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Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

Forum|Forum|6 years ago
January 31, 2020
1 reply
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We recently did an upgrade from 17.0 to 20.0 and when we use statement writer we are getting some errors (see attached).

Error 1:

Microsoft Office Customization installer

Installing Office customization

There was an error during installation.

Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2017/FsdStatement.vsto did not succeed.

It looks like Statement writer is pointing to the 2017 folder and not the 2020 folder.

Error 2:

QuickBooks Statement Writer Warning

An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.

We have tried the following things and still not working:

We removed some 17.0 folders in c:\programs and c:\programdata\
We tried uninstalled Office 2016 and re-installed (ran CCleaner and rebooted)
Ran “vstor” which was in the 2020 statement writer folder to repair the Office Tools
Tried Single User Mode and Multi User Mode
Tried opening the file up directly from QuickBooks Statement Writer and we got error #2 above.

QuickBooks Enterprise Suite

Best answer by seguse

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

S

seguseAuthorAnswer

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

W

wpellis1

We can't get this to work (no updates involved). In QuickBooks Desktop statement writer, we can create a new Statement Writer .QSW file, save it, and close it, and that works fine, but when we turn around and try to open the same file that we just created it won't open with this error. We are using the default path, not a network path, QuickBooks Desktop Accountant's Edition 2018, and Excel 2016.

QuickBooks statement writer warning: An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.

JenoP

QuickBooks Team

Has anyone found a solution? If not, what program are you using to create your reports?

Thanks for joining us in this thread, Ipbaccounting.

We'd really want to have this sorted out so you can generate your customer statements. have you tried the steps provided in the earlier responses?

If not, let me share this article that provides troubleshooting steps that can resolve commons issues when using the QuickBooks Statement Writer: Fix problems with Statement Writer.

If you're still getting the same issue even after following all the options in the article, please reach out to out Technical Support Team. They'll take a closer look at this to determine what's causing the issue and sort this out for you.

Here's how to reach out to them:

Go to the Help menu, then select QuickBooks Desktop Help.
Click Contact Us.
Enter the error code in the description box, then select Continue.
Choose a way to connect with us:
- Post a question and get an answer from expert and other customers.
- Start messaging with a support expert.
- Get a callback from the next available expert.

Also, please take note that due to the ongoing pandemic, our support teams are only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

Let me know if you need anything else.

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