Need to speak to a live person

Thanks for posting in the Community, @userc-arroyo.

We are currently seeing other users posting the same issue here in the Community. We will also inform our Product Engineers about this behavior so they can investigate further. Rest assured that they're now working to fix this as quickly as possible.

To get an update once the issue is fixed, visit this link and subscribe: http://status.quickbooks.intuit.com/?subscription_confirmed=true.

For more information about managing and processing DD paychecks in QBO, consider checking out this article: Create pay checks in online payroll.

Please post again or leave a comment below if you have any additional concerns. I'm always here to assist. Have a good one!

Glad I found this thread. There's no indication in my QB account that there's an issue. I found out when employees started freaking out. VERY BAD FORM on the part of QB not to email me or, in some way, let me know there's a problem. To add to that, QB also shut down the chat and call back option through the help icon on my account. It's unbelievable and a significant trust breaker. I get that mistakes happen, but how an organization responds to the mistake tells a lot about their character. QB failed that test.

I CANNOT SEEM TO GET MY ACTIVATION CODE FOR VALIDATION

I can help you with getting the validation code in activating your account, @PERK4ORR.

Are you trying to activate your QuickBooks Desktop (QBDT) account? If so, you can reach our Customer Support team to process the validation code in a safe and secure environment. 

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop Help menu and select QuickBooks Desktop Help.
3. Provide us with some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Refer to the following article for detailed guidance in resolving registration error messages: Fix license, validation, and registration errors in QuickBooks Desktop.

Let me know if there is anything that I can help you in validating your account or you mean something else, by leaving a comment below.​ I'm always here to provide help and answer any questions that you may have. Have a great rest of the day!

I received a email that said payment was made for transaction apq5cj17. I have not received a payment in my account.

Hey there, @Peculiar.

Thank you for following the thread and sharing your concerns. 

Since you've not received a payment but have been notified of it, I recommend contacting our Support Team. This way, an agent can review your account in a secure environment and investigate the status of the payment. I’ve included the link to connect with an agent directly below.

• QuickBooks Desktop Payments 

Please feel free to reach back here if you any additional questions or concerns. Take care and have a wonderful day ahead!

my quarter for the vat is not open on quicklook

I just got the details you need about VAT process or submission in QuickBooks, @bogvipconstruction.

I know two common reasons why QuickBooks is unable to open for VAT quarter processes. It could be that you've reached the submission period or already marked the VAT as filed. You'll want to make sure your VAT settings are set up properly.

You can contact our payroll support team if the period was marked as Closed. This way, they can help you reopen it. Before that, please check our business hours. This way, they can assist you timely.

Here’s how:

1. Go to the Help menu.
2. In the Assistant window, you can enter “Chat” in the field.
3. Enter your concern, then click Let’s talk.
4. Start a chat with a support expert.

You can use these resources to learn more about VAT returns and how to record tax payments in QuickBooks:

• Submit a VAT return in QuickBooks Online
• File your VAT return and record tax payment in QuickBooks Online

Please let me know if you have more questions or concerns about VAT. We’re always here to help. Take care!

I keep getting an error message when trying to log on to quickbooks

We'd want to make sure that you're able to log in successfully, Cergnul06.

Can you also tell us the error message or share more details about what happens every time you log in to QuickBooks? 

If it's saying that your password or user ID is incorrect, follow these steps on how to recover your login: 

1. Go to our sign in help page.
2. Enter the phone number, email address, or user ID for your account. You can also click Try something else and answer other questions about yourself. Then select Continue.
3. Check your phone or email for a message from Intuit or QuickBooks. Type in the code we sent, or follow the instructions in the email. We may ask you for a little more info to make sure it’s really you.
4. When prompted, reset your password.

Go to these articles to get more details about this process: 

• Get Help If You Can't Sign In to Your QuickBooks Online Account
• Reset Your Password or Recover Your User ID for QuickBooks Online

You can also follow these steps on how to reach out to our support team without logging in to QBO:

1. Go back to the sign-in page, then select I forgot my user ID or Password.
2. Click Try Something Else.
3. Select Talk to an expert.
4. Complete the required fields. Then, click Submit to connect to an expert via Chat.

Feel free to check out these links and articles for more details about managing your account: 

• Intuit Account Manager
• Change Your Email, User ID, or Password for QuickBooks Online, QuickBooks Online Accountant , and Qu...

Visit us again in the Community if you have questions or other concerns. I'll be around to assist you again. Keep safe and healthy always.

