Unrecoverable errors.

Thanks for sharing your concern today, @Wallboard. 

There are various causes of Unrecoverable Errors and the codes that may come with it in QuickBooks. 

Before performing necessary troubleshooting, let's make sure to:

1. Update QuickBooks Desktop to the latest release.
2. Create a backup of your company file.

Then, let's identify how many users are affected as our initial steps. Here's how:

1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
3. Select Add User..., then type the user name and password. Select Next.
4. Note: Do not use the damaged user name.
5. Customize the user as necessary, then select Finish.
6. Go to the File menu, then select Close Company/Logoff.
7. Log in to the company file using the new log in the credential.

If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This will help fix common errors. 

If the issue persists, I'd recommend following Solution 2 in this help article: Unrecoverable Error: General Troubleshooting Steps.

Feel free to keep in touch if you need additional help. We're always around here to assist. 

Thanks for trying to assist. I'm still struggling with this issue now it just gets more crazy.

• I have tried adding a user. No joy. Same error.
• Have tried every suggestion from this site many times over. No joy.
• Reset my Windows installation. Installed current signed drivers. Downloaded and installed QB 2021 Pro fresh. Loaded my company and logged out.
• Next day the error returned a few minutes after opening.
• 2nd and 3rd days started getting BAD_Pool_Caller before or shortly after logging in to Windows. In Safe Mode I disabled all QB and Intuit Start Up Items. Suddenly no more Blue screen of death.
• After several hours of using my PC without issues I decide to try QB again. Instant Blue Screen.
• My last resort, unless someone can help, is to wipe my drive and start completely fresh. I really don't want to go that route. 

It isn't the impression I'd like you to have, @Wallboard.

Things do break, as we all know. But we're here to assist you. To find the resources available to assist you in resolving QuickBooks Desktop difficulties, download the latest version of the QuickBooks Tool Hub (Version 1.5.0.0.). I recommend using Tool Hub on Windows 10, 64-bit.

Here's how:

1. Close QuickBooks.
2. I recommend the most recent version of the QuickBooks Tool Hub (1.5.0.0).
3. Save the file to your Downloads folder or your Windows desktop. 
4. Note: You can find out the version of Tool Hub you have if you've already installed it. Choose the Home option. It will show in the bottom right corner, or you can view it by selecting About.
5. Open the downloaded file (QuickBooksToolHub.exe).
6. Install by following the on-screen instructions and agreeing to the terms and conditions.
7. After installing, double-click the tool hub icon on your Windows desktop to launch it.

Once done, you can use the Tool Hub as a launchpad for tools you'll use to fix the issue.

If you're still getting the same error, it is best to contact QuickBooks Desktop support. This way, they can investigate further and check the cause of the issue to provide the best resolution.

My colleague suggested backup your files before doing all the troubleshooting steps. When everything is working, you can restore the backup file.

Let me know if you need additional assistance fixing your QuickBooks Desktop issue. Leave a comment below. I'm always here to help.

@Wallboard 

Which Windows OS do you run? Win 10 or 11?

Have you tried to clean install?

https:// quickbooks.intuit.com/learn-support/en-us/help-article/product-delivery/clean-install-quickbooks-desktop/L6cDdojs7_US_en_US?uid=l4gemshm

I have been trying to make use of Tool Hub ver. 1.5

It doesn't help.In fact "File Doctor" appears to try and load up but there is no activity after the loading bars go away.

I am using Win 11. I am on the beta preview ver, 10.0.22621 Build 2261.

As stated in my original post everything was fine until QB updated about six weeks ago now.

I have reset my operating system and updated all my drivers.

I then downloaded and installed QB to a different drive.

I have not had any success with it yet. With the auto start QB modulus suppressed I can operate in windows. As soon as I try to open QB instant Bad_Pool_Caller and Windows restarts.

@Wallboard 

Try to reinstall your QBD in Win 8 compatibility mode.

We'll have to fix the error that you're getting first to get you back on track, Wallboard.

