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Miiiki
Level 2

PayPal won't reconnect.

Chart of Account >PayPal Bank > Reconnect (Under Action) > Connect to PayPal > Let's do it > Give Permission 

 

After I enter my PayPal credential (of course correct one.  I can log in PayPal by using the credential), it won't connect.  the message is like below.

paypal error.JPG

I DID sign out from QBO, reboot my laptop. 

I DID use incognito mode on Chrome.   

What is the solution? 

Solved
Best answer January 10, 2021

Best Answers
Miiiki
Level 2

PayPal won't reconnect.

Well, I thought about the solution for a couple of days and I actually found the solution myself. 

It is not QBO side settings. 

 

You have to remove the history of "Permissions you've given" under Account > Security on PayPal.

After that, back to QBO and proceeded "Connect to PayPal".  It worked. 

View solution in original post

16 Comments 16
MaryAnn_E
QuickBooks Team

PayPal won't reconnect.

Hi there, @Miiiki.

 

I'm here to lend a helping hand in syncing your PayPal account into QuickBooks Online.

 

At this time, we haven't received similar issues reported. There are three ways to connect with PayPal to your QuickBooks Online. If Bank feeds don't work for you, you can try to sync with the PayPal app with your QuickBooks Online account. You can get this app at apps.intuit.com, or via the Apps tab in your QuickBooks Online.

 

Here's how:

  1. Login to your QuickBooks Online account
  2. Select Apps from the left menu.
  3. Select Find Apps, then enter Paypal into the search bar.
  4. From the choices, choose Sync with PayPal.
  5. Select Get App Now in the upper right.
  6. Choose the appropriate answer to the question, then select Next.
  7. Select Connect to Paypal, then choose Let's do it.
  8. Follow the remaining steps to connect and set up the app settings to your choice.

For more details, check out this article: https://quickbooks.intuit.com/community/Apps/Sync-with-PayPal-First-time-setup/m-p/186330#M23. Also, you may find this article helpful: Differences between Sync with PayPal app, PayPal Bank Feeds, and the all-new Connect to PayPal app.

 

You'll be back to business in no time. Keep me posted if there's anything else you need. Take care.

Miiiki
Level 2

PayPal won't reconnect.

As I mentioned above, I used "Connect to PayPal" then "Let's do it". But it didn't work. 

* I wrote "Chart of Account >PayPal Bank > Reconnect (Under Action) > Connect to PayPal > Let's do it > Give Permission" in my original post. 

 

I connected PayPal and QBO once but for several different reasons I had to disconnect.  Then I wanted to reconnect. So I went to Chart of Account page > PayPal Bank > Choose "Connect Account" (Under Action) > Connect to PayPal.  It didn't work. 

If PayPal bank got disconnected once, it cannot be re-connected anymore?

 

And also I read somewhere to say "if the PayPal was connected to other account, it would't connect. "

Is it true?    

AlcaeusF
Moderator

PayPal won't reconnect.

Hi @Miiiki,

 

Thank you for posting here in the Community. I'm here to help you connect to PayPal in QuickBooks Online.

 

As long as your PayPal is no longer connected to a different account, you should be able to connect it again. Please make sure to use a master or company admin access in QuickBooks when performing the process.

 

Lastly, the credentials you enter must be for a PayPal admin user. Using the login information of an authorized user only will not allow you to connect to the account.

 

If the problem persists, I'd suggest using the Get a callback or Start a chat feature from the Help menu. This way, they can securely access your account and resolve your issues timely.

 

Here's how:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send message

For additional reference, I've attached a link you can use to view the frequently asked questions about Connect to PayPal: Connect to PayPal FAQ.

 

Fill me in if you have additional questions about connecting the account in QBO. I'm always here to help. Take care always.

Miiiki
Level 2

PayPal won't reconnect.

Well, I thought about the solution for a couple of days and I actually found the solution myself. 

It is not QBO side settings. 

 

You have to remove the history of "Permissions you've given" under Account > Security on PayPal.

After that, back to QBO and proceeded "Connect to PayPal".  It worked. 

PHembroiders
Level 1

PayPal won't reconnect.

I am having the exact same issue but I cannot find where to remove the history in my PayPal account.  I have looking under "Account Settings" but to no avail.

 

Any information you can share?

 

Thank you and God Bless,

Priscilla

PHembroiders
Level 1

PayPal won't reconnect.

I apologize if I am sending this message again.

 

I am having the same issue with PayPal not reconnecting to QuickBooks Online.

 

I logged into my PayPal account to follow the steps you outlined but I cannot find "Permissions you've given" anywhere.  Do you have any advice?

 

Thank you in advance.

 

God Bless,

Priscilla

ReyJohn_D
Moderator

PayPal won't reconnect.

Thanks for the details, Priscilla!

 

I can share a couple of ideas on how to reconnect your PayPal account in QuickBooks.

 

First, please ensure to use Admin credentials when logging in to your PayPal account. This way, you'll have access to all its settings. 

 

Also, the steps suggested by Miiiki should help you delete your account's history. Since this isn't in your case, I recommend contacting PayPal support for further help. This way, they can review your account in a secure space and help you view those settings.

 

Once done, you can now reconnect your account as you normally do. Lastly, you can review the Connect to PayPal link for more account management tips.

 

Feel at ease to add your reply in the comment section. I'm still around to help you. Have a fantastic day!

