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zzipstopvanna
Level 2

Direct Deposit Activation

I have created a new company and am trying to activate Direct Deposit.  I get error code 40010 and a message that reads "We're unable to complete your request with this email.  Contact your admin to activate direct deposit."  I am logged in as the admin.  I have contacted support and was told from a prerecorded message to use the F1 Help on QB.  After doing this I was directed to call a number which again told me to use the F1 Help feature.

90 Comments 90
JasroV
QuickBooks Team

Direct Deposit Activation

I appreciate you for sharing the error message you’ve received on your end, @zzipstopvanna.

 

Let's perform some troubleshooting steps to get around this. I recommend running the Verify/Rebuild Utility. This helps diagnose and fix unexpected behavior in a company file.

 

Here’s how to do it in your QuickBooks Desktop (QBDT) software:

  1. Go to the File menu then Utilities.
  2. Select Verify Data then wait until the diagnosis is done.
  3. If there are issues, proceed to rebuilding the company file.
  4. Tap File menu and Utilities again.
  5. Use Rebuild Data this time then click OK.
  6. Follow the onscreen steps to finish the process.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

 

Additionally, you’ll want to check this link in contacting our Support team: intuit.me/qbdt (make sure all characters are lower case to message us and we can assist you there).

 

Once you’re all set, check this article for reference by the time you’ll need to reactivate your direct deposit in QBDT: Set up your company payroll for direct deposit.

 

I’m all ears if you have other questions about direct deposits in your QBDT software. Take care!

zzipstopvanna
Level 2

Direct Deposit Activation

Thank you for your quick response.  I followed your instructions:  verified the data and there were no issues.  I tried setting up direct deposit again and got the same 40010 Error.

Mark_R
QuickBooks Team

Direct Deposit Activation

Thanks for posting here in the Community, @zzipstopvanna.

 

At this time, we have an ongoing issue where users aren't able to activate or sign up for a direct deposit. Rest assured that our product engineers are diligently working for a fix.

 

As a workaround, you can try opening your QuickBooks Desktop as admin. To do that, right-click on the QuickBooks icon on your computer and select Run As Administrator. Then, try to activate direct deposit again.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-48422.

 

To reach them, please follow the steps below:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. We’ll provide you a few support options. Select which one is best for you.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

Thank you for your patience while we work for a fix. Please post a reply below if you have other concerns with QuickBooks Desktop. I'll be more than happy to assist you again. Have a great day and take care always.

zzipstopvanna
Level 2

Direct Deposit Activation

Thank you for your assistance.  When I logged in this morning, I was able to do the direct deposit activation.

Super5
Level 2

Direct Deposit Activation

We have direct deposit activation issues for 3 different companies - 3 different client - Started since August 4th. Intuit changed requirement and asking id verification. All valid and correct information provided. It is extremely high time. People who call back - doesn't have much information (Kind of no knowledge at all) and there back office complete all process who don't have direct phone# to connect. 

 

Waiting to activate direct deposit for more than month? (Are we living in 17th century?) - it is creative severe issue for our client who is so nice and waiting for getting direct deposit activation. 

Highly dissatisfied from Intuit services. Anyone facing such issue recently? Any alternative option available?

Super5
Level 2

Direct Deposit Activation

We have activated direct deposit for 3 different companies(3 different clients).  We started since August 3rd or 4th of 2020 and yet no activation yet. All relevant information provided when we were following direct deposit process.  Since than - Every week - we are following this issue with them. They provided case # and give us stupid reply in terms of Driver license has different address than company bank account (Obvious - Owner cannot change their address on Driver license based on business purchase - completely stupid answer) and in next call referring some other issue for same client. Whosoever front workers with intuit have zero knowledge about matter and when we asked connect us through your back office who mainly work or knowledgeable - they don't have any direct #. Horrible. They provided case number and each time different reason for non activation and yet questionable as they don't know. 

 

We never have such issue until July for any direct deposit activation. 2 days and we all set with activation. 

 

With such poor service and respond - our clients are so nice that they still write check manually and hoping that next payroll - we will give them direct deposit facility. 1 and half month - no response yet. 

