Thanks for reaching out to the Community, @rschmidt46.
Are you getting any error messages when updating the credit card? In the meantime, try signing in to Customer Account Management Portal (CAMPs) using your Intuit Account info and edit or add the payment method from there. Here's how:
For further guidance, please refer to this article: Change your QuickBooks Desktop payment method.
To know more about the CAMPs, consider checking out this article: What is CAMPs and how do I use it?
Please know that I'm only a few clicks away if you have any other concerns or issues. I want to make sure everything is taken care of for you. Have a wonderful day!
I get an error message no matter what I do. I am "on the account" but not the account owner yet. It's a church treasury and the responsibility is being transferred to me. But the credit card listed for annual payment belonged to the deceased wife of the individual who is the current account owner. The plan is to transfer it into my name upon renewal, I believe in January. The error message is copied below:
Let me provide you some information about the error "Something Went Wrong. Sorry, we're unable to process your request right now. Please try again later or contact us for more help with this."
First, you'll have to be the QuickBooks Admin to edit the account information in your account. To do it, here's how.
Then, go back to changing your credit card information again.
Lastly, create a new user for the new treasury. Here's how:
Once done, log out and log back in of QuickBooks again.
You can read this article for more details about: QuickBooks Desktop Users and Restrictions.
You can also refer to our page about account management for some help articles for your future tasks.
Get back to me if you have other questions. I'll be around to help.
Thanks for joining us here, Bob.
Can you tell us details if you're also trying to edit or remove a credit card in QuickBooks? We just want to make sure that we give you the right information or steps that can resolve your concern.
Please reply below to share more details.
Thanks for the reply, Bob dead!
You can simply edit the payment method. Let me show you.
You can check this link: Change your credit card for payroll billing. The QuickBooks Desktop Payroll section will show you how to update the billing info for your payroll subscription.
Lastly, here's the article on how to review your billing history: See your QuickBooks Desktop billing history.
Keep on posting here if you need more help. Thanks!