After this thread, I will be 100% without a doubt cancelling both Quickbooks Online + Quickbooks Merchant Services. Absolutely UNREAL to charge an ADDITIONAL ~3% or whatever transaction fee for a refund/void through their merchant system. I will be chatting with my lawyer and family members who are also business/tax corporate attorneys & CPA's [yes, double degree + licenses] to see if this is even legal to be hitting the full processing fee's on the refund/void transactions. I can't even see straight at the moment bc I'm fuming from this ridiculous BS. Thank god I looked up this information before processing a customer refund via QB Merchant Services.

And all these BS bot auto-replies -- and if not bot replies, then these are some DUMB Customer Service Reps that legit caused an entire thread since they couldnt comprehend the first question to begin with.

After this thread, I will be 100% without a doubt cancelling both Quickbooks Online + Quickbooks Merchant Services. Absolutely UNREAL to charge an ADDITIONAL ~3% or whatever transaction fee for a refund/void through their merchant system. I will be chatting with my lawyer and family members who are also business/tax corporate attorneys & CPA's [yes, double degree + licenses] to see if this is even legal to be hitting the full processing fee's on the refund/void transactions. I can't even see straight at the moment bc I'm fuming from this ridiculous BS. Thank god I looked up this information before processing a customer refund via QB Merchant Services.

And all these BS bot auto-replies -- and if not bot replies, then these are some DUMB Customer Service Reps that legit caused an entire thread since they couldnt comprehend the first question to begin with.

This just happened to me as well.

Had to reverse a transaction, that quickbooks had already charged me $261.25 for. Then was charged an additional $367.25 for the reversal. The entire time i spoke with 4 different representatives they kept beating around the bush when asking if my fee would be refunded, some assuring me they would "take care of everything for me". Then when i was charged the additional fee the next representative told me those employees must not have been trained properly and there was nothing he could do.

Absolute crooks that could care less about the success and well being of their small business owners. 

Closing my account today.

Any suggestions on other invoicing/accounting services?

Why is this so confusing?  We've just signed up for Quickbooks Payments and as we're looking into this situation we came across this post. 

You mention to look in Merchant Center -- but because we have no current refunds -- it says nothing.  In any column,  It doesn't say what the current fees are if we do need to refund.  Just zero.  Does that mean my return fees are 0?  Isn't anything different confusing?  See screenshot.  Thanks!

Welcome to the Community, hollywoodstills.

You can find Intuit's current rates per transaction for QuickBooks Payments accounts on our Overview page.

Transaction fees can be found in your Merchant Service Center if you have transaction records for the date range you enter.

Here's how to review them:

1. Sign in to the Merchant Service Center.
2. From your top menu bar, go to Activity & Reports.
3. Choose Fees.
4. Enter a date range using the Dates ▼ drop-down list.
5. Select Search.

I've also included a couple detailed resources about working with QuickBooks Payments which may come in handy moving forward:

• Fees for QuickBooks Payments
• Find transactions, deposits, or fees

If there's any additional questions, I'm just a post away. Have an awesome day!

right — this is transparent AFTER the fact but no transparency before.  

Maybe businesses would be better suited to issue a check or ach instead….because quickbooks keeps the interchange refund fee but doesn’t tell the user that.  

Years ago I processed credit cards through Intuit payments.  In fact, I used several Intuit products because I thought it WAS a good company.  At that point the original fee was refunded and there was no other charge for a refund.  I assumed it was the same way with QuickBooks Payments.  I was wrong!   It's basically a double charge when you issue a refund with no income to offset the fees.   Shame on you Intuit!  I will not do that any longer.  This is just one more disappointment with QuickBooks Online and Intuit in general.  I will be open to other solutions in the future.  Surely they have competitors?

Its a phallus move on the part of quickbooks. They have no shame. Just wrote a $3,000 check to a client instead of a refund so I wouldn't be charged another $100 in processing fees on top of the original fees.

It's hard to find affordable accounting software with the flexibility of QuickBooks.  If it was my decision, I would use the desktop version along with a different merchant services company.  I have heard Stripe doesn't charge for refunds.

This is one of the reasons I switched to square. It was an all around great decision for my company. I saved $8,000 in Credit Card fees alone with their lower CC fees and now I can do partial and full refunds back to the cards they were made from at anytime with no restrictions and no fees. They also have a great API that I use to send my own quotes and invoices now as well.

Make the move now!

I use Square now. They 100% refund the customer and reverse the transaction fees. I use their opensource api and my own home brewed management system to create my invoices and take payments. Overall best decision I have made by far. Saves me lots of money on fees since Square is a lot more fair.

