Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I just updated from QB Mac 2012 to 2015 (version V16.0.3 R4 Build 1460) and I have two users I need to delete. I open preferences and “users and passwords” and then select the user I want to delete. I’m SUPPOSED to be able to click on the minus sign to remove them but it is grayed out. I’ve restarted my computer, tried added a password to the Admin account and the user accounts, then tried deleting the passwords, restarted again, etc. and nothing works! Any help would be greatly appreciated!
Solved! Go to Solution.
You can't delete users that have created transactions. What you can do is change their user names to "Inactive 1", "Inactive 2", etc. And then change their password to something that can't be guessed.
You can't delete users that have created transactions. What you can do is change their user names to "Inactive 1", "Inactive 2", etc. And then change their password to something that can't be guessed.
You are logged in as an admin user?
I don’t want to pay for past employees that no longer use the app. How can I do that?
Hello there, Barbro.
What app are you referring to so I can walk you through the detailed steps on how to remove or inactivate your employees.
If you're referring to QuickBooks Desktop, you can inactivate your employees that no longer work for the company. However, you can't them if they have pending transactions or a balance. Inactivating them will not show up on your reports and every time you run payroll.
Here's how:
If you're not paying the employee, for the time being, you can unselect them in the Enter Payroll Information window when you run payroll.
If you're using QuickBooks Online, you can follow the steps in these articles on how to manage your employees:
Any additional information about the app you're using is much appreciated. Feel free to post your reply below if you need more help. You take care and have a great day!
how do I delete a user in QBO? the user screen is clogged up with a bunch of users which we don't need anymore. The links above don't help resolve that.
Thanks for reaching out to us here in the Community, @sancrisme.
You unable delete users that have created transactions. What you can do is change it into inactive instead. Then change their password to something that can't be guessed.
If you're referring to QuickBooks Desktop, you can inactivate your employees that no longer work for the company.
Here's how:
If you're not paying the employee, for the time being, you can unselect them in the Enter Payroll Information window when you run payroll.
If you're using QuickBooks Online, you can follow the steps:
Keep in mind, deleting a user is permanent. But you can still view their history in the audit log.
For your reference, you may check out these articles for more information:
If you have any other questions or concerns, feel free to post below. Thank you for your time and have a nice day.
Is this feature available? I have Quickbooks POS desktop 19.0 and would like to hide users from the login screen. They are all in the security group I have named "terminated" and have no rights. But it's cluttering up the login dropdown list. I've searched and can't find the answer anywhere. Thanks!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here