Generally, the Bad_pool_caller error means that you may need to revert to the previous configuration of your PC. To do this, follow the steps below:

1. Turn off your PC by pressing and holding the power button, then wait and press it again to turn it back on. When you see your PC manufacturer's logo, turn the PC off again. Repeat the process until you see a Please wait message.
2. On the next screen, select Troubleshoot, then choose Advanced options > Startup Settings.
3. Select the Restart button.
4. When your PC restarts this time, you can choose how to start. Choose the last known good configuration. 
5. Make sure that your drivers are current. In the search box on the taskbar, type drivers, and then select Device Manager from the list of results. In Device Manager at the top, select Scan for hardware changes. Select the Start button, then select Power  and Restart.

However, if the issue persists I recommend reaching out to our support team to investigate further. They have the tools to pull up your account in a secure environment. Moreover, to give you more insights about the different data damaged in QuickBooks, I've added this article for your guide: Top Data Damaged Errors in QuickBooks Desktop.

Please get back to us if you have any concerns about with errors you're getting. We're here to make everything covered.

Just a quick followup question from left field.  I've been having similar issues to those reported in this thread, for several weeks now.  Like the OP I am running Windows 11 dev build.  I only use the app about once a month, and so I suffer through the crashes to get my data input and reports generated.  But it's disconcerting and disruptive to say the least.  I only found this thread because I searched specifically for the text "FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingPlusToQBONudge, key4: MediaCommand" which was reported in windows event log as it crashed the last time.

For the OP, did any of the actions recommended help?  Or did you resolve it in some other manner?  

I appreciate you posting here and sharing your experiences, @PUCC_Treas. 

At the moment, there is no other similar concern shared on the QuickBooks Community page.

Crashing of QuickBooks is usually caused by a damaged component in the program. To fix the issue, you'll want to make sure that you're . To fix the issue, you'll want to make sure that you're using the latest release of your QBDT product. This way, you'll always get our bug fixes and security patches.

Then let's find out how many users are affected when the same company file is opened with a different log-in credential. The user credential may be damaged if the issue only affects one particular user Here's how:

1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
3. Select Add User, then type the user name and password. Select Next.
4. Customize the user as necessary, then select Finish.
5. Go to the File menu, then select Close Company/Logoff.
6. Log in to the company file using the new log in the credential.

For additional troubleshooting steps for an Unrecoverable error, check out: Unrecoverable error general troubleshooting steps. 

Don't hesitate to post your questions again if you have other concerns with QuickBooks Desktop. I'm always here to help. Stay safe and well!

Thank you, I will step through the processes you have described.  We normally have one user (me) on one desktop.  About 2 months ago I upgraded from 2019 to 2021 version and each month do the manual check for updates and ensure they are installed.  Last month when creating reports, I did a repair installation as well as attempting to use a couple of the tools Intuit provides to determine if there is corruption, and most everything seemed to work fine.  I did even reset the password on the login account, (but cannot remember now if I actually created a new account or just reset the account password).  I notice that sometimes if I avoid having too many actions / windows /etc open that I can get more work done before the crash occurs.  

In windows event log, I saw a lot of the errors (dozens within a second or so) that were posted in my last post (about 'nudge'), but they were preceded by some login error.

An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: PositiveAction

(I say dozens of these occurred within the same second, I should clarify the keys vary, particularly key4).

However, the most recent crash only generated this in the event log: 

An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
QuickBooks has experienced a problem and must be shut down, ErrorCode:1986556210.

As I scroll through the different events, even the nudge errors seem to be preceeded by something like the above, or maybe like this one:

An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
V31.0D R10 (M=1066, L=335, C=249, V=0 (0))

If I am patient and avoid doing too much too fast, it seems I can usually get the job done.  None of this happened in the 2019 version on the same laptop.

I will create the new user account as you have suggested and try this again.  Failing that, I do have another user account on the same PC, so I can try to open QB through that account.

Just to note.  

At your step 5, Close Company/Logoff, I was presented with the option to rate quickbooks (would I recommend to a friend?).  When I went to click that interaction, I got the error (and did send to support with my email address attached).  I will now attempt to login with the new account.

errm.  Okay, I logged in.  The new features wizard popped up and when I went to click okay, the whole app just went away (no error dialog at all).  I will restart my pc and try this again.

After creating new user and then restarting (following problematic first login) I do seem for now to be able to manage accounts, create and export reports to excel, and various other things that took me some time to do earlier in the day while navigating around the application errors.  So, fingers crossed that this remains working.  I will update this thread in the event of further crashes.

