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W
Wallboard
June 11, 2022
Question

Unrecoverable errors.

  • June 11, 2022
  • 2 replies
  • 53 views

I have tried all the online suggestions. I have even done a troubleshooting session with QB over the phone using screenshare. Unfortunately, these unrecoverable errors continue to be a constant random occurrence.

Using QB Pro 2021.

Windows Error reporting shows numerous types of these errors "An unexpected error has occurred in "QuickBooks Desktop Pro 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: PayrollCentreOpen, key3: WorkForceAutoEnableFTU, key4: ShowHighlighter"

 

Other errors are showing twice each of the following.

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection Error:Invalid user ID or password"

 

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Users\Removed\OneDrive\blank\Remved Drywall DBA.QBW;ENG=QB_data_engine_31;DBN=ea6a07f4b4a44cde836afb78e81356d9"

 

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'"

 

Also of note QB Tool Hub File Doctor never loads up after any amount of time waiting. The errors started appearing about 4/5 weeks ago after a QB update and restart.

Luckily the program saves data before crash, which can happen during any operation, or even sitting idle.

Hopefully someone in this community can help me get QB running smoothly again.

 

    2 replies

    katherinejoyceO
    katherinejoyceO
    Level 9
    June 11, 2022

    Thanks for sharing your concern today, @Wallboard. 

     

    There are various causes of Unrecoverable Errors and the codes that may come with it in QuickBooks. 

     

    Before performing necessary troubleshooting, let's make sure to:

     

    1. Update QuickBooks Desktop to the latest release.
    2. Create a backup of your company file.

     

    Then, let's identify how many users are affected as our initial steps. Here's how:

     

    1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
    2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
    3. Select Add User..., then type the user name and password. Select Next.
    4. Note: Do not use the damaged user name.
    5. Customize the user as necessary, then select Finish.
    6. Go to the File menu, then select Close Company/Logoff.
    7. Log in to the company file using the new log in the credential.

     

    If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This will help fix common errors. 

     

    If the issue persists, I'd recommend following Solution 2 in this help article: Unrecoverable Error: General Troubleshooting Steps.

     

    Feel free to keep in touch if you need additional help. We're always around here to assist. 

     

     

     

     

    W
    WallboardAuthor
    June 16, 2022

    Thanks for trying to assist. I'm still struggling with this issue now it just gets more crazy.

    • I have tried adding a user. No joy. Same error.
    • Have tried every suggestion from this site many times over. No joy.
    • Reset my Windows installation. Installed current signed drivers. Downloaded and installed QB 2021 Pro fresh. Loaded my company and logged out.
    • Next day the error returned a few minutes after opening.
    • 2nd and 3rd days started getting BAD_Pool_Caller before or shortly after logging in to Windows. In Safe Mode I disabled all QB and Intuit Start Up Items. Suddenly no more Blue screen of death.
    • After several hours of using my PC without issues I decide to try QB again. Instant Blue Screen.
    • My last resort, unless someone can help, is to wipe my drive and start completely fresh. I really don't want to go that route. 
      P
      PUCC_Treas
      July 12, 2022

      I appreciate you posting here and sharing your experiences, @PUCC_Treas. 

       

      At the moment, there is no other similar concern shared on the QuickBooks Community page.

       

      Crashing of QuickBooks is usually caused by a damaged component in the program. To fix the issue, you'll want to make sure that you're . To fix the issue, you'll want to make sure that you're using the latest release of your QBDT product. This way, you'll always get our bug fixes and security patches.

       

      Then let's find out how many users are affected when the same company file is opened with a different log-in credential. The user credential may be damaged if the issue only affects one particular user Here's how:

       

      1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
      2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
      3. Select Add User, then type the user name and password. Select Next.
      4. Customize the user as necessary, then select Finish.
      5. Go to the File menu, then select Close Company/Logoff.
      6. Log in to the company file using the new log in the credential.

       

      For additional troubleshooting steps for an Unrecoverable error, check out: Unrecoverable error general troubleshooting steps. 

       

      Don't hesitate to post your questions again if you have other concerns with QuickBooks Desktop. I'm always here to help. Stay safe and well!


      Thank you, I will step through the processes you have described.  We normally have one user (me) on one desktop.  About 2 months ago I upgraded from 2019 to 2021 version and each month do the manual check for updates and ensure they are installed.  Last month when creating reports, I did a repair installation as well as attempting to use a couple of the tools Intuit provides to determine if there is corruption, and most everything seemed to work fine.  I did even reset the password on the login account, (but cannot remember now if I actually created a new account or just reset the account password).  I notice that sometimes if I avoid having too many actions / windows /etc open that I can get more work done before the crash occurs.  

       

      In windows event log, I saw a lot of the errors (dozens within a second or so) that were posted in my last post (about 'nudge'), but they were preceded by some login error.

      An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
      FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: PositiveAction

      (I say dozens of these occurred within the same second, I should clarify the keys vary, particularly key4).

       

      However, the most recent crash only generated this in the event log: 

      An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
      QuickBooks has experienced a problem and must be shut down, ErrorCode:1986556210.

       

      As I scroll through the different events, even the nudge errors seem to be preceeded by something like the above, or maybe like this one:

      An unexpected error has occured in "QuickBooks: Premier Nonprofit Edition 2021":
      V31.0D R10 (M=1066, L=335, C=249, V=0 (0))

       

      If I am patient and avoid doing too much too fast, it seems I can usually get the job done.  None of this happened in the 2019 version on the same laptop.

       

      I will create the new user account as you have suggested and try this again.  Failing that, I do have another user account on the same PC, so I can try to open QB through that account.

       

      M
      manderberg
      July 12, 2022

      We're seeing this issue as well. It started occurring late May early June.

      We've done all the steps suggested.

      It happens to all users.

      We're on the Accounting Desktop 2021 R10 - the most current release

      Permissions are correct on server

      UAC is disabled

      - the first time a user tries to open a company file it takes 10 minutes to open!

      -use task manager to close QB, relaunch and we get QB has stopped working

      -third time we launch a company file it opens right away.

       

      I've spent 2 hours on the phone with QB support with 3 different technicians.

      And no effective solutions have been offered. 

        C
        CFODR
        July 13, 2022

        Manderberg,

         

        We just updated to 2022, having the same 10 minute to open a file issue for a number of our company files. Upgrading, which was forced as Intuit dropped logging into Intuit website with IE forced our hand on upgrading, which has been nothing but pure nightmare for us for the past 5 days. Worst product ever.

        Fiat Lux - ASIA
        Fiat Lux - ASIA
        Level 14
        July 13, 2022
        @CFODR wrote:

        We just updated to 2022,

         

        @CFODR 

        Did you upgrade from QBD 2019?

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