I can process payroll fine but my quarterly taxes are not getting to the IRS.  I recoeve a confirmation from QB and a tracking number but it never comes out of my bank acct. Seems likes it does. I did get penalized last quarter because I didn't know it didn't process on the other end??? What do I need to fix?  Banking info is all correct. 

Thanks for joining us here, @225bbq.

I have some information about paying quarterly taxes. Since your bank setup is correct in QuickBooks, I recommend contacting our Payroll Support. This way, we can create a ticket for you and investigate further.

Here's how to reach out:

1. Go to Help.
2. Select Contact Us.
3. Enter a brief description of the issue, then tap Continue.
4. Click either Chat or Callback.

I'm also adding this link here to help manage your year-end taxes: QuickBooks Online year-end guide and checklist.

Please know that I'm always here to help whenever you have follow-up questions or concerns. Take care and have a nice day ahead.

How do I get my invoices to print by Item Description that I entered

I'll walk you through the steps, @sonya70.

You'll want to mark the Description box from your invoice template. Here's how:

1. Go to Gear.
2. Select Custom form styles.
3. Edit your invoice template.
4. Choose the Content tab and then tap the body of the invoice.
5. Mark the box next to Description.
6. Click Done. See the attached screenshots below of how it looks like.

Want more details? Check out this guide: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Additionally, here's a link that covers to help you manage customer-related tasks: Sales and customers.

If you have follow-up questions or concerns with invoices, please let me know in the comment section below and I'm more than happy to answer them for you. Take care and have a wonderful day ahead.

I had a transaction of 4,000$ a couple months ago, it has came out of the customers account, that day, I have yet to see the money in my account 

Good evening, @Rubytire. 

Thanks for following the thread and sharing your concerns with us. 

For this one, I recommend contacting our Payments Support Team. Our Payments agents have the tools available to review your account in a secure environment and investigate why you haven't received the funds yet. Deposit speeds depend on the product you're using and the type of payment. Standard deposits are processed every day except for Sundays, Thanksgiving Day, and Christmas Day.

Here's how you can check your deposit speeds in QuickBooks Online:

1. Go to Settings and select Account and Settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

For more information about why funds are sometimes on hold, check out Why are my funds on hold?

You can see additional details about deposits in Find out when QuickBooks Payments deposits customer payments. 

Please don't hesitate to let me know if you have any questions or concerns. Take care!

Hello,

I would like to know how to add a barcode into my invoices ?

and

I do not know what my user ID is.

Hi there, @764. I can share with you some information about adding a barcode to your invoices and how to locate your user ID.

QuickBooks Online (QBO) doesn't have a direct connection to the barcode scanner and doesn't have the option to add one to the products or invoices. At this time, you may want to consider using third-party applications that have this kind of functionality and can sync with QBO. You can go to the Apps menu in the left pane and search for any barcode scanning apps.

On the other hand, you can check your user ID following these steps:

1. From the QBO homepage go to the profile icon next to Settings.
2. Select Manage your Intuit Account to go to the Intuit Account Manager.
3. Tap on Sign-in & security.
4. Review your details from there.

If you want to modify the information from there, follow the steps from this article as your guide: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic....

On the other hand, here's how you can get more resources while handling your invoices and other customer transactions in the future: Topics about your company's income and customers.

Let me know if you have any other QuickBooks questions. I'm always here to help. Keep safe!

I'm trying to get to a live person to find out why I have a charge of $187.31 on my bank account. I have not used any of Intuit's products for over 6 years and all it says on the charge is 'Intuit'. I really need to speak to a live agent about this before I go to a lawyer.

I can help you get in touch with our team to ensure we get you a refund, @Carpetman.

I'm happy to share the best way to get in contact with our team so you'll be guided on how and what's the process of getting a refund and making sure your account is closed. I've got the steps on how to do it:

1. Click the Assistant button.
2. Enter Talk to a human.
3. Click I still need a human.
4. From there, select either Message an Agent or Get a callback.

Please let me know how this goes. If you need further assistance, I'm always here! Take care.

I need my activation code

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@userc-arroyo wrote:
my payroll is showing as processed in QBO however it has not processed through my bank account

---

Hi there, Michele07.

With regards to payroll activation code, I'd recommend reaching out to our Payroll Support team. An agent will provide you the code in a more secure environment.

Here's how you can reach out to them:

1. Click the Help menu at the top.  
2. Select QuickBooks Desktop Help.
3. You can enter Activation code as your keywords.
4. Click the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  

I've also added this article as your reference about running payroll: Get started with QuickBooks Payroll 

I'll be around if there's anything that I can help with. Keep safe!

Yes i want to speak to a live person