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Miiiki
Level 2

PayPal won't reconnect.

Chart of Account >PayPal Bank > Reconnect (Under Action) > Connect to PayPal > Let's do it > Give Permission 

 

After I enter my PayPal credential (of course correct one.  I can log in PayPal by using the credential), it won't connect.  the message is like below.

paypal error.JPG

I DID sign out from QBO, reboot my laptop. 

I DID use incognito mode on Chrome.   

What is the solution? 

Solved
Best answer January 10, 2021

Best Answers
Miiiki
Level 2

PayPal won't reconnect.

Well, I thought about the solution for a couple of days and I actually found the solution myself. 

It is not QBO side settings. 

 

You have to remove the history of "Permissions you've given" under Account > Security on PayPal.

After that, back to QBO and proceeded "Connect to PayPal".  It worked. 

View solution in original post

8 Comments
MaryAnn_E
QuickBooks Team

PayPal won't reconnect.

Hi there, @Miiiki.

 

I'm here to lend a helping hand in syncing your PayPal account into QuickBooks Online.

 

At this time, we haven't received similar issues reported. There are three ways to connect with PayPal to your QuickBooks Online. If Bank feeds don't work for you, you can try to sync with the PayPal app with your QuickBooks Online account. You can get this app at apps.intuit.com, or via the Apps tab in your QuickBooks Online.

 

Here's how:

  1. Login to your QuickBooks Online account
  2. Select Apps from the left menu.
  3. Select Find Apps, then enter Paypal into the search bar.
  4. From the choices, choose Sync with PayPal.
  5. Select Get App Now in the upper right.
  6. Choose the appropriate answer to the question, then select Next.
  7. Select Connect to Paypal, then choose Let's do it.
  8. Follow the remaining steps to connect and set up the app settings to your choice.

For more details, check out this article: https://quickbooks.intuit.com/community/Apps/Sync-with-PayPal-First-time-setup/m-p/186330#M23. Also, you may find this article helpful: Differences between Sync with PayPal app, PayPal Bank Feeds, and the all-new Connect to PayPal app.

 

You'll be back to business in no time. Keep me posted if there's anything else you need. Take care.

Miiiki
Level 2

PayPal won't reconnect.

As I mentioned above, I used "Connect to PayPal" then "Let's do it". But it didn't work. 

* I wrote "Chart of Account >PayPal Bank > Reconnect (Under Action) > Connect to PayPal > Let's do it > Give Permission" in my original post. 

 

I connected PayPal and QBO once but for several different reasons I had to disconnect.  Then I wanted to reconnect. So I went to Chart of Account page > PayPal Bank > Choose "Connect Account" (Under Action) > Connect to PayPal.  It didn't work. 

If PayPal bank got disconnected once, it cannot be re-connected anymore?

 

And also I read somewhere to say "if the PayPal was connected to other account, it would't connect. "

Is it true?    

AlcaeusF
Moderator

PayPal won't reconnect.

Hi @Miiiki,

 

Thank you for posting here in the Community. I'm here to help you connect to PayPal in QuickBooks Online.

 

As long as your PayPal is no longer connected to a different account, you should be able to connect it again. Please make sure to use a master or company admin access in QuickBooks when performing the process.

 

Lastly, the credentials you enter must be for a PayPal admin user. Using the login information of an authorized user only will not allow you to connect to the account.

 

If the problem persists, I'd suggest using the Get a callback or Start a chat feature from the Help menu. This way, they can securely access your account and resolve your issues timely.

 

Here's how:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send message

For additional reference, I've attached a link you can use to view the frequently asked questions about Connect to PayPal: Connect to PayPal FAQ.

 

Fill me in if you have additional questions about connecting the account in QBO. I'm always here to help. Take care always.

Miiiki
Level 2

PayPal won't reconnect.

Well, I thought about the solution for a couple of days and I actually found the solution myself. 

It is not QBO side settings. 

 

You have to remove the history of "Permissions you've given" under Account > Security on PayPal.

After that, back to QBO and proceeded "Connect to PayPal".  It worked. 

View solution in original post

PHembroiders
Level 1

PayPal won't reconnect.

I am having the exact same issue but I cannot find where to remove the history in my PayPal account.  I have looking under "Account Settings" but to no avail.

 

Any information you can share?

 

Thank you and God Bless,

Priscilla

PHembroiders
Level 1

PayPal won't reconnect.

I apologize if I am sending this message again.

 

I am having the same issue with PayPal not reconnecting to QuickBooks Online.

 

I logged into my PayPal account to follow the steps you outlined but I cannot find "Permissions you've given" anywhere.  Do you have any advice?

 

Thank you in advance.

 

God Bless,

Priscilla

ReyJohn_D
Moderator

PayPal won't reconnect.

Thanks for the details, Priscilla!

 

I can share a couple of ideas on how to reconnect your PayPal account in QuickBooks.

 

First, please ensure to use Admin credentials when logging in to your PayPal account. This way, you'll have access to all its settings. 

 

Also, the steps suggested by Miiiki should help you delete your account's history. Since this isn't in your case, I recommend contacting PayPal support for further help. This way, they can review your account in a secure space and help you view those settings.

 

Once done, you can now reconnect your account as you normally do. Lastly, you can review the Connect to PayPal link for more account management tips.

 

Feel at ease to add your reply in the comment section. I'm still around to help you. Have a fantastic day!

JenCorse
Level 1

PayPal won't reconnect.

OMG you are a saint!!!  I have been trying for days and this worked.  Thank you so much :) 

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