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Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

If you are unable to print paychecks, paystubs, forms or reports using Chrome with McAfee WebAdvisor, you can go into Chrome incognito mode or temporarily disable this:

 

  1. On the upper right of Chrome, select the 3 vertical dots.
  2. Select More tools > Extension.McAffee turn off 1.jpg
  3. Toggle to off (it will change from blue to gray).  Don't forget to enable it after you are done printing.
    McAfee turn off 2.jpg

We are working with McAfee to resolve this issue.

Solved
Best answer 11-18-2019

Best Answers
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Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

27 Comments
Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Highlighted
Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I cannot print paystubs.

[email address removed]

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QuickBooks Team

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Hi there, judy77,

 

I'm here to help ensure you're able to print paystubs.

 

If you're able to view those paystubs, but unable to print them, please perform the steps below to fix this.

 

Step 1: Use an incognito window.

 

It's likely a result of a browser error. This private window prevents your browser from storing additional cache files that maybe not letting you print paystubs. It's also a good way to check issues caused by a full cache. Please refer to this article for the supported browsers: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

 

Step 2: Delete cache and temporary internet files

 

When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache.

 

Step 3: Disable pop-up blocker

 

Sometimes, certain updates will reset the pop-up blocker on your browser. Follow links below on how to turn this off:

If you're getting the same results, please refer to this article for other troubleshooting steps: Troubleshoot printing paychecks, pay stubs, and forms.

 

Keep me posted on how this goes by leaving a message in this thread. I'd be glad to help you out.

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Level 2

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Thank you Quick Books for solving this issue. I am able to print successfully now.

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I'm STILL having issues printing paycheck stubs for my employee's. Even after the trouble shooting steps. Please help!

Highlighted
QuickBooks Team

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Hello there, @tcardreon.

 

Once you already performed all the troubleshooting steps provided by my colleague above and the issue persists. I suggest contacting our phone support team.

 

They can check your account in a secure environment using their tools, such as screen-sharing and further investigate.

  1. Click the Help icon.
  2. Click Contact Us.
  3. Enter unable to print paycheck, then click Let's talk.
  4. Select from Start messaging or Get a callback.

Also, you can also visit our Help Articles page for QuickBooks Online Payroll if in case you need to learn some easy steps for any of your future tasks.

 

Feel free to drop me a reply below if you have additional concerns. I'll be happy to help.

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Still having trouble printing checks properly. I've tried adjusting the printer preferences and it still comes out off. Either too high or too small.

Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Hello there, @officeadmin1.

 

I appreciate you for joining us in this thread and for sharing the troubleshooting steps you've tried to print the checks properly. This way, I can look for other steps to get you back on track.

 

First, please try the steps 1 to 3 outlined by MaryLandT. This way, we can check if this is a browser-related issue. Sometimes, stored data can cause unexpected behaviors like this, and needs to be cleared from the browser. 

 

If you get the same result, ensure that the Adobe Acrobat or Reader installed on your computer is updated. Outdated versions of Adobe might not work when trying to print pay stubs and sales forms. To update, please refer to the link under How to update Adobe Reader/Acrobat in the following article: How to update, repair, or re-install Adobe installations.

 

After updating, set it as the default PDF viewer for your browser. This is to make sure you're using the updated version when printing the transactions in QuickBooks.

 

You may also refer to the following article to learn about how to pay employees and workers electronically, as well as some FAQs related to this feature: Direct Deposit

 

Drop me a comment below if you have any other questions. Have a great one. 

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

This article assumes that we have that app in our system and we are using quickbooks on a browser. We use the APP and it never lets us align the checks. I have to prepare everything on the APP and then go to the browser to print the checks. It has been like this for a while, since no one bothers to fix this APP!! I am looking for ideas on a new system to use, quickbooks is not what it used to be. Anyone has a response??

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Hi, I only have trouble printing checks other than those mentioned above. I have tried with the set-up and cannot get the printed info to move into the proper space and lines on the checks.

 

Very frustrating and unprofessional, not to mention expensive with the checks we use!

Highlighted
QuickBooks Team

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I'd be happy to assist you@angryatkwkbks

 

First, let's fix the settings of the mobile app by uninstalling and reinstalling it. Go to the Settings menu in your phone and uninstall the app from there. Once finished, you can now reinstall the app and make sure you allow all the notifications. 

 

You'll want to check out this article for reference: How to Download the QuickBooks Online mobile app. This will guide you to install/download app. 

 

If you're using Quickbooks app for Windows, we need to make sure you've met these following requirements: QuickBooks app for Windows and Mac.  

 

Regarding the blocker pop up error you encounter, There are updates will reset the pop-up blocker on your browser. Please follow the links below on how to turn this off: 

 

If error still persist, please refer to this article for other basic troubleshooting steps: Troubleshoot printing paychecks, pay stubs, and forms.   

 

Thanks for joining in the thread, @Psalm FM Radio

 

We can go ahead and check the printing alignment of your checks.

 

Please check this article on how to align your check print

  

Let's also make sure you have the latest version of Adobe Reader/Acrobat to ensure you'll not having any printing problem. I'm adding an article with additional insight on this:  

 

 How to update, repair, or re-install Adobe Reader/Acrobat

 

Please let me know how this goes by clicking the Reply button in this thread. I'll be here to help you.

