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seguse
Level 2

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

We recently did an upgrade from 17.0 to 20.0 and when we use statement writer we are getting some errors (see attached).

 

Error 1:

Microsoft Office Customization installer

Installing Office customization

There was an error during installation.

Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2017/FsdStatement.vsto did not succeed.

 

It looks like Statement writer is pointing to the 2017 folder and not the 2020 folder.

 

Error 2:

QuickBooks Statement Writer Warning

An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.

 

We have tried the following things and still not working:

  • We removed some 17.0 folders in c:\programs and c:\programdata\
  • We tried uninstalled Office 2016 and re-installed (ran CCleaner and rebooted)
  • Ran “vstor” which was in the 2020 statement writer folder to repair the Office Tools
  • Tried Single User Mode and Multi User Mode
  • Tried opening the file up directly from QuickBooks Statement Writer and we got error #2 above.
Solved
Best answer January 30, 2020

Best Answers
seguse
Level 2

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

View solution in original post

12 Comments
seguse
Level 2

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

View solution in original post

wpellis1
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

We can't get this to work (no updates involved). In QuickBooks Desktop statement writer, we can create a new Statement Writer .QSW file, save it, and close it, and that works fine, but when we turn around and try to open the same file that we just created it won't open with this error. We are using the default path, not a network path, QuickBooks Desktop Accountant's Edition 2018, and Excel 2016.

 

QuickBooks statement writer warning: An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again. 

 

MirriamM
Moderator

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Hello there, @wpellis1. Thanks for the details. 

 

I have some steps for you that can help fix performance issues when using QuickBooks Statement Writer (QSW). Here's what you'll need to do:

 

  1. Update QuickBooks Desktop to the latest release. 
  2. Download the latest version of QSW.
  3. Change the Windows settings.
  4. Ensure that Excel is compatible. 
  5. Change the way you access the .QSM file. 
  6. Refresh QSW's access permission. 
  7. Run the QuickBooks Statement Writer Diagnosis. 
  8. Review the .log file. 
  9. Edit the QBDSK.INI file. 

For detailed guidance on the process above, check this article: Fix problems with Statement Writer.

 

As always, reach back out to me if you have further questions about QuickBooks. I’d be happy to answer it for you. Take care.

DJH31
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Hi!  I'm having the exact same problem using QB's 2019 and Excel 2016 (no updates involved).  I create reports and continually get the "Only ISW 2009 files can be imported..." error.  I've tried the "fix-it" items recommended without success.  What ended up working for you?

Thanks!

DJH31
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

I have the exact same problem using QB's Accountant Desktop 2019 and Excel 2016. I create reports and cannot reopen them.  The error is the same "Only ISW 2009 files can be imported..."  I tried going through the recommended "fixes" without any success - still cannot open anything I've created.  What ended up working for you?  Any help is appreciated! 

 

In case it's applicable - I have several full versions of QB's (from 2010 onward) loaded on my machine due to many of our clients' using different version years.

DivinaMercy_N
QuickBooks Team

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Thank you for joining this thread, @DJH31.

 

I appreciate you performing the steps provided above. Since you're done with the troubleshooting steps, I suggest contacting our support team. They have tools to do a remote session and will help you verify what causes the issue, to fix it for you. 

 

Here's how to reach for support:

  1. Go to the Help tab.
  2. Click Contact Us.
  3. Type Statement Writer error in the description box.
  4. Select Continue.
  5. Choose between Call me back or Message us.

To ensure that a representative will address your concern on time, please check our support hours

 

Let me know how the call goes and leave a reply below. I'm always here to help. Stay safe and take care always!

Ipbaccounting
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Has anyone found a solution?  If not, what program are you using to create your reports?

JenoP
QuickBooks Team

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Thanks for joining us in this thread, Ipbaccounting.

 

We'd really want to have this sorted out so you can generate your customer statements. have you tried the steps provided in the earlier responses? 

 

If not, let me share this article that provides troubleshooting steps that can resolve commons issues when using the QuickBooks Statement Writer: Fix problems with Statement Writer.

 

If you're still getting the same issue even after following all the options in the article, please reach out to out Technical Support Team. They'll take a closer look at this to determine what's causing the issue and sort this out for you.

 

Here's how to reach out to them:

 

  • Go to the Help menu, then select QuickBooks Desktop Help.
  • Click Contact Us.
  • Enter the error code in the description box, then select Continue.
  • Choose a way to connect with us:
    • Post a question and get an answer from expert and other customers.
    • Start messaging with a support expert.
    • Get a callback from the next available expert.

Also, please take note that due to the ongoing pandemic, our support teams are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

 

Let me know if you need anything else. 

 

Ashleyk33
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Has anyone found a resolution to this  problem??? I spent 2 hours on the phone with Tech Support yesterday and had absolutely no resolution! STILL having the exact same problem! We upgraded from Pro version to Accountant version AND bought the Quickbooks Statement Writer! This is absolutely ridiculous!!!

Angelyn_T
QuickBooks Team

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Hello, @Ashleyk33.

 

I would feel the same way if I get this issue when using QuickBooks Statement Writer (QSW). We currently don't have any ongoing investigation about this error yet in most cases, the steps provided above or in this article should fix issues encountered with QSW. For now, I recommend following the instructions from there step by step from updating Quickbooks to the latest release down to editing the QBDSK.INI file.

 

I also understand that you've already contacted our Support Team yet you're getting the same error message. I would suggest getting back to them so a representative can open the previous case you had and be able to help you troubleshoot this error securely following the solutions given from this link: Fix problems with Statement Writer.

 

To contact support:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Enter the error code in the description box, then select Continue.
  4. Choose a way to connect with support.

You can also read the topics from our help articles in case you need guides and related references while working with QuickBooks in the future.

 

Leave a comment below if you have any other questions. I'm a post away to help. Take care always, @Ashleyk33!

Ashleyk33
Level 1

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

I spent two hours on the phone with Blue, or Beau, or whatever her name is, yesterday. We went through every single step that is detailed in those 9/10 steps. And this was after I had already done that myself according to those exact same steps from the referenced article the previous day. After 2 hours, I had to leave in order to make it to my next obligation. She said she would contact me today at 1:00 so we could try further steps. So I drove 58 miles back to my client’s location today, and she never called. It is now 3:30, I’m back home, and she STILL has not called. 

What would be the point in calling Tech Support if we’re just going to repeat those 9/10 same steps all over again? Is there, or is there not, a fix to this problem? Should my client receive a refund for his purchase? He had been using QB Pro for years but upgraded to QB Accountant in order to be able to design his statements according to his needs. 

Candice C
QuickBooks Team

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Good Evening, @Ashleyk33

 

This isn't the impression I want to leave you with. The best way to get this issue fixed is by contacting our Customer Support Team. I know that the agent you spoke to yesterday was supposed to call you today. However, the next time you call in can take less time. 

 

Once you're in touch with our Support Team again, you can give them the case number from yesterday's phone call and start to work on new steps/instructions to help resolve this problem. 

 

Let me know how it goes. I'm only a post away if you need me. Bye for now!

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