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app-nomad-us
January 26, 2021
Question

Invoice PDF preview cutting the description and not spanning to next page

  • January 26, 2021
  • 8 replies
  • 51 views
I have created a invoice 2497 .The description of the first row is very long and has more than 66 lines. When taking the PDF or PDF preview the description is getting cut and not spanning to the next page. Can you please help?

8 replies

RenjolynC
RenjolynC
Level 9
January 26, 2021

I've got a solution on how you can fix this, app-nomad-us.

 

We can adjust the widths of each columns in your invoice template by following these steps:

 

  1. Go to the Gear > Customer Form Styles.
  2. Click the Edit link of the default invoice template.
  3. Select the Content tab and click on the activity section.
  4. Under Columns, tick the Edit Labels and Widths link.
  5. Adjust the columns. You can also checkbox the Collapse activity rows.
  6. Hit Done.

Please see this sample screenshot for a visual reference:

 

 

Once done, open your invoice then try to preview and print. 

 

For more customization on your sales template, feel free to read this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please let me know how it goes. I'll be around to help you out again. Take care!

app-nomad-usAuthor
January 26, 2021

Thank you for the reply

 

I tried the Collapse activity rows but the date column is not showing in pdf and the description is getting cut.

 

The description is not spanning to the next page of the PDF only if the template is Friendly .For the other templates the description is not getting cut .My custom template uses the Friendly template .Can you please help?

RCVQuickBooks Team
QuickBooks Team
January 27, 2021

Thank you for the reply

 

Tried it in icognito and it didnt work. Even in the email- pdf attachment, the description is getting cut for Friendly template .For other templates , description is spanning to other page. 

 


Thanks for bringing this one to our attention, app-nomad-us.

 

I appreciate you for performing the recommended solutions provided by my colleague to get your invoice PDF working. I've checked here on our end and there's no reported case about this one. In this case, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

 

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

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