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

That is not the issue.  I do not have a MICR printer and ink.  Why were we not informed that this was what we needed?  This has been the issue with QBs the whole time; we get started and we are always one or two steps behind what we are supposed to have!!!!!  I guess were are simply stupid or something.  Now my personnel has to wait until I get these items before they can get a printed paycheck!!!!!  OR I have to print them on the VersaChecks I have and then run 15 miles to the bank and have them print the MICR codes on the checks.  What a fiasco.  The bank hates me.  I do not have a printing issue; they print just fine, but no BUSINESS ADDRESS, no CHECK #, no SIGNATURE LINE and no MICR codes.

Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I appreciate you joining in the thread, @MD GO GREEN.

 

This isn't the kind of service I want you to experience. If you're printing checks on a blank check stock, you will need to have a third-party solution that can be integrated into QuickBooks Online. 

 

At this time, QBO does not directly support printing checks on blank check stock. 

 

You can refer to this article for more information: Print checks on blank check stock.

 

I'm just a post away if you need anything else. Have a good one.

Highlighted
Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

It's not so much that I'm having trouble printing, but the Name, Numerical value, and Numeric wording isn't lined up. They're all above where they should be on the check. I've done everything I can think of to fix it. From changing it to "Fit to page " "default" and "Fit to printable area". The only closest thing I can come up with is a custom fit at 105 zoom.

 

Could someone please help me with this?

 

I have Windows 10, fully updated, with updated Adobe as well.

Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Let's use the Fine-tune alignment feature, DoubleA217.

 

I appreciate you for trying to resolve this issue. This helps us to align the check when printing. Please follow the steps below on how to do it:

 

  1. On the left navigation bar, click Expenses.
  2. Go to the Expenses tab.
  3. Click to open the check you want to print.
  4. Click Print check.
  5. Click Print Setup.
  6. Choose the Voucher or Standard option.
  7. Click No, continue setup twice.
  8. Adjust the alignment and click Finish setup.

 

You can also take a look at this article for more troubleshooting when printing checks: Troubleshoot printing pay checks, pay stubs and forms.

 

I'm always right here in case you still need a help. Thank you.

Highlighted
Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I see that this is troubleshooting with regards to printing checks from the Expenses menu. But I'm requesting assistance with printing checks from the payroll section, where it moves the paychecks into a PDF format.

Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Glad to hear back from you, DoubleA217,

 

Since you already did the recommended troubleshooting steps in this thread but to no avail, I would recommend contacting our phone support representatives directly.

 

Our representatives can provide additional technical support with this paycheck printing problem. They can also create an investigation specifically for the issue.

 

Here's how to get Support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

 

I appreciate your time today. Kindly update me on how the call goes as I want to make sure you're all set. I'll be around if you need further assistance, just leave a comment below to notify me. Have a good one!

Highlighted
Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

hello im having problems to print out my paychecks 

can you please help me 

Highlighted
Moderator

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Thanks for joining this discussion, @marquez jaime,

 

Have you tried performing all the troubleshooting steps suggested by the participants of this thread? If you haven't yet, I suggest doing that first for us to determine which component is having a problem.

 

Following the steps on this article will help resolve issues when printing paychecks in QuickBooks: Troubleshoot printing paychecks, pay stubs, and forms.

 

If all else fail, I highly recommend contacting our Technical Team. They can provide temporary workarounds to get your work done, and can escalate the issue to our Investigations Department.

 

To contact our representatives, follow the steps below:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. From there, select the Contact Us button and enter your concern in the description box.

  3. Once done, select Call us or Get a callback option.

 

 

I want to make sure you're taken care of, so please update me on how things will go by posting a new comment below. I'm here if you need further assistance. Have a good one!

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

 
Highlighted
QuickBooks Team

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Thanks for joining the conversation, @joyciet30.


You need to make sure that the Adobe Reader installed on your computer is in the latest version. The software controls the printing of checks in QuickBooks Online.


If you’re already using the updated one, set it up as the default PDF viewer for your browser. Once done, let’s test the solution by printing a dummy check. 


Here’s how:

  1. Open the check and click Print checks at the bottom of the screen.
  2. Tap Print setup in the Print Checks window.
  3. Select a check type, then choose Yes, I’m finished with setup.
  4. Load a blank paper into your printer and click Preview and print.
  5. Hit Print.

 

 

 

 

 

Take a look at this article for the details: Align how your checks print. If you continue to get the same result, I recommend performing the steps under Solution 2: Fine-tune alignment on the same link to fix the problem.


Please post again in the Community if you need assistance with anything else. I'll be ready to pop-in and help. Have a fantastic day!

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I have tried several times to do everything that has been posted as well as contact phone support several times, I am just giving feedback that nothing has worked. I use Chrome and while doing payroll I used to be able to print all of my reports prior to printing my paystubs all in the same screen now it will not download the excel reports if I am in that screen so I have to finish payroll then go back to print reports, very frustrating and wish QBOL can fix this.

Highlighted
QuickBooks Team

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

Hello, @CDN-855-

 

After running payroll, you can download a copy of your payroll reports in the payroll page. You can also export these reports and print it. 

 

On the other hand, depending on the payroll report you want to print directly from QuickBooks, here's how:

  1. Go to the Reports menu.
  2. Scroll down to the Payroll section.
  3. Choose either of the following: 
  4. From the upper right corner of the screen, click the drop-down menu.
  5. Select Printer Friendly.
  6. Click the Print link.

Always feel free to leave your comments below if you have other questions.

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Level 1

Are you having trouble printing Payroll paychecks, paystubs, forms or reports in Chrome?

I'm suddenly having trouble printing employee hours in time sheets through the QB's App., not Chrome. Is there help for this?

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