JenCorse
Level 1

PayPal won't reconnect.

OMG you are a saint!!!  I have been trying for days and this worked.  Thank you so much :) 

Anonymous
Not applicable

PayPal won't reconnect.

I'm having this issue with two quickbooks companies and cannot get it resolved!   I have gone into paypal under Manage API and removed Intuit - but QBO still won't connect.   @JenCorse  do you remember what steps did you take?  

Jovychris_A
QuickBooks Team

PayPal won't reconnect.

Thanks for joining the thread about PayPal and QuickBooks Online (QBO) connection, @Anonymous.

 

I know this could take a bit of your time and can get you disappointed with the connection between PayPal and QBO. Rest assured, I'm here to help you out by syncing the two systems.

 

Also, I appreciate trying to fix the connection by following Miiiki's steps. Usually, following these steps will help refresh the access and connection in PayPal login with QBO:

 

  1. In PayPal, go to Menu (Hamburger icon) and then select Account and Settings.
  2. Under Account and Security, choose Account access.
  3. Select Change in the Login with PayPal section.
  4. Hit Delete Intuit QuickBooks Connect to PayPal.

 

In addition to that, you can disconnect the PayPal account temporarily in QuickBooks so you can reconnect and fully manage the connection permission. Before proceeding to this step, ensure to take note of your oldest and latest transactions in QBO. This way, you'll know which entries are being duplicated after the reconnection process.

 

Here's how to disconnect PayPal in QBO:

  1. Go to the Transactions/Banking menu and then select Banking.
  2. Select the PayPal tile, then click the Pencil icon.
    1.PNG
  3. Hit Edit Settings/Edit account info.
    2.PNG
  4. Select Disconnect PayPal/ check the Disconnect this account on save box.
  5. Choose the reason you're disconnecting, then hit Submit/Save and Close.
    3.PNG

 

Once done, you can reconnect your PayPal account and expect duplicate entries, but no worries, you can exclude those transactions. You can run QBO in an incognito or private browser to ensure no cache data can interrupt the connection.

 

Here's how to restore PayPal account connection in QuickBooks:

 

  1. Click the Gear on the top right and then select Chart of accounts.
  2. Find the PayPal account, then click the Triangle button from the Action column.
  3. Select Connect bank.
    4.PNG
  4. Choose the PayPal/Connect to PayPal (you can also enter PayPal login URL).
  5. Click Let's do it and then select Give permission.
  6. Enter your PayPal login credentials.
  7. Follow the on-screen instructions to connect.

 

That's it. If the hurdle persists, I suggest contacting our Care Support team to investigate and report the issue. They have tools to pull up your account in a private session.

 

You can update me here on how it goes. In that manner, the QuickBooks Team including me and other Community members can assist you further with the PayPal and QBO connectivity. Stay safe and well!

Anonymous
Not applicable

PayPal won't reconnect.

Thank you for the detailed steps to be able to reconnect.   I have done all of this (I removed Quickbooks from Login with Paypal before), retested and still cannot connect.   My QBO gets stuck at the "Grant Permissions" steps when reconnect.  I don't receive an error, it goes to the wheel of death.   Any other suggestions?  I have opened a case with paypal and QBO, and both say it looks like it should work.

Candice C
QuickBooks Team

PayPal won't reconnect.

Good morning, @Anonymous. 

 

Thanks for reaching out and letting us know the situation. 

 

In your situation, I recommend contact our Customer Support Team again to see if there's an update on your case or if there's some more troubleshooting you can do with them. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question/problem. 
  4. Tap Get a callback after scrolling down. 

 

It's that easy. 

 

Don't forget to keep us updated on this matter. It's my priority that this gets back up and running as soon as possible. Have a wonderful day! 

RockWally
Level 1

PayPal won't reconnect.

There is no Sync with PayPal app showing.

JasroV
QuickBooks Team

PayPal won't reconnect.

Nice to have you joined this thread, Wally.

 

Let me share some insights about the Sync with PayPal app. 

 

Recently, QuickBooks released an update where Sync with PayPal is replaced by Connect to PayPal. This is because Connect to PayPal up is a more robust app that brings your transactions into QuickBooks with new features.

 

If you are an existing Sync with PayPal user, you can visit our QuickBooks Apps store and search for Sync with Paypal from there. Then, link the app from there. Once done, simply go to the Apps menu in your QuickBooks Online (QBO) account, and search for Connect with PayPal. Click Get app now, and your existing app will be updated. 

 

You can also check the Frequently asked questions section in this link for more details: QuickBooks & PayPal. Better together.

 

Once everything is in place, you might want to check out these links for reference. These can guide you in managing your transactions and accounts: 

 

 

I'm all ears if you have any additional questions about connecting your PayPal app to QBO. It's always my pleasure to help you. Wishing you and your business continued success!

KRaccounting
Level 1

PayPal won't reconnect.

The 'Sync with PayPal' app isn't available.  What do I do?

 

JessT
QuickBooks Team

PayPal won't reconnect.

Hi KRaccounting,

 

Thank you for joining in on the thread. The Sync with PayPal was replaced by the Connect to PayPal app, where you can link your PayPal account by integrating the app to QBO.

 

  1. Go to Apps.
  2. Search for Connect to PayPal.
  3. Click Get app now and follow the onscreen instructions.

 

Please check out these articles for your reference:

 

 

Let me know if you need more help. Have a good one!

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