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W
Wallboard
June 11, 2022
Question

Unrecoverable errors.

  • June 11, 2022
  • 2 replies
  • 54 views

I have tried all the online suggestions. I have even done a troubleshooting session with QB over the phone using screenshare. Unfortunately, these unrecoverable errors continue to be a constant random occurrence.

Using QB Pro 2021.

Windows Error reporting shows numerous types of these errors "An unexpected error has occurred in "QuickBooks Desktop Pro 2021":
FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: PayrollCentreOpen, key3: WorkForceAutoEnableFTU, key4: ShowHighlighter"

 

Other errors are showing twice each of the following.

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection Error:Invalid user ID or password"

 

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=C:\Users\Removed\OneDrive\blank\Remved Drywall DBA.QBW;ENG=QB_data_engine_31;DBN=ea6a07f4b4a44cde836afb78e81356d9"

 

"An unexpected error has occured in "QuickBooks Desktop Pro 2021":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'"

 

Also of note QB Tool Hub File Doctor never loads up after any amount of time waiting. The errors started appearing about 4/5 weeks ago after a QB update and restart.

Luckily the program saves data before crash, which can happen during any operation, or even sitting idle.

Hopefully someone in this community can help me get QB running smoothly again.

 

    2 replies

    katherinejoyceO
    katherinejoyceO
    Level 9
    June 11, 2022

    Thanks for sharing your concern today, @Wallboard. 

     

    There are various causes of Unrecoverable Errors and the codes that may come with it in QuickBooks. 

     

    Before performing necessary troubleshooting, let's make sure to:

     

    1. Update QuickBooks Desktop to the latest release.
    2. Create a backup of your company file.

     

    Then, let's identify how many users are affected as our initial steps. Here's how:

     

    1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
    2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
    3. Select Add User..., then type the user name and password. Select Next.
    4. Note: Do not use the damaged user name.
    5. Customize the user as necessary, then select Finish.
    6. Go to the File menu, then select Close Company/Logoff.
    7. Log in to the company file using the new log in the credential.

     

    If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This will help fix common errors. 

     

    If the issue persists, I'd recommend following Solution 2 in this help article: Unrecoverable Error: General Troubleshooting Steps.

     

    Feel free to keep in touch if you need additional help. We're always around here to assist. 

     

     

     

     

    W
    WallboardAuthor
    June 16, 2022

    Thanks for trying to assist. I'm still struggling with this issue now it just gets more crazy.

    • I have tried adding a user. No joy. Same error.
    • Have tried every suggestion from this site many times over. No joy.
    • Reset my Windows installation. Installed current signed drivers. Downloaded and installed QB 2021 Pro fresh. Loaded my company and logged out.
    • Next day the error returned a few minutes after opening.
    • 2nd and 3rd days started getting BAD_Pool_Caller before or shortly after logging in to Windows. In Safe Mode I disabled all QB and Intuit Start Up Items. Suddenly no more Blue screen of death.
    • After several hours of using my PC without issues I decide to try QB again. Instant Blue Screen.
    • My last resort, unless someone can help, is to wipe my drive and start completely fresh. I really don't want to go that route. 
      W
      WallboardAuthor
      July 12, 2022

      After creating new user and then restarting (following problematic first login) I do seem for now to be able to manage accounts, create and export reports to excel, and various other things that took me some time to do earlier in the day while navigating around the application errors.  So, fingers crossed that this remains working.  I will update this thread in the event of further crashes.

       

      And before I hit post I went back to QB and this happened. The event log snap below is the only entry that was logged for this particular crash.

       

       

      Thanks.


      OP here.

      Since I am a very small business (Sole Proprietor) I needed to stay on track before I got derailed.

      I purchased a new laptop just to run QB. It runs fine using the file from the troubled machine. In fact my file is readily available on either machine via OneDrive.

      I have been able to overcome the system crashes by wiping and re install of QB on the trouble machine.

      I still get the Unrecoverable Error and closing of QB only on the trouble machine. Sometimes right away, sometimes while in the middle of invoicing, estimating, payroll. Totally random.

      I've found that I sometimes get more time if I open QB and minimize, wander off for a bit and come back to it.

      File Doctor will not open and run from the Tool Hub but will on the new laptop. I even have the File Doctor Icon on the laptop.

      So for now I'm begrudgingly using a laptop to do my QB work.

        M
        manderberg
        July 12, 2022

        We're seeing this issue as well. It started occurring late May early June.

        We've done all the steps suggested.

        It happens to all users.

        We're on the Accounting Desktop 2021 R10 - the most current release

        Permissions are correct on server

        UAC is disabled

        - the first time a user tries to open a company file it takes 10 minutes to open!

        -use task manager to close QB, relaunch and we get QB has stopped working

        -third time we launch a company file it opens right away.

         

        I've spent 2 hours on the phone with QB support with 3 different technicians.

        And no effective solutions have been offered. 

          C
          CFODR
          July 13, 2022

          Manderberg,

           

          We just updated to 2022, having the same 10 minute to open a file issue for a number of our company files. Upgrading, which was forced as Intuit dropped logging into Intuit website with IE forced our hand on upgrading, which has been nothing but pure nightmare for us for the past 5 days. Worst product ever.

          Fiat Lux - ASIA
          Fiat Lux - ASIA
          Level 14
          July 13, 2022
          @CFODR wrote:

          We just updated to 2022,

           

          @CFODR 

          Did you upgrade from QBD 2019?

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