Anybody had success linking their new QB cash account debit card to their Apple Wallet?

Hello, @Fairway LC.

Linking your new QB cash account debit card to your Apple Wallet is my top priority. This way, you can manage and track your debit card transactions as soon as possible.

Full of stored cache files on your browser can sometimes cause a problem like being unable to connect an account. With this, I'd recommend doing primary troubleshooting steps to isolate the problem.

We can begin by accessing your account in incognito. These browsers won't save any browsing histories. 

Feel free to use these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, reconnect the account to verify it's already performing adequately. If you're able to do so, we'll have to go back to your normal browser and clear thae cache to drop the junk files. Using other supported browsers is a good option also.

Please browse through this article about FAQs in cash flow, cash account, debit card, envelopes, cash flow planner, and other related topics: Learn more about QuickBooks Cash accounts and the Cash Flow menu.

Additionally, could you please let me know if you receive an error while linking your cash account to your apple wallet? Any extra information will help me provide an accurate explanation and resolution. 

I'll be waiting for your response. Always remember that I'm eager to assist. Be safe.

I don’t think you understand fully what I’m asking... on my phone I have an app called wallet. It allows me to digitally store my credit cards and use my phone to pay. With my new QB cash account I received a QB branded VISA debit card that is connected to that QB Cash account. The debit card I believe is through Green Dot Bank (approved Apple Wallet bank). When I attempt to tie add it to the wallet... I receive an error that the card could not be added. That is my problem. 

I can share some information on how to fix the error you're having to link your QuickBooks Cash account to your Apple wallet successfully, @Fairway LC.

Before linking it to your Apple Pay account have you activated it already? This could be the reason why you're encountering an error. 

Here's how:

1. Go to the Cash Flow menu and in the Debit Card info section, choose Activate card.
2. Create a PIN and click on Next.
3. Provide the card number, expiration date, and CVV.
4. When you're done, pick Confirm.

You can check this article for more information: Use the QuickBooks Debit Card to get your cash.

In case you've already activated it and still encountering an error, then I suggest reaching out to our Customer Support. They can further check your account in a secure environment, isolate the error you're having and help you resolve it. 

You can contact support via chat using the Merchant Service Center. You can also reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

Here's the contact the QuickBooks Online Customer Support team article for more information. 

Let me know if there is anything that I can help you with or you mean something else, by leaving a comment below.​ Take care and have a wonderful day!

Did you ever get this working? I just got my QB Cash Visa and I’m getting the same error when trying to add it to my Apple Pay wallet. 

Hello there, @Patrick-Books. I want to ensure you'll get the right support in helping you add your QuickBooks Cash Visa to your Apple Pay wallet.

To further assist you with this, I highly recommend reaching out to the Apple Pay wallet support. They are the ones who can safely check your account and verify what's preventing you to add your QuickBooks Cash Visa. 

I've also added this helpful article to give you additional information about QuickBooks Cash accounts: Learn more about QuickBooks Cash accounts and the Cash Flow menu.

There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QuickBooks Online tasks. Simply browse from there and click the categories you need. 

Post again here if you have any other concerns about adding your QuickBooks Cash Visa to your Apple Pay wallet. I'm just a post away to help. Keep safe.

Thanks for your reply. I don't think this is an Apply Pay issue. The integration needs to come from the QB/ Green Dot side. This is the only card where I've experienced this issue. Is it possible to definitively confirm that QB Cash Visa does support Apply Pay?

I am having the same issue. Apple says when this error shows up, it is the bank’s integration that isn’t done correctly. With Green Dot being the Quickbooks bank, they should be able to confirm whether or not it can be added to Wallet. The three tech support agents at Quickbooks keep telling me I have to confirm something via text and I do not think they understand that’s not how wallet works. It’s not their app, it’s an Apple native OS setting. From what I could gather, other Green Dot cards are able to be added to Apple Pay, but the Quickbooks Cash card is not. This issue needs to be addressed asap or I will have several “replace my card” requests in the foreseeable future. My Apple Wallet is my primary means for all my debit and credit cards unless it is entirely not an option. 