And before I hit post I went back to QB and this happened. The event log snap below is the only entry that was logged for this particular crash.

Thanks.

We're seeing this issue as well. It started occurring late May early June.

We've done all the steps suggested.

It happens to all users.

We're on the Accounting Desktop 2021 R10 - the most current release

Permissions are correct on server

UAC is disabled

- the first time a user tries to open a company file it takes 10 minutes to open!

-use task manager to close QB, relaunch and we get QB has stopped working

-third time we launch a company file it opens right away.

I've spent 2 hours on the phone with QB support with 3 different technicians.

And no effective solutions have been offered. 

Thanks for getting back with the Community, PUCC_Treas. I appreciate you performing AbegailS_'s troubleshooting steps.

If you've already troubleshot with our QuickBooks File Doctor, I'd recommend suppressing your copy of QuickBooks.

Here's how:

1. On your keyboard, press and hold the Ctrl key.
2. Double-click the QuickBooks program icon.
3. Hold your Ctrl key until a No Company Open window displays.
4. Choose a company file.
5. Press on hold the Alt key, then click Open.
6. If you're prompted for account credentials, release your Alt key and enter the username and password. In the event you're not prompted to sign in, continue holding your Alt key.
7. If you released your Alt key to sign in in step 6, press and hold it again, then select OK. Be sure to not release it until the company file's completely open.

If the error continues displaying and QuickBooks continues crashing, you'll want to try opening a sample file to identify if the problem's with your company file or with QuickBooks itself:

1. From the No Company Open window, click Open a sample file.
2. Select any file from your list.

In the event your sample file opens, the company file may be damaged or your folder where it's saved is damaged. In this case, you can try copying the company file to a different location.

If the error persists and you have any recent backups, try restoring to them. You can also use Auto Data Recovery (ADR) to restore your data.

In the event QuickBooks continues displaying the message and crashing, you'll want to try troubleshooting with our Quick Fix my Program utility.

Please feel welcome to send a reply if there's any questions. Have an awesome Tuesday!

OP here.

Since I am a very small business (Sole Proprietor) I needed to stay on track before I got derailed.

I purchased a new laptop just to run QB. It runs fine using the file from the troubled machine. In fact my file is readily available on either machine via OneDrive.

I have been able to overcome the system crashes by wiping and re install of QB on the trouble machine.

I still get the Unrecoverable Error and closing of QB only on the trouble machine. Sometimes right away, sometimes while in the middle of invoicing, estimating, payroll. Totally random.

I've found that I sometimes get more time if I open QB and minimize, wander off for a bit and come back to it.

File Doctor will not open and run from the Tool Hub but will on the new laptop. I even have the File Doctor Icon on the laptop.

So for now I'm begrudgingly using a laptop to do my QB work.

I do qb work in spurts - usually when monthly reports are due.  I was able to navigate around the errors and generate some reports yesterday so then I did a database backup, did a complete uninstall of qb, renaming all the folders under c:\user\xxx\appdata ; c:\programdata ; c:\program files (x86) ; to .bak extensions.

I then did a reinstall from base software of 2021 version.  The installation went cleanly.  Instead of reopening my file, I went through registration and opened the sample we care community foundation database.  When I first went into it I navigated around.  No problems.  I went to File menu... Fix company file and network issues pulldown under utilities ... no problems there either (this would usually trip the fault in earlier testing yesterday).  So the last thing I did yesterday before running out of time was to use the Update Quickbooks under Help.  It installed updates and prompted me to close / reopen quickbooks to apply updates.  At that point I closed quickbooks and left it for the evening.

This morning, I opened quickbooks.  As before, I am able to do a few tasks (using the community foundation sample db) and then when I navigate to File menu... Fix company file and network issues pulldown under utilities, I experience the same crash as yesterday.  

The only difference between this and the successful navigation before I quit yesterday was the application of the recent hotfixes and/or updates.  Again - this is using default installation with sample DB.  Is there any information you need about my software levels, etc?

I am happy to uninstall and go back to base 2021 and really hit it hard to see if I can reproduce without the recent updates, but I won't do that without an indication of whether you think it's worthwhile.  

