Cancel my account now!

Thanks for reaching out to the Community, @Sound Speeds.

If you're referring to your QuickBooks Online (QBO) subscription, please refer to these steps on how to cancel it:

1. In QBO, go to the Gear icon at the top right to get to the Account and Settings.
2. Click the Billing and subscription tab at the left pane.
3. In the QuickBooks section, tick Cancel subscription.
4. Select Continue to cancel, then Continue to cancel again.
5. Enter the reason for the cancellation.
6. Choose Submit and cancel subscription.
7. Hit Got it.

After that, you'll receive an email that confirms your account was successfully canceled.

To learn more about what will happen to your data after the cancellation, refer to this article: What happens to my QuickBooks Online data after I cancel?

Please know that I'm only a post away if you have any other concerns. I want to make sure everything is taken care of for you. Have a good one!

I need to cancel my quick books account and my desktop now please

I am going to stop payment on this account because I have tried over and over to cancel and cant get any help.

I can provide the steps on how to cancel your QuickBooks subscription, Cindybragg1977.

You need to log into your QuickBooks Online account and follow these steps to cancel the plan:

1. Sign in to QuickBooks Online as an admin user.
2. Select Settings ⚙ and then Account and settings.
3. Go to the Billing & Subscription tab.
4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
5. Follow the onscreen steps.
6. Once done, you'll receive an email confirmation the cancelation process.

If you use QuickBooks Online Payments, you need to cancel your Payments account separately. Follow the steps to close your Payments account.

For your Desktop subscription, here are the steps:

1. Log into your CAMPs account.
   If you’re unsure about your account.
2. Select the QuickBooks Desktop Account you want to modify.
   If you have more than one, your login profile will show you which one is currently selected.
3. In the Products & Services area, find your subscription or service, then select Details
4. Verify this is the product or service you no longer need, then select Cancel Service under the active
5. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
6. Confirm your cancelation by clicking Cancel Now.
7. You'll see a confirmation message as well as receive an email.  

If your subscription includes payroll, please follow these steps to cancel your payroll subscription.

If you’re within the 60-day money back guarantee period and your product was purchased directly from Intuit, you’ll automatically receive a refund for the full purchase price of your subscription.

If applicable, you'll receive your refund within two weeks. Please see QuickBooks Desktop cancelation policies for more information.

Keep me posted if there are other things you need by commenting below. I'll be around to provide the information that you need.

Can someone please cancel my account, i called earlier and was suppose to get a email and haven't received one.

Hi there, @nativeconoffice. I'm here to make sure your concern will be addressed properly without a moment's delay.

I encourage reaching out to our Support Team. This way, a representative can verify if your account was successfully canceled.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Know that QBO will hold on to your data up to one year. I'd suggest saving all of your QuickBooks Online (QBO) data by exporting the information. This way, it can be saved, stored, and transferred digitally if needed. You can also pick up where you left off if you decide to come back. To resubscribe, feel free to check out this article: How to reactivate QuickBooks Online. 

To give you more insights about canceling QuickBooks account, please visit these links:

• Cancel your QuickBooks Online subscription
• What happens to my QBO data after I cancel

Stay in touch with us if you have any other questions or concerns. The Community is just a post away. 

It would be nice if it worked that way.  I did what you described, then got charged again the following month.  I'm ten minutes into a phone call trying to get their fraudulent charge reversed.  The front line support person can't do it.  I'm waiting on a manager to review the case now while I wait.  Unfortunately, the folks who are potential customers may not see this feedback, but I thought it was worth sharing so folks who are having problems canceling know it's not them.   It's Intuit.  I'll give it a few more minutes on hold, then bail and just dispute this and all future charges from them with my credit card company.

I want all my Services cancelled 

thank you 

It's sad to know that you're canceling your Intuit account, but I'm here to make the process easy for you, Ldavi36.

If you're trying to cancel your QuickBooks Online (QBO) subscription, we can do it from the Billing & Subscription page. From the cancellation date, your company data will be available in read-only access for one year. You can also export your reports to Excel or print them for your future use. Here's how to cancel your QBO subscription:

1. Go to the Gear icon on the top menu.
2. Choose Account and Settings.
3. Click on Billing and subscription at the left pane.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Tick the Continue to cancel option, then tap the Continue to cancel button (if it shows on your screen).
6. Follow the next steps.
7. Press Submit and cancel subscription.
8. Hit Got it.

Once completed, you'll receive an email notification that confirms the cancellation process. For more details about this one, check out the Cancel your QuickBooks Online subscription or trial article. If you need to cancel your QuickBooks Payments subscription, just do it from the Merchant Service Center. Here's how:

1. Sign in to the Merchant Service Center as an admin user.
2. Tap the Account tab and then Account Profile.
3. Choose Close Account. If you don't see this option, make sure you're signed in as the account admin. If you still have problems, reach out to our support team.
4. In the Reason for closing dropdown, select a reason,  and add any comments you'd like to share.
5. When you're ready, press Submit.

Once we process your request, you'll get an email within one business day that confirms your QuickBooks Payments account is closed. See the Cancel your QuickBooks Payments subscription article for more details. Here's an article that will help you learn to resubscribe should you need to come back with us: How to reactivate QuickBooks Online.

If you need to cancel other Intuit services, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Feel free to visit our Account management page for more insights about managing your Intuit account. 

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always.

Cancel my account please!!! Quickbooks help!!! You make this so difficult!

I'm sorry to hear that you're canceling your Intuit account, but I'm here to help you, @Cathybaker1661.

If you are referring to your QuickBooks Online subscription, we can cancel it from the Billing & Subscription page.

Here's how:

1. Go to the Gear icon and choose Account and Settings.
2. Select Billing and subscription.

3. In the QuickBooks section, tap Cancel subscription.
4. Select Continue to cancel, then Continue to cancel again.
5. Enter the reason for the cancellation.
6. Choose Submit and cancel subscription.

After that, you will receive an email that confirms your account was successfully canceled.

You can refer to this link to know what happens to your data after canceling the subscription.

Another way to cancel your account is by reaching out to QuickBooks Care Support. They can help you cancel the subscription for you.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Please check this link for more details on support hours and types.

If you need more help with canceling subscription, you can always engage with Community. It is our pleasure to assist you.

The "Accounts and setting" selection does not exist.

Greetings, @Soloco. 

Thanks for joining in on this thread. I can show you where the Accounts and Settings option is in your QuickBooks Online account. 

After clicking the Gear (Settings) icon in the top right-hand corner, you'll find the Account and settings option under the "Your Company" column. Here's a visual to help you out: 

If you're still unable to see this, please provide me with screenshots so that I can determine the best solution for your business. If you can see the option, go back and follow the rest of the steps my colleague provided or use this guide: Cancel your QuickBooks Online subscription or trial.

I hope this helps! Keep us updated on how it goes. Have a great day!