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Active Member

Locked out of Quickbooks

I updated my IMac last week to High Sierra 10.13.2   Now I have been blocked or locked out of using my Quickbooks.  I have 2012 Version and hadn't updated in awhile.  Can I just get new Program installed and It will convert?

Solved
Best answer 02-06-2018

Accepted Solutions
Content Leader

Re: Locked out of Quickbooks

Hey @Integrity2007,

 

If you are trying to reset your password and regain access, you can try the Automated Password Reset Tool for QuickBooks Desktop to reset your Admin password. If that still doesn't work, let me know. 

26 Comments
Content Leader

Re: Locked out of Quickbooks

Hey @Felissa

 

I'm not a Mac user, unfortunately, but there are a few threads about Sierra compatibility on the QuickBooks Learn and Support page. Most of the resources I found refer to versions 2014 and newer. 

 

@MorganB, do you know who @Felissa can reach out to if they need to convert to a newer QB Desk version? 

QuickBooks Team

Re: Locked out of Quickbooks

Hi there Felissa,

 

I appreciate you reaching out to us here in the Community. I'm happy to lend a hand.

 

JamesOng and alex247 have got it right. Upgrading your account to QuickBooks Mac 2016 would take care of the lockout issue.

 

If you're still running into this problem after you update, you may want to speak with an agent who specializes in Desktop support for Mac. Agents have the necessary tools to fix exactly what is causing the lockout. The number to reach support is 1-877-797-5806. The most recent contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

 

You'll be back to business in no time. Keep up the great work and let me know if I can help with anything else.

Experienced Member

Re: Locked out of Quickbooks

Have 2015 Pro, have started upgrade to online, BUT QB have locked me out...NO ACESS to my buisiness info (5 plus years) unless I pay $500 upgrade. literally hold ny buisness HOSTAGE for ransom, support team second party hung up after they couldn't sell me!!! QB are turning out to extortionists...I paid for desk top software..now they are holding access for RANSOM $$$ 

Content Leader

Re: Locked out of Quickbooks

Hello @Integrity2007,

 

Can you provide some more information so we can get you connected with the right people? Who did you contact to do the transfer? Thanks!

Experienced Member

Re: Locked out of Quickbooks

Yes have used QB for 7 or 8 years, had begun the move to online...while uising 2015 desk Pro, while working on estimate, i get kick off...ok no worries try t o sign back in...wrng password...ok hit forgot password...normally it would got to 'secret question" but must have tried to many times...ok..go to info page...license #...says incorrect info??? call support number...they entire pupose is to sell...informed UNLESS I PAY $499.00 I can not get access to even view my account!!! software is on my desktop...paid for...but QB seems to be holding my client info hostage unless I pay $499.00 this came with no emails or wanrings...I have been getting msg "what new with QB' and then this. $499.00 to trasfer account  from one QB account to another QB account...same company...now thats GANGSTER! 

Experienced Member

Re: Locked out of Quickbooks

Then after "support sales team" could not "close" they literaaly gave me another # and hung up! and they are representing QB? 

Experienced Member

Re: Locked out of Quickbooks

Thats all I wanted to do is to view/access account with password reset!!!

Content Leader

Re: Locked out of Quickbooks

Hey @Integrity2007,

 

If you are trying to reset your password and regain access, you can try the Automated Password Reset Tool for QuickBooks Desktop to reset your Admin password. If that still doesn't work, let me know. 

Established Community Backer ***

Re: Locked out of Quickbooks

@Integrity2007 do not pay that fee! The "support team second party" is most likely spam. I have never heard of Intuit charging for this. Be careful there are alot of scammers like that now. If you are trying to switch to Online and are having issues, call the support line 800-926-3667. 

Please know, if you call a number for Intuit and do not get a recording first, it isn't Intuit. I know from experience. 

Hope this helps! 

