you've been locked out of your account and received the following message: Too many invalid attempts, account is locked out for 15 minutes, let's try logging in again with a phone number, email, or user ID after 15 minutes.

In the event that you forget your sign-in information, enter the email address associated with your QuickBooks account.  Intuit will send a one-time code to that email to access your account. Otherwise, enter your phone number, and we'll send you a one-time code via text.

If you still wish to get in touch with our QuickBooks Online (QBO) Care Team, click here to get the support information. For additional resources, check out this article: Get help if you can't sign in to your QuickBooks Online account.  It includes solutions on how to fix when you're having trouble logging in to QBO.

If you encounter a specific error, this reference will walk you through the entire process of resolving common sign-in errors. You can also bookmark the link to our self-help guide for future reference. It covers topics like account management, payroll processing, cash flow management, and other accounting-related activities.
 

Feel free to visit the Community again if you have additional questions about accessing your account or other product concerns. I'll get back to help you the best that I can. Have a good one.

QB offed me an upgrade for around 400.00   I told them I did not want to do that.

Now I cannot get into my QB program at all.

This is very upsetting.  I need some help  Cheryl

Cheryl's Dolls

I wish you didn't experience such trouble logging in to your account, @Cheryls Dolls.

I've got you covered, and let's work this out so you can log in to your QuickBooks Online account. 

Before we do so, can you tell me more about your concern? Which version are you using right now? Or is there an error when logging in to your account? I'd appreciate it if you could send a screenshot of it. This way, I can provide you with the most accurate resolution to your query. 

Please don't hesitate to get back to me by clicking the REPLY button. I'll be here, willing to help you. Take care, and have a good one!

I can not log into my account

Hi there, @MMCI450. Thank you for reaching out. I'm here to look into this for you today so you can log in to your account.

May I know why you can't access your account? Have you received an error message or specific issue? Additional information is appreciated so we can look into this further and take action immediately.

On the other hand, you may sign in to your account through a private window to narrow down your experience. In most cases, an unexpected result like this can be affected by the browser's cache. Here are the keyboard shortcuts to save you time: 

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, clear the cache of your original browser to refresh the page. You may also use another supported browser if you receive the same issue.

On the other hand, if you need to reach out to support, you can also do it outside of QuickBooks by dialing the number listed under Can't get signed in?: QuickBooks Online Support.

I'm also attaching this link for more hints about the solutions on what to do if you can't sign in to your QuickBooks: Recover your Intuit Account if you can’t sign in.

If you have follow-up questions, let me know by leaving a comment below. I'm always here to help. Have a good one!

I need a phone call. My work comp throws errors with my computer and iPad and cell phone

I appreciate you for chiming in here in the thread, Tyler.

Please know that here in the Community space, we aim to provide accurate resolution to help our customers resolve their current situation. That said, before pointing you in the right direction, can you tell us more about your query? Can you give us the specific error message affecting your computer, iPad, and mobile phone? You can also attach a screenshot below so we can get a glimpse of your current situation.

Please don't hesitate to mention my name in the comment section below or post here again. Rest assured. We'll be here. Ready to assist you as soon as possible. Stay safe, and have a good one!

I cannot learn whether our credit card information has been updated.  We have tried and tried and tried to do what your online site requires and are still not sure we have done it.  Why is it so difficult to do something so simple?

I NEED TO SPEAK WITH SOMEONE WHO CAN HELP! [Removed]

I completely understand the significance of having a seamless experience while updating your credit card information. I'm here to help you resolve this, 393024358.

To verify if your credit card information is updated, we can access the Account and Settings page. Let me guide you on how:

1. Sign in as the Primary or Company Admin.
2. Go to the Gear icon and select Account and Settings. 
3. From the left menu, click Billing Subscription.
4. If you need to update, just tick Edit beside your payment method. 
5. Update your credit card info.
6. Ensure the address in QuickBooks is the same as the one on your credit card statement.
7. Once everything’s good, press Confirm card or Save.

For your reference, please see this article: Update the payment method or info for your QuickBooks Online subscription. If the same thing happens, it can be a browser-related problem that might occasionally make QuickBooks Online (QBO) act oddly. Let's solve the issue through basic browser troubleshooting. First, log in to your QBO through a private window, then perform the activity there. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If the issue has been addressed, switch back to your default browser and clear the cache to start afresh. We can also try another supported browser because the one you're using now may have a temporary problem with QuickBooks Online.

If the issue remains after attempting the steps outlined above, please contact our Customer Support Team. They have the resources to start a screen-sharing session, evaluate your account, and look into this further. To reach them, click this link: QuickBooks Online Support.

Additionally, check out our general help topics page if you need help with other tasks in QBO. Type your concern in the search field, and this page will route you to the related help articles, Community discussions, video tutorials, and more.

You're always welcome to get back to this thread if you have other QuickBooks-related concerns. I'll be around ready to back you up. Keep safe. 

Yes I will need to go with a different provider because I can't afford to stay with QB

@DDDickerson 

Do you have QB Online or QB Desktop?

Can I keep using QuickBooks without paying the $649 to subscribe?

Can I still use QuickBooks that’s in my computer without subscribing and paying $649

Can I still use QuickBooks without subscribing and paying $649? I don’t need to have it online.

@CarmenCCR 

Which QB Desktop year version do you have?

Thank you for joining the thread, @CarmenCCR.

Let me help and provide information about using QuickBooks without paying $649 to subscribe.

To start with, If you're using QuickBooks Online (QBO), you will need to pay for a subscription to continue using the program. On the other hand, if you're using QuickBooks Desktop (QBDT), it depends on the version you have. If you're using the subscription model, you will have to renew your subscription to continue using the software. However, if you have a standalone license in QBDT, you can still use the program even if the QBDT service is discontinued. But keep in mind that you won't be able to use the online services.

In case you need assistance with managing your QuickBooks Desktop (QBDT) or QuickBooks Online (QBO) subscriptions, refer to the following articles.

• Manage billing, payment, and subscription info in QBO.
• Manage your QBDT subscription and services.

Let me know if you have additional questions about managing your subscription or other QuickBooks-related concerns. I will do my best to help you out.

what is the phone number to speak to someone

i want a phone number to call for help