Hello there, @Patrick-Books. 

Thanks for reaching back out to the Community. Linking your new QB cash account debit card to your Apple Wallet is my top priority. 

I can see that you already reached out to our QuickBooks Payments Support about this. I'd still recommend contacting them. With their tools, a specialist can pull up and look into your account securely and help you trace the status of your payments. To do so, here's an article you can check for their contact numbers: Contact Payments Support.

I've added this article to learn more about Apple Pay:

• Frequently asked questions about Apple Pay and QuickBooks

In the future, the deposit should show within two business days. For further information, review this guide: Find out when QuickBooks Payments deposits customer payments. 

Reach out to me again if you have any other concerns or require further assistance managing your credit card transactions. I'll be right here to keep helping.

This is not about accepting payments with Apple Pay. This is about using the Quickbooks Cash Account Visa Debit by Green Dot for our own payment method elsewhere on Apple devices via Apple Wallet. You guys clearly are not reading these comments. Stop giving us canned copy/paste replies and escalate this to the right team. Quickbooks needs to get with Green Dot and make this work. It’s not the Quickbooks App or the website, it’s on the banking side. Green Dot supports it with their other cards, so perhaps their Quickbooks cards just got overlooked. It’s a whole process and acknowledgement of terms and conditions, so there might be a bigger reason behind it not working. Escalate this until someone can give us the answers… Does it work? Will it work in the future? When can we expect it to work?

FYI All, I found this little blurb buried in a QuickBooks FAQ somewhere. QuickBooks Debit Card does not currently support Apple and Google Pay. 

I cannot get past the verification portion of this setup. I can either do a verification via TEXT message or phone call. If I try a TEXT verification, I never receive the code number to insert. If I try the phone verification, the phone number that is listed to call directs to a private law firm [removed]! One of the employees of this law firm have actually told me they have received numerous calls regarding this!

This is not an Apple Wallet issue. I cannot verify the debit card if Intuit/Quickbooks cannot complete their part of the process!!

Please fix this!

I received a notification from Intuit/Quickbooks that I could now add the card to Apple Wallet.

Thanks for sharing a screenshot and update with us, @artsvdo.

You got it right. QuickBooks debit card is now supported on Apple and Google Play. You can now add your card to your Apple Wallet anytime. You can refer to this link for the complete details (check QuickBooks debit card section): Learn more about QuickBooks Checking accounts and the Cash Flow menu.

Since you're unable to pass the verification process, I recommend contacting our Merchant support team. One of our live agents can look into your account and investigate the cause of the delay. Please review their support hours to know when agents are available. 

I've also collected these resources for your reference. These contain details on how to accurately reconcile your accounts as well as how Apple Pay and QuickBooks work.

• Frequently asked questions about Apple Pay and QuickBooks
• Reconcile an account in QuickBooks Online

You can always count on me if you need more help connecting your QuickBooks debit card to Apple Wallet. It's always my pleasure to help you

Hi! Did you get this resolved yet?  Im having the same issue, and spoke with the law firm employee just a few minutes ago as well.  How frustrating!

Thank you for joining this thread to find a direct answer, @AM20221.

I know this may not be what you expected to experience, and I'm here to route you to the dedicated support to take care of this. Since you've already contacted the law firm and still having linking issues with Apple Wallet and QB Cash account, I recommend contacting our Merchant Support team.

From there, our representatives will investigate and check your QuickBooks Cash account with their tools to provide efficient and quick solutions.

Additionally, I've included some articles that can help you in your future tasks about QuickBooks Cash and linking Apple payment wallet:

• Learn more about QuickBooks Checking accounts and the Cash Flow menu
• Frequently asked questions about Apple Pay and QuickBooks

If there's anything else you need to know about linking your QuickBooks Cash account to your payment wallet or any QuickBooks-related concerns, please place a comment below. I'll be around to help. Take care.