Regards,

Treas

2nd reply of the day.  As noted earlier I did a full uninstall, cleanup, reinstall.

At first things appeared to be okay.

I then applied all pending updates. 

Now, with generic setup and sample file only, crashes are back.

Per instruction in last comment by support, I opened the tool hub and did a quick fix my program.  After restarting, the same problem continues to occur.

Edit:  Back to tool hub, next option is Quickbooks program diagnostic tool, which is described as: will run through a variety of repair processes for all the Microsoft components ... I went ahead and ran that, rebooted, and as soon as I open the sample file, return to the utilities page to look at repair options it crashes again.

Based on where I can always trigger, I would suspect that your IE replacement code/browser is not playing nice with new versions of Windows 11, because it is always in the website browser page where you can download the tool hub, but before I actually have any interactions with the site.  And since that IE replacement browser code is probably always present in QB in some form, it might explain the intermittent nature of when this occurs.  If that change was implemented in the May timeframe as IE was approaching end of support then that would explain why the generic 2021 install without updates didn't seem to be problematic.  Is there a way to switch back to IE mode via a software switch/ini file/configuration setting to see if the issue stabilizes?  Just wearing my IT hat here, as my day job is software support.  I could be out in left field.  But I suspect if I load QB 2021 on a generic windows 10 or maybe even an off the shelf Win 11 pc, then I'd probably be okay but the dev builds of Windows 11 do sometimes have cutting edge restrictions that haven't been put into the real world yet.  That means whatever the OP and I are experiencing (and apparently another group of users per the comments), may become a very, very widespread issue if Microsoft does a patch cycle that pushes a change on their side triggering this.  It would be useful for all of us to narrow down the focus to what is actually happening and not keep trying to put bandaid fixes on it.

Regards. 

Manderberg,

We just updated to 2022, having the same 10 minute to open a file issue for a number of our company files. Upgrading, which was forced as Intuit dropped logging into Intuit website with IE forced our hand on upgrading, which has been nothing but pure nightmare for us for the past 5 days. Worst product ever.

---

@CFODR wrote:

We just updated to 2022,

 

@CFODR 

Did you upgrade from QBD 2019?

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@PUCC_Treas wrote:

 

Based on where I can always trigger, I would suspect that your IE replacement code/browser is not playing nice with new versions of Windows 11, because it is always in the website browser page where you can download the tool hub, but before I actually have any interactions with the site.  And since that IE replacement browser code is probably always present in QB in some form, it might explain the intermittent nature of when this occurs.  If that change was implemented in the May timeframe as IE was approaching end of support then that would explain why the generic 2021 install without updates didn't seem to be problematic. 

In regards to the above comment I made in last post I am attaching a lot file that would seem to agree with the observation.  A couple of errors are being logged including this:

10:10:54:791 Error 1 QBRecommendations RecommendationsProvider : Error during loading of Recommendations System.Exception: LibraryContext is not initialized
at Intuit.QuickBooks.RecommendationsLib.LibraryContext.get_CurrentContext()
at Intuit.QuickBooks.RecommendationsLib.RecommendationsProvider.GetAccessPointConfiguration()
at Intuit.QuickBooks.RecommendationsLib.RecommendationsProvider.LoadRecommendations()

And this:

