Question

Unrecoverable errors.

Forum|Forum|4 years ago
June 11, 2022
2 replies
42 views

I have tried all the online suggestions. I have even done a troubleshooting session with QB over the phone using screenshare. Unfortunately, these unrecoverable errors continue to be a constant random occurrence.

Using QB Pro 2021.

Windows Error reporting shows numerous types of these errors "An unexpected error has occurred in "QuickBooks Desktop Pro 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: PayrollCentreOpen, key3: WorkForceAutoEnableFTU, key4: ShowHighlighter"

Other errors are showing twice each of the following.

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection Error:Invalid user ID or password"

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Users\Removed\OneDrive\blank\Remved Drywall DBA.QBW;ENG=QB_data_engine_31;DBN=ea6a07f4b4a44cde836afb78e81356d9"

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'"

Also of note QB Tool Hub File Doctor never loads up after any amount of time waiting. The errors started appearing about 4/5 weeks ago after a QB update and restart.

Luckily the program saves data before crash, which can happen during any operation, or even sitting idle.

Hopefully someone in this community can help me get QB running smoothly again.

QuickBooks Desktop Payroll

katherinejoyceO

Level 9

Thanks for sharing your concern today, @Wallboard.

There are various causes of Unrecoverable Errors and the codes that may come with it in QuickBooks.

Before performing necessary troubleshooting, let's make sure to:

Then, let's identify how many users are affected as our initial steps. Here's how:

From the Company menu, select Set Up Users and Passwords > Set Up Users.
Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
Select Add User..., then type the user name and password. Select Next.
Note: Do not use the damaged user name.
Customize the user as necessary, then select Finish.
Go to the File menu, then select Close Company/Logoff.
Log in to the company file using the new log in the credential.

If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This will help fix common errors.

If the issue persists, I'd recommend following Solution 2 in this help article: Unrecoverable Error: General Troubleshooting Steps.

Feel free to keep in touch if you need additional help. We're always around here to assist.

W

WallboardAuthor

Thanks for trying to assist. I'm still struggling with this issue now it just gets more crazy.

I have tried adding a user. No joy. Same error.
Have tried every suggestion from this site many times over. No joy.
Reset my Windows installation. Installed current signed drivers. Downloaded and installed QB 2021 Pro fresh. Loaded my company and logged out.
Next day the error returned a few minutes after opening.
2nd and 3rd days started getting BAD_Pool_Caller before or shortly after logging in to Windows. In Safe Mode I disabled all QB and Intuit Start Up Items. Suddenly no more Blue screen of death.
After several hours of using my PC without issues I decide to try QB again. Instant Blue Screen.
My last resort, unless someone can help, is to wipe my drive and start completely fresh. I really don't want to go that route.

P

PUCC_Treas

Thanks for getting back with the Community, PUCC_Treas. I appreciate you performing AbegailS_'s troubleshooting steps.

If you've already troubleshot with our QuickBooks File Doctor, I'd recommend suppressing your copy of QuickBooks.

Here's how:

On your keyboard, press and hold the Ctrl key.
Double-click the QuickBooks program icon.
Hold your Ctrl key until a No Company Open window displays.
Choose a company file.
Press on hold the Alt key, then click Open.
If you're prompted for account credentials, release your Alt key and enter the username and password. In the event you're not prompted to sign in, continue holding your Alt key.
If you released your Alt key to sign in in step 6, press and hold it again, then select OK. Be sure to not release it until the company file's completely open.

If the error continues displaying and QuickBooks continues crashing, you'll want to try opening a sample file to identify if the problem's with your company file or with QuickBooks itself:

From the No Company Open window, click Open a sample file.
Select any file from your list.

In the event your sample file opens, the company file may be damaged or your folder where it's saved is damaged. In this case, you can try copying the company file to a different location.

If the error persists and you have any recent backups, try restoring to them. You can also use Auto Data Recovery (ADR) to restore your data.

In the event QuickBooks continues displaying the message and crashing, you'll want to try troubleshooting with our Quick Fix my Program utility.

Please feel welcome to send a reply if there's any questions. Have an awesome Tuesday!

I do qb work in spurts - usually when monthly reports are due. I was able to navigate around the errors and generate some reports yesterday so then I did a database backup, did a complete uninstall of qb, renaming all the folders under c:\user\xxx\appdata ; c:\programdata ; c:\program files (x86) ; to .bak extensions.

I then did a reinstall from base software of 2021 version. The installation went cleanly. Instead of reopening my file, I went through registration and opened the sample we care community foundation database. When I first went into it I navigated around. No problems. I went to File menu... Fix company file and network issues pulldown under utilities ... no problems there either (this would usually trip the fault in earlier testing yesterday). So the last thing I did yesterday before running out of time was to use the Update Quickbooks under Help. It installed updates and prompted me to close / reopen quickbooks to apply updates. At that point I closed quickbooks and left it for the evening.

This morning, I opened quickbooks. As before, I am able to do a few tasks (using the community foundation sample db) and then when I navigate to File menu... Fix company file and network issues pulldown under utilities, I experience the same crash as yesterday.

The only difference between this and the successful navigation before I quit yesterday was the application of the recent hotfixes and/or updates. Again - this is using default installation with sample DB. Is there any information you need about my software levels, etc?

I am happy to uninstall and go back to base 2021 and really hit it hard to see if I can reproduce without the recent updates, but I won't do that without an indication of whether you think it's worthwhile.

Regards,

Treas

M

manderberg

We're seeing this issue as well. It started occurring late May early June.

We've done all the steps suggested.

It happens to all users.

We're on the Accounting Desktop 2021 R10 - the most current release

Permissions are correct on server

UAC is disabled

- the first time a user tries to open a company file it takes 10 minutes to open!

-use task manager to close QB, relaunch and we get QB has stopped working

-third time we launch a company file it opens right away.

I've spent 2 hours on the phone with QB support with 3 different technicians.

And no effective solutions have been offered.

C

CFODR

Manderberg,

We just updated to 2022, having the same 10 minute to open a file issue for a number of our company files. Upgrading, which was forced as Intuit dropped logging into Intuit website with IE forced our hand on upgrading, which has been nothing but pure nightmare for us for the past 5 days. Worst product ever.

Fiat Lux - ASIA

Level 14

@CFODR wrote:
We just updated to 2022,

@CFODR

Did you upgrade from QBD 2019?

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