Invoice PDF preview cutting the description and not spanning to next page

I've got a solution on how you can fix this, app-nomad-us.

We can adjust the widths of each columns in your invoice template by following these steps:

1. Go to the Gear > Customer Form Styles.
2. Click the Edit link of the default invoice template.
3. Select the Content tab and click on the activity section.
4. Under Columns, tick the Edit Labels and Widths link.
5. Adjust the columns. You can also checkbox the Collapse activity rows.
6. Hit Done.

Please see this sample screenshot for a visual reference:

Once done, open your invoice then try to preview and print. 

For more customization on your sales template, feel free to read this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please let me know how it goes. I'll be around to help you out again. Take care!

Thank you for the reply

I tried the collapse activity row, but it didnt show the date column in the pdf and the description was still getting cut .

This is happening only when I select the Friendly template. For the other templates the description is spanning to next page of the PDF correctly .My custom template use the Friendly template . Is there any option to fix it?

Thank you for the reply

I tried the Collapse activity rows but the date column is not showing in pdf and the description is getting cut.

The description is not spanning to the next page of the PDF only if the template is Friendly .For the other templates the description is not getting cut .My custom template uses the Friendly template .Can you please help?

Thanks for your reply, app-nomad-us.

I'll share some troubleshooting steps to verify if the issue has something to do with the cache on your browser. Let's start with opening your company in an incognito or private browser. This mode doesn't save any browsing history.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, open your invoice and try printing it. If it works, go back to your regular browser and clear its cache. Finally, restart your browser. You can also change to a different supported browser.  

If you're getting the same result, you can view this article for the other solutions: Resolve PDF printing issues.

Please feel free to leave a comment letting me know how things go after giving this a try. I'll keep an eye out for your reply. 

Thank you for the reply

Tried it in icognito and it didnt work. Even in the email- pdf attachment, the description is getting cut for Friendly template .For other templates , description is spanning to other page. 

Thanks for bringing this one to our attention, app-nomad-us.

I appreciate you for performing the recommended solutions provided by my colleague to get your invoice PDF working. I've checked here on our end and there's no reported case about this one. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

2 years later and this is still yet to be fixed. Im currently dealing with this issue. Did you ever find a solution?

Hello, Zed5. 

I understand you're frustrated about an unresolved issue in QuickBooks Online. However, upon checking with my tools, I found out that there's no reported case regarding Invoice PDF preview cutting the description and not spanning to next page. Have you tried the troubleshooting steps suggested by my colleagues above? It's good to try those to see if they can resolve the issue. If so, I recommend reaching out to our customer support team. They have tools to trace what's causing the problem.

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

For more insights about customizing sales templates and fixing PDF problems, refer to these links: 

• Custom Form Style
• Fix printing issues on browsers

Reach out to me by leaving a comment below if you have additional questions regarding the Invoice PDF. I'd be glad to help out. Have a great day!