It is completely unprofessional behavior. Does any one have same issue as we are facing recently?

 

Any alternative option or how to get this problem resolved? We really need some help asap. High time. verge of loosing that client just because of QuickBooks fantastic service of direct deposit activation.  

 

Please help us out - if someone have some input for this. 

GlinetteC
Moderator

Direct Deposit Activation

I know it can be frustrating when you're unable to complete a task due to unusual responses in the software, Super5.

 

If you haven't already, I've got another workaround you may try doing. We can try setting up Internet Explorer as the default browser and adding trusted sites *.intuit.com and *.intuit.net. And then, open QuickBooks as Admin. Right-click on the QB icon and select Run As Admin. Once done, try activating the direct deposit again.

 

If the issue persists, it would be best to reach out to our Customer Care Support team again. That way, you will receive a notification once an update is available. You can follow the steps provided by my colleague in the previous replies.

 

Your patience and understanding are much appreciated as we're working for a permanent fix.

Super5
Level 2

Direct Deposit Activation

Problem is not about setup. We already attempt to activate and got activation attempt confirmation too  but next process where intuit verify all information and 2 small withdrawals occurred from clients bank account - yet not occurred.  Email - which we received on same day about 10:50 Am mentioning "bank account connection declined" and  about 10:58am second email - same day mentioning "Courtesy Notification - Hold removed" - On this note - with excitement - we tried to look up 2 small withdrawal from bank account and unable to see anything not that day but not upto now. When we called "Customer Care" and give case number - ok - backoffice mainly handling direct deposit activation - we put request and they will call you in 24 hours. Never Occurred. Is it really small matter? In Today's world - we need to tell client that if you want direct deposit services - we are not sure but within 2 to 3 month, we will have this for you. Amazing job by Quickbook Team.

 

As per verification concern - we personally verified everything with bank officer too about this bank account setup. all correct. Owner's information all correct than what is a problem. If someone tell us exact problem - we may try to look further.

 

We need to run payroll for 3 companies on Direct deposit and waiting since 1 and half month. We have not received any rejection email from intuit so far about direct deposit. so still they are investigating? This long?

 

Quickbook is helping so well to loose our client probably in few days.

 

Some professional look through this and provide us feedback - what will be scenario and why this occurred. We are looking for solution of this problem. 

RenjolynC
QuickBooks Team

Direct Deposit Activation

I'll take note of your experience, Super5.

 

At this time, our engineers are still investigating on what's causing the activation issue. While we're unable to check the status of your account here, I recommend requesting a callback from a support agent. 

 

Before doing so, please check out our support hours here. Then, follow these steps:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. Enter a brief description of your issue and click Continue.
  4. Select Talk to a Specialist to arrange a callback.

Here's a link for reference: Contact the QuickBooks Desktop Customer Support Team.

 

I'll keep track on this thread once we receive an update from our engineers. You're always welcome to add a reply here if you have other concerns. Thanks.

Cjonesdmd
Level 1

Direct Deposit Activation

I have been trying to connect to direct deposit for the last THREE MONTHS. I have the desktop version. I have tried entering my information hundreds of times to only have the "spinning wheel" for up to 5 hours. I have spent two, three hours phone sessions with team members from quickbooks and nothing has been resolved. I have been told "this is an ongoing investigation and we will contact when it is resolved". I am becoming very frustrated, as I have been waiting for direct deposit to connect for three months. 

 

ReymondO
QuickBooks Team

Direct Deposit Activation

Hi there, @Cjonesdmd.

 

Thanks for sharing your concerns with us. Allow me to provide you a workaround on this so you'll able to activate your Direct Deposit in QuickBooks Desktop (QBDT). 

 

Before that, let me also inform you that our engineers are prioritizing this concern. This way, we can make you'll able to sign up for Direct Deposit. 

 

Having said, let's follow these recommended steps to fix this issue

 

Let's start by running the repair tool in QuickBooks. Using this will help you fix common errors right away. 

 

If you're still getting the same issue, you can do a clean install of the QBDT program. This will help you clean any data damage in your company file so you can get back your business.

 

Once done, reinstall QuickBooks Desktop and set up your company payroll for direct deposit.


