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S
seguse
January 31, 2020
Solved

Statement Writer Error Installing Office customization Downloading file FsdStatement.vsto did not succeed. Only ISW 2009 files can be imported

  • January 31, 2020
  • 1 reply
  • 0 views

We recently did an upgrade from 17.0 to 20.0 and when we use statement writer we are getting some errors (see attached).

 

Error 1:

Microsoft Office Customization installer

Installing Office customization

There was an error during installation.

Downloading file:///C:/Program Files (x86)/Intuit/Statement Writer 2017/FsdStatement.vsto did not succeed.

 

It looks like Statement writer is pointing to the 2017 folder and not the 2020 folder.

 

Error 2:

QuickBooks Statement Writer Warning

An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again.

 

We have tried the following things and still not working:

  • We removed some 17.0 folders in c:\programs and c:\programdata\
  • We tried uninstalled Office 2016 and re-installed (ran CCleaner and rebooted)
  • Ran “vstor” which was in the 2020 statement writer folder to repair the Office Tools
  • Tried Single User Mode and Multi User Mode
  • Tried opening the file up directly from QuickBooks Statement Writer and we got error #2 above.
Best answer by seguse

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

1 reply

S
seguseAuthorAnswer
January 31, 2020

After working with Live Chat (Beau H) they said those Statement Writer files were generated with 17.0 so 17.0 needs to stay installed but the end users could continue using 20.0 with no issues. We just deleted the 17.0 icon from the desktop and turned automatic updates off on the 17.0 version.

    W
    wpellis1
    February 26, 2020

    We can't get this to work (no updates involved). In QuickBooks Desktop statement writer, we can create a new Statement Writer .QSW file, save it, and close it, and that works fine, but when we turn around and try to open the same file that we just created it won't open with this error. We are using the default path, not a network path, QuickBooks Desktop Accountant's Edition 2018, and Excel 2016.

     

    QuickBooks statement writer warning: An unrecognized file was selected. Only ISW 2009 files can be imported. Please select an ISW 2009 file and try again. 

     

    I
    Ipbaccounting
    June 27, 2020

    Thank you for joining this thread, @DJH31.

     

    I appreciate you performing the steps provided above. Since you're done with the troubleshooting steps, I suggest contacting our support team. They have tools to do a remote session and will help you verify what causes the issue, to fix it for you. 

     

    Here's how to reach for support:

    1. Go to the Help tab.
    2. Click Contact Us.
    3. Type Statement Writer error in the description box.
    4. Select Continue.
    5. Choose between Call me back or Message us.

    To ensure that a representative will address your concern on time, please check our support hours. 

     

    Let me know how the call goes and leave a reply below. I'm always here to help. Stay safe and take care always!


    Has anyone found a solution?  If not, what program are you using to create your reports?

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