Active Member

Re: Locked out of Quickbooks

Hi:

 

I've been using Desktop QuickBooks Pro 2010 for...about 8  years with great results. THEN, forgot my password and am locked out. The program "reset administrator password" doesn't work, and the online "automated password reset" doesn't work either. I called TS, they said this is an obsolete version and is not supported.

 

Can anyone help me out?

 

Thanks.

............................

Update.....

 

Never mind. I disconnected my network adapter from the internet, the local password reset worked and I'm back in. Apparently it tries to connect to QB online data?

 

Don't care, it works....

Content Leader

Re: Locked out of Quickbooks

@4bfox, glad your crafty self-triage did the trick :). 

Community Explorer **

Re: Locked out of Quickbooks

Critical Internet Explorer update needed

To provide greater security and stability, all connections used by Quick Books Desktop to access Intuit services will need to meet certain system requirements after May 31, 2018. Make sure your Internet Explorer uses TLS 1.2 to keep features like Payroll, Online Banking, and Payments working.

To learn more about this, see Operating System, Internet Explorer and .Net framework requirements for Quick Books Desktop 2016 and....

 

This link won't help me. I have a QB Pro 2014.  I knew it wouldn't be supported after June 2018 but I failed to remove the password protection before then.  Sept. 24 '18 I had a pop up to update my password -- since it had been over 90 days since I last updated it ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''(standard stuff) Not thinking this through ahead of time I changed my password, but it wasn't changed. Forgot what the old one was (I erased it and wrote the new one over the area). Now I am completely locked out.  This is just a "virtual file cabinet" for me for over 1,000 clients past records. Please help me get back in and then I can take the password protection off for future needs. I do not need to upgrade.

 

QuickBooks Team

Re: Locked out of Quickbooks

Hello, SLM13.

It's nice to have you in the Community today. I'm here to ensure that you'll be able to open your QuickBooks and access your company file.

Your QuickBooks Desktop 2014 will still be useful. However, when resetting your password you’ll need to be aligned with the system requirements that can be found in this link: https://community.intuit.com/articles/1638545.

This is to ensure that the tools are compatible with the file that you're currently working on.

To know more about this process, please refer to this link: https://community.intuit.com/articles/1501540.

 I'd also suggest reaching out to our Customer Care Team so they can discuss this matter further with you and help you through the process.

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. In the Contact Us page, click the issue or topic.
  4. Click the Green Phone button to see the support number.

Feel free to reach back out to us if you have further questions. Wishing you and your business continued success.

Active Member

Re: Locked out of Quickbooks

I am having the same problem.  Been in Business for 20 years.  After an update i have been locked out of  my Business Account, They want me to purchase a newer version.  I have not is there anyway to extract my Customer data.  I am desperate as i cannot pay my bills without invoicing my custmers and the information is in Quickbooks.

Community Explorer **

Re: Locked out of Quickbooks

This does not help me.  "....QuickBooks Desktop to access Intuit services will need to meet certain system requirements after May 31, 2018. "

My QB Pro 2014 --- 2014 is not supported.  BUT when the system asked to change the password after the standard 90 days it didn't take the new password and I had already erased the old password. The Reset QB Admin Password process won't work either. I get the error: "Unable to validate licence information. Please contact technical support."    TS says they can't help.

SOMEONE must know how to by pass the old QB Pro password system?!!! HELP

Community Explorer **

Re: Locked out of Quickbooks

Anyone ---- ??   I really need to get into this QB.

Content Leader

Re: Locked out of Quickbooks

Hey @SLM13

 

Sorry for the late response. Have you tried the Automated Password Reset Tool yet? I'd recommend reading the full recovery article, you should be able to recover the password by following these trouble-shooting steps. 

Active Member

Re: Locked out of Quickbooks

How did you disconnect your internet adapter?

Established Member

Re: Locked out of Quickbooks

I thought I was the only one still using 2010! I'm using 2010 premier version.. no idea how I'm going to get back in but my business is literally paralyzed until I do. Keep trying all possible passwords but no luck. Any suggestions?