Hey Mary Ann, I have a similar situation, as I was on with a QB team member and they helped me reverse the transaction on the Merchant Account side telling me that the credit card fees would be refunded, but they were actually duplicated. So instead of getting a $271 refund, when my customer was credited, I got another $271 credit card fee. 

How can I get both of the $271 charges credited back to my account, because this was a erroneous duplicate transaction? 

Thanks in advance.

Audie

Thanks for joining this thread, Audie. I’ll make sure this duplicate transaction gets settled.

Any charges, including refund requests, are handled by our Payments support. I suggest contacting them once more so they can review the transaction and help credit the amounts for you.

Here’s how:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. You can enter “Duplicate transaction” and then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert

You can read these resources to learn more about transaction fees and how QuickBooks Payments deposits work:

• Understand fees for refunds or void transactions
• Common questions about payments deposits in QuickBooks Online

Don’t hold back to drop a comment below if you have any other questions or concerns besides this duplicate transaction. I’m always here to help. Keep safe!

How do you refund a partial payment to customer ?  OR ... How to refund a customer and charge them a refund fee ?

You've come to the right place for assistance, KProv. I'm here to help you create partial refunds and handle processing fees for your customers.

In QuickBooks Online, you can easily process refund payment transactions to your customers. To guide you on how to give partial refunds, please refer to the steps below:

1. In your QBO account, go to the + New icon and select Refund receipt.
2. Select the customer you want to refund from the Customer ▼ dropdown.
3. Enter the details in the fields using the info from the original sale. Note: If you want to give a partial refund, only add the items or amount you want to refund.
4. Then, select Save and Close.

If you want to charge refund fees to customers when processing them, these fees depend on your pricing plan and transaction type. However, void or canceled transactions before 3 PM will not incur the same processing fees as the original one.

You can review the rates by signing into your Merchant Service Center. By this, you were able to know the amount being charged.

You'll want to visit this guide for more detailed information: Understand fees for refunds or void transactions.

In addition, you can run specific reports in your account to help you review your business finances and other financial data.

We're always ready to back you up if you require additional assistance managing refunds for your customers. Please keep us posted in the comments below. Keep safe!

that link only talks about fees for the transaction. it doesn't say anything about the fees for reversing a charge (refunds)

I've got the steps you need in reversing charges, @jlrrv.

We can conveniently process refunds in QuickBooks Online (QBO). 

Let's create a bank deposit affecting the expense account you use for the fee if you want to reverse the charge. Here how:

1. Go to the New button.
2. Under the Other column, choose Bank deposit. 
3. From The Add funds to this deposit, go to the Account field. 
4. Then, select an Expense account. (It's significant to select an Expense account to offset the charges.)
5. Enter the necessary information.
6. Click, Save and close.

However, if you referring to your customers' needing the reverse chargers, browse this article: Record a customer refund in QuickBooks Online. 

I'll also add this article about pulling up financial reports: Run reports in QuickBooks Online.

Let me know if you have more questions about processing refunds in QBO. I'm always here to assist you. 

I am newish to QB and am going back to my old way of invoicing. Just not worth it with all the fees. Even ACH which my bank charges $1 for is one percent in QB. My sales are 15k, so even that is $149 more

This is a good answer but I need to print it for myself.  When I click on "print" nothing happens.  How can I print this.

Hello, cmjarrett. 

I understand you need to print; however, please tell me more about what you are trying to print out. Any additional details or screenshots you can provide would be greatly appreciated. 

In the meantime, I have a few steps we can take to troubleshoot the issue you're experiencing with being unable to print in QuickBooks Online (QBO). 

This may have something to do with your browser cache-related issue in your account. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause performance or display issues using QBO.

Firstly, let's open your account through a private browser or incognito.

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the printing page and check if you can print. If you can print, return to your default browser and clear the cache. This will help remove any temporary files that could be causing issues with QBO. To do this, go to your browser's settings and find the option to clear browsing data. You can usually select the time range for which you want to remove the cache and cookies. 

Next, you must ensure you're using a supported browser. QBO works best with Google Chrome, Mozilla Firefox, and Microsoft Edge. If you're using a different browser, switch to one of these supported options to see if it resolves the issue. If you're still having trouble, try turning off any browser extensions or add-ons you may have installed. These can sometimes conflict with QBO and cause issues with its functionality.  

I'd also like to share this article for additional reference about printing setup: Configure your print settings for printing checks in QuickBooks Online. 

Don't hesitate to contact us again if you need anything else. We're always here to guide and assist you anytime you need help. Have a great day!

Wow, in glad I'm reading these comments. May have to and look into another merchant service machine as well! That's insanely insane!