10:11:1:779 Information 1 QBBrowser
AppshellV2 {"AuthRealmRequired":"","WindowTitle":"QuickBooks","Width":"1200","Height":"900","MinHeight":"600","MinWidth":"600","IsWindowResizable":"True","HapId":"HAP_NO_HAP_ID","TitleChangeSupported":"1","EnableFileDownload":"True","PluginId":"CEFBrowserPlugin","Url":"http://http-download.intuit.com/http.intuit/QBDT_HELP/QBDTUrlRedirect.html?QBURL_ID=article000111&QB...","AuthFailureFallbackUrl":"","WindowType":"MODAL","Auth":"none","PreRoaUrl":"","BringMDIWindowToTop":"False","CalloutControlId":"14352","IsAuthFailureRedirectionRequired":"","ShowStatusBar":"1","SSLCertSupported":"1","ShowAddressBar":"0","ShowNavigationBar":"1","ShowProgressBar":"1","DownloadAnimationSupported":"1","UniqueUrlSupported":"0","EnableBrowserExperience":"True","BootstrapJS":"XXXXX","PostData":"XXXXX","RFAPreRoaUrl":"","RFAUrl":"","RFAPointOfNeed":"","RFABusinessRoles":"","RFAOfferingRoles":"","RFAShowEducationPopUp":"","RFAShowRFA":"","HideModalTitleBar":"false","AuthMMACARoleCheckRequired":"","AuthUrlRealmMarkerEnabled":"","Hydrator":"","ODHydrationURL":"","ShowCustomBrowser":"false","CustomBrowserName":null,"WorkflowRequirelocalFileAccess":"false","BrowserInstanceId":"biid-appshell-2-ac4ede92-feea-4592-a738-4d6d2b3f01d4","JsObjects":{"jsId-24-b97a355a-822f-4c21-852d-fb404a3d860a":"AuthenticateFromQBDT","jsId-25-2c208854-7190-4070-86ef-f15bbbd1c0b9":"PaymentsCompanyInfo","jsId-26-3d4d48e5-e6b5-4172-837e-6ad7e545ea80":"ActiveXCCTransaction","jsId-27-4040d14b-f1bf-4555-8df2-eecda34b9be1":"ActiveXAppParametersBizObject","jsId-28-83192655-1081-45ba-aaca-3eca3848c250":"ActiveXTDTBizObject","jsId-29-f9401e35-4ae3-47b2-ad1c-d2ed92c07b7d":"ActiveXNAuthBizObject","jsId-30-2f8c1bf8-57c3-4adf-9a88-466953916fef":"ActiveXWindowExternal","jsId-31-65c08238-55ca-4d39-9d09-97d2093b2cde":"ActiveXQBSDKBizObject","jsId-32-3ca2bd71-4e86-42e8-b1bd-b53bd62a0575":"ActiveXPrefsBizObject","jsId-33-c282c289-2eb8-4d28-bb56-0f7bca7ff36e":"NAuthBizObject","jsId-34-c28c6abd-431e-40f5-b5f4-3431dd1c3fbc":"PrefsBizObject","jsId-35-1cc04989-a967-496d-811c-113e2980634d":"TDTBizObject"},"CallbackId":"callbackid-2-d6ecc4f8-e728-4805-8878-9cac25c8341b"}
10:11:3:19 Error 1 FeaturesInterop AppshellV2: Exception in QBBrowserInterop::LaunchBrowserAsModalSystem.ArgumentOutOfRangeException: TimeSpan period must be less than or equal to Int32.MaxValue.
Parameter name: value

We upgraded from QBD 2021 Enterprise to QBD 2022 Enterprise

Hello, PUCC_Treas.

.

I appreciate your patience in following the troubleshooting steps to resolve the issue. We shouldn't want you to have an experience like this. I'll share one more step with you so you may keep working on your QuickBooks tasks.

The most likely causes of unrecoverable errors are outdated versions of Windows or QuickBooks, damaged data, and computer problems. I know you have already attempted most of the troubleshooting methods my colleague provided above, except for fixing the QuickBooks application.

Let's repair the QuickBooks Desktop application to ensure all the components of running the program are updated. I'll show you how.

1. Restart your computer.
2. Open the Windows Start menu, then click Control Panel.
3. Select Programs and Features, then Uninstall a Program.
4. Choose QuickBooks from the list of programs, then click Uninstall/Change.
5. Select Continue or Next.
6. Click Repair, then Next.
7. Once done, hit Finish.

You can also ask your IT staff for help in manually installing Microsoft components. Check out the following articles below to guide you through the process:

• Manually fix Microsoft .NET Framework errors
• Repair Microsoft MSXML
• Uninstall or reinstall Microsoft Visual C++

If the issue persists, I recommend contacting our QuickBooks Desktop Support. They'll be able to pull up your account and submit a ticket for further investigation.

Do you need to run reports after repairing the problem to check your finances? For information on the kind of reports, you can utilize, see this resource: Understand reports.

Please let me know if you require any additional help with QuickBooks or with recording your entries in the future. I'll be here to assist you.

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@CFODR wrote:

We upgraded from QBD 2021 Enterprise to QBD 2022 Enterprise

---

I would recommend to keep using QBD 2021 for the time being.