 

 

QuickBooks Team

Re: Locked out of Quickbooks

Hey there, @WB301.

 

Thanks for joining us here in the Community and for providing a screenshot of the error you're getting. I'm here to help make sure that you can access your QuickBooks Desktop (QBDT) company file.

 

You can use the Automated Password Reset Tool provided by @JamesOng above. This tool is used to reset your QuickBooks Admin password in any version of QuickBooks for Windows. Here's how:

 

1. Download Automated password tool for QuickBooks Desktop.
2. Choose your QBDT version.
3. Enter your QuickBooks license number and business info, then Next.
4. Accept the license agreement. The Automated password reset tool will be downloaded automatically (if automatic download didn't work, select download now).
5. Run the Automated password reset tool, then enter the token number received via email.
6. Select the same QBDT version on the QuickBooks Desktop Products drop-down.
7. Click Browse for Company File, then choose the company file that you want to reset the password for.
8. Enter your New Password, then Confirm New Password.
9. Select Reset Password to complete the process.

 

Once done, you should be able to open your QBDT company file. For your reference, you may check out this article for further guidance: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

That should do it! Please let me know how it goes by leaving a comment down below. I'd be glad to answer if you have any additional concerns. Take care and enjoy the rest of the day.

Established Member

Re: Locked out of Quickbooks

@FritzF

 

God bless you.  I was able to regain access through the reset tool.  It took me a few tries as my QB2010 license and info kept getting a response that my information did not match.  I had purchased QB2015 which I only used briefly as I much prefer the QB2010 simplistic format.  I used the QB2015 product license to gain access to the reset tool download and then was able to select my QB2010 for the password reset.  I am beyond relieved.  Many thanks again!

Highlighted
QuickBooks Team

Re: Locked out of Quickbooks

You're always welcome, @WB301.

 

I'm glad to know that the Automated Password Reset Tool helped you regain your access to your QuickBooks company file.

 

Feel free to post again here in the Community should you have any concerns. Wishing you and your business continued success!

Active Member

Re: Locked out of Quickbooks

I have Quickbooks Pro 2010.  Last accessed on November 22, 2018 with no problems.  I tried to open it a couple days ago and asks for my password, which I entered.  DID NOT WORK so I tried the challenge question,  Still DID NOT Work.  Went on Live Chat and after given them remote access to my computer, and 2 hours and 45 minutes later I was told they needed to send me to the next level of support, but they don't support my version.  IF I were to upgrade they MAY be able to open my files but don't know for sure.  PLEASE HELP as I have over 10 years of files I now can't access and need to do year end bookwork with Accountant.  HELP! HELP! HELP!   thank you

QuickBooks Team

Re: Locked out of Quickbooks

Thanks for joining this thread, @Rain 2.

 

I appreciate the steps you've done to get this working. I'm here to help make sure that you regain access to your QuickBooks company file.

 

This also happened to one of our QuickBooks users @WB301, and the Automated Password Reset Tool helped him/her regain access to their company file. You may also use this tool to reset your QuickBooks Admin password. 

 

Here's how:

 

1. Download Automated password tool for QuickBooks Desktop.
2. Choose your QuickBooks version.
3. Enter your QuickBooks license number and business info, then Next.
4. Accept the license agreement. The Automated password reset tool will be downloaded automatically (if automatic download didn't work, select download now).
5. Run the Automated password reset tool, then enter the token number received via email.
6. Select the same QBDT version on the QuickBooks Desktop Products drop-down.
7. Click Browse for Company File, then choose the company file that you want to reset the password.
8. Enter your New Password, then Confirm New Password.
9. Select Reset Password to complete the process.

 

You can also visit this helpful article for more information about the tool: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

Give this a try and please let me know how those steps work out. I want to make sure this is fix. Take care always!