Good day to you, @Taxing Taxer.
Currently, there’s an ongoing investigation (INV-55007) where some users are seeing missing transactions with their Chase Bank account. Rest assured our banking engineers are working to fix this as soon as possible.
In the meantime, let’s manually upload your transactions to your QuickBooks Online (QBO) account. Let me guide you how.
- Sign in to your Bank website and follow the instructions to download the file as QBO, .CSV, or .QFX (maximum file size 350KB).
- Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates.
- Once done, go to the Banking or Transactions menu.
- Click the Banking tab and click the blue tile of your Chase bank.
- Select the Link account drop-down menu and then click Upload from file.
- Click Browse and then select the file you downloaded from your bank. Then select Next.
- In the QuickBooks account drop-down, select the account you want to upload the transactions into. Then select Next.
- Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then click Next.
- Then simply click Let's go when you're ready.
You can also check this article for more details: Manually upload transactions into QuickBooks Online.
In case you’ve downloaded a duplicate transaction, you can just exclude them. You can see this article for guidance: Exclude a bank transaction you downloaded into QuickBooks Online.
When everything is all in place, you can now categorize and reconcile your accounts.
Furthermore, I encourage you to contact our Support team. This way, you'll be added to the list of affected users and be notified via email of any updates.
I appreciate your patience while we’re working to fix this. In case you have any other concerns or questions managing your bank transactions, you can always tag me in your reply. I’m always around ready to help you. Keep safe.
