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rschmidt46
Level 1

Quickbooks lists an expired credit card as payment method. I cannot delete the card even though its owner is dead. I can't enter a new one or edit the old one.

 
3 Comments
FritzF
Moderator

Quickbooks lists an expired credit card as payment method. I cannot delete the card even though its owner is dead. I can't enter a new one or edit the old one.

Thanks for reaching out to the Community, @rschmidt46.

 

Are you getting any error messages when updating the credit card? In the meantime, try signing in to Customer Account Management Portal (CAMPs) using your Intuit Account info and edit or add the payment method from there. Here's how:

 

  1. Go to camps.intuit.com.
  2. Choose your QuickBooks subscription in the Products & Services list, then click Details.
  3. Locate the Payment Method in the Billing Information section and tick Edit.
  4. Enter the necessary changes, then hit Save and Close.

 

For further guidance, please refer to this article: Change your QuickBooks Desktop payment method.

 

To know more about the CAMPs, consider checking out this article: What is CAMPs and how do I use it?

 

Please know that I'm only a few clicks away if you have any other concerns or issues. I want to make sure everything is taken care of for you. Have a wonderful day!

rschmidt46
Level 1

Quickbooks lists an expired credit card as payment method. I cannot delete the card even though its owner is dead. I can't enter a new one or edit the old one.

I get an error message no matter what I do.  I am "on the account" but not the account owner yet.  It's a church treasury and the responsibility is being transferred to me.  But the credit card listed for annual payment belonged to the deceased wife of the individual who is the current account owner.  The plan is to transfer it into my name upon renewal, I believe in January.  The error message is copied below:

 

Something Went Wrong
Sorry, we're unable to process your request right now. Please try again later or contact us for more help with this.
ShiellaGraceA
QuickBooks Team

Quickbooks lists an expired credit card as payment method. I cannot delete the card even though its owner is dead. I can't enter a new one or edit the old one.

Hi rschmidt46,

 

Let me provide you some information about the error "Something Went Wrong. Sorry, we're unable to process your request right now. Please try again later or contact us for more help with this."

 

First, you'll have to be the QuickBooks Admin to edit the account information in your account. To do it, here's how.

  1. Click File, then Close Company/Logoff.
  2. In the No Company Open window, click Open.
  3. Enter your User Name and Password as Admin.
  4. Click OK.

Then, go back to changing your credit card information again.

  1. Click Company.
  2. Click My Company.
  3. Click Manage Your Account.

Lastly, create a new user for the new treasury. Here's how:

  1. Click Company.
  2. Click Users.
  3. Click Set up Users and Roles. Then, click New.
  4. Enter your user information.
  5. Click OK.

Once done, log out and log back in of QuickBooks again.

 

You can read this article for more details about: QuickBooks Desktop Users and Restrictions.

 

You can also refer to our page about account management for some help articles for your future tasks.

 

Get back to me if you have other questions. I'll be around to help.

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