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S
seguse
January 31, 2020
Solved

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

  • January 31, 2020
  • 1 reply
  • 0 views

We recently did an upgrade from 17.0 to 20.0 and when we use statement writer we are getting some errors (see attached).

 

Error 1:

Microsoft Office Customization installer

Installing Office customization

There was an error during installation.

Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2017/FsdStatement.vsto did not succeed.

 

It looks like Statement writer is pointing to the 2017 folder and not the 2020 folder.

 

Error 2:

QuickBooks Statement Writer Warning

An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.

 

We have tried the following things and still not working:

  • We removed some 17.0 folders in c:\programs and c:\programdata\
  • We tried uninstalled Office 2016 and re-installed (ran CCleaner and rebooted)
  • Ran “vstor” which was in the 2020 statement writer folder to repair the Office Tools
  • Tried Single User Mode and Multi User Mode
  • Tried opening the file up directly from QuickBooks Statement Writer and we got error #2 above.
Best answer by seguse

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

1 reply

S
seguseAuthorAnswer
January 31, 2020

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

    W
    wpellis1
    February 26, 2020

    We can't get this to work (no updates involved). In QuickBooks Desktop statement writer, we can create a new Statement Writer .QSW file, save it, and close it, and that works fine, but when we turn around and try to open the same file that we just created it won't open with this error. We are using the default path, not a network path, QuickBooks Desktop Accountant's Edition 2018, and Excel 2016.

     

    QuickBooks statement writer warning: An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again. 

     

    A
    Ashleyk33
    August 21, 2020

    Hello, @Ashleyk33.

     

    I would feel the same way if I get this issue when using QuickBooks Statement Writer (QSW). We currently don't have any ongoing investigation about this error yet in most cases, the steps provided above or in this article should fix issues encountered with QSW. For now, I recommend following the instructions from there step by step from updating Quickbooks to the latest release down to editing the QBDSK.INI file.

     

    I also understand that you've already contacted our Support Team yet you're getting the same error message. I would suggest getting back to them so a representative can open the previous case you had and be able to help you troubleshoot this error securely following the solutions given from this link: Fix problems with Statement Writer.

     

    To contact support:

     

    1. Select QuickBooks Desktop Help from the Help menu.
    2. Click Contact Us.
    3. Enter the error code in the description box, then select Continue.
    4. Choose a way to connect with support.

    You can also read the topics from our help articles in case you need guides and related references while working with QuickBooks in the future.

     

    Leave a comment below if you have any other questions. I'm a post away to help. Take care always, @Ashleyk33!


    I spent two hours on the phone with Blue, or Beau, or whatever her name is, yesterday. We went through every single step that is detailed in those 9/10 steps. And this was after I had already done that myself according to those exact same steps from the referenced article the previous day. After 2 hours, I had to leave in order to make it to my next obligation. She said she would contact me today at 1:00 so we could try further steps. So I drove 58 miles back to my client’s location today, and she never called. It is now 3:30, I’m back home, and she STILL has not called. 

    What would be the point in calling Tech Support if we’re just going to repeat those 9/10 same steps all over again? Is there, or is there not, a fix to this problem? Should my client receive a refund for his purchase? He had been using QB Pro for years but upgraded to QB Accountant in order to be able to design his statements according to his needs. 

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