Direct connect wells fargo not working

After upgrading from QB 2017 to QB 2018 I immediately had an issue with the Bank Feed from Wells Fargo.  I called Wells Fargo Online Services and they walked me through some sort of verification process.  I was immediately up and running.  They had me go to the website www.wellsfargo.com/fmssetup and then sign in and type in verification code and that did the trick.

Success!   Even with Quicken 2016.  I had been having problems since July 2018.

I "reset" my online account within Quicken 2016 and it prompted me for the security code.  However, after entering it....NOTHING.  The trick to all of this is to use the website link to enter your security code.  Only then do you have 10minutes to perform the "reset" within Quicken.  And just like that its working.  Thanks so much for posting this!

I am having same problem. I always used the download and utilities import but my checking account doesn't show. I deactivated account, got code and reactivated. Program still doesn't find and when it has my try to login again it gives me same error and back to fmssetup, it is a total circle. Trying to use qbo it still cant find account and brings me back to WF login and fssetup

I am having same problem. I always used the download and utilities import but my checking account doesn't show. I deactivated account, got code and reactivated. Program still doesn't find and when it has my try to login again it gives me same error and back to fmssetup, it is a total circle. Trying to use qbo it still cant find account and brings me back to WF login and fssetup

The steps you tried are the main solutions to fix the error, artamous.

Since you're still getting the same issue, I'd suggest giving us a call. We can perform thorough investigation as to why your checking account doesn't show when using Direct Connect.

Here's how to get our contact number:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop, and then choose your version.
3. Click the Solving Issues & Error Messages topic.
4. Click the Common Errors sub-topic.
5. Scroll down and click the Get Phone Number button.

I'll be around if you need more help. Thanks for dropping by.

I'm having the same issue with being able to import statements and I have Nov, Dec and Jan which I don't want to manually input like I did for Jul, Aug, Sep and Oct. Too much! Help please.

Hello k_jones71,

I'm here to take care of you. Let me help you download the bank transactions into QuickBooks Desktop.

Since you're having issues when downloading the bank feeds, you can create a test account and set this up for online banking.

If you can download the transaction using the test account, let's go ahead and merge it to your original account.

Here's how:

1. Click Lists at the top menu bar, and select Chart of Accounts.
2. Right click anywhere, and select New.
3. Select Bank, and click Continue.
4. Enter the correct bank's name in the Account Name field.
5. Click Save and Close.
6. Right click the old account, and rename it to the correct bank's name.
7. Click Save and Close.
8. Click Yes when you get the prompt to merge the accounts.

For more troubleshooting steps, feel free to check out this article: Bank Feed Errors In QuickBooks Desktop.

I'd appreciate if you can update me on how it goes. I'll be here if there's anything else you need. Have a great week.

I have been having trouble for months on two of my Wells Fargo accounts.

Thanks for bringing this Wells Fargo issue to my attention, thesprucekitchen,

I want to make sure you're able to use the product to its full capacity.

To start with, I'd suggest following the steps provided by my colleague PreciousB. 

However, if the issue persists, I’d recommend reaching out to our Technical Support team. They have the tools to further check the error via remote access securely.

To contact us, here’s what you'll need to do:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Choose your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Should you need additional assistance while managing your bank transactions, please do not hesitate to leave a comment below. Have a great day!

You need to go to Wells Fargo FMS Setup. If you google "Wells Fargo FMS Setup", the first search result will be:

https://connect.secure.wellsfargo.com/auth/login/present?loginMode=jukePassword&serviceType=fms

You will need to enter your user name as password and then hit "Sign On". It will then ask to send a 6 digit code to your mobile (or other) device which you will need to enter in the box provided. Once you do this, it shows a message that you have 10 minutes to complete the bank feeds setup within the Quickbooks program.

This totally saved me today. Thank you!!

This totally saved me today. Thank you!

We had the same problem, but with Wells Fargo tech support we found that Wells Fargo thinks we are using an old browser (didn't say which one; our browser is supported and up to date).  We checked to see that our Quickbooks was up to date (R13P) - it was. 

Then we decided to DeActivate the Bank Feed, restart Quickbooks, then Setup New Bank Feeds. 

Wells Fargo will ask for your UserID and PIN/Password (what they really mean is your Password, the same one you log in normally on a web browser into Wells Fargo).  We were able to perform a Direct Connect successfully at that point.  There are about 10 items that could affect connectivity (internet loss, old browser, different default browser, etc.) but re-setting up the Direct Connect from scratch worked for us.  Windows 8.1

Today is 06/26/23 and it is still not fixed, but "there is a ticket in" to have it fixed.  If this part of the software is not functional why are they selling it as one?

As of 06/26/2023, the same issue is occurring again!

So tired of Wells Fargo's  technical issues. The problem is when you call they don't seem to be aware that Direct Connect not working. First I had to create a ticket reporting error code OLSU 1310 which is about the connection to Bank feeds, but since 06/03/2023, they have only fixed part of the issue. When trying to send payment online through QBooks  the software gets stuck on 99% while processing the online data. Wells Fargo's customer's service has definitely gone downhill. No sure what to do anymore other than finding another bank that offers Direct connect through QBooks. Any ideas anyone?