Additionally, you can run the Payroll Summary report in QBDT. This will show the payroll items with a subtotal for a net pay for a specific period. Just go to Reports and select Employees and Payroll. Then, click Payroll Summary.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great day.

Super5
Level 2

Direct Deposit Activation

We have 3 companies - Yet same thing - Spinning Wheel. No resolution yet. Called Quickbook Support team several time and talk to Special Agent. They came to our computer to verify accuracy of all information provided 4 to 5 times , 5 different agents. Also we are getting email for verifying Principal officer information - upload documents. By now we did more than 3 times. Still Same issue and again we getting same email for verification of Principal officer.

 

And for one company - now they are looking for Franchise Agreement. What to do with Franchise Agreement? and Why someone will provide that? Ridiculous.  Not Sure - What is problem with Quickbook? Highly dissatisfied. No one care, calling and resolving this issue so Far. Since August this issue. Pathetic results. 

 

Let me know if you could find some ways out. 

Super5
Level 2

Direct Deposit Activation

Horrible Services.

We still have same issue with Direct Deposit.  3 Companies pending since August. Same Spinning Wheel. First, we start process with Activation with Bank info, Owner info and Company info. Then we get email stating “Action Required – verify Principal officer information” and provide Id verification information and We uploaded all documents. Everything verified and accurate information. Then We get email “Hold Removed” and Again we get email for “Verify Principal Officer Information”. This is crazy. This occurred more than 5 times since August. (Spinning Wheel)

Again Called “Special Agent” who does not have any knowledge of single matter – comes to our system and verify accuracy of all information and drop the call mentioning within 2 days – everything will be fine. Special Agent also send separate link with case number and we again upload documents. Same client – Same company. No Results. Again, one more round with same information verification.

Probably – Feel Like – We should move to some other system and not stay with QuickBooks. Horrible. Our time – we wasted towards activation may be much more than client’s Annual billing for Payroll Service. Lots of hours – lots of days – unbelievable follow-ups and result zero. Who will pay this cost? That is sensitive concern for waste of our time.

Interesting and true facts. Any QuickBooks Team members can come and verify above listed information. No information wrong which we mention so Far.

We may go to other Payroll System for new direct deposits but this companies are stuck with Intuit with special agent – who don’t have any knowledge.

Completely Dissatisfied and Frustrated.

Let us know if anyone can help us.

Carp1
Level 1

Direct Deposit Activation

Is the Support Team still working on the Direct Deposit setup? I have been trying for days now and can't seem to sign up new clients or employees. Constant spinning wheel at setup. Also, this never happened before. Problems started about a month ago.

Nick_M
QuickBooks Team

Direct Deposit Activation

Hi there, Carp1. 

 

Thanks for dropping by the Community. I can reassure you that our product engineers are still working to resolve this issue. If you haven't yet, I would recommend reaching out to support so you can get added to the Investigation ticket. To do so, follow these steps:

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. We’ll provide you a few support options. Select which one is best for you.
  5. Ask to be added to INV-48422.

If you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon. 

Super5
Level 2

Direct Deposit Activation

 
Super5
Level 2

Direct Deposit Activation

Very True. We have problem since last 2 months only. Before that all goes well.

 

Recent updates - Just now talked to Supervisor within QuickBooks and He mention - We can not activate direct deposit for 3 companies. In Other words - QuickBooks will not provide direct deposit facilities for this 3 companies - where they keep asking all information from last 2 months and we keep sending it. Interesting Fact, No Email received for this mentioning they will not provide this service to this client. So in that case , we need to assume, call and find out through QB about status of our direct deposit activation. No courtesy to respond if they cant provide such service. This 3 new business startup  have no NSF and no bad experience in past with direct deposit. Special Agent mention that their back office performing such review for direct deposits. On top he mention - they don't have any answer about why they have rejected this companies for direct deposit activation.  (Back office did not provide information).

 

Horrible. Frustrating. Seems like some major changed occurred in Intuit and they are running trials on live companies. Someone doing experiment (Quickbooks) with new system and we are paying cost for it. Is that fair? Is that right? This people have single clue about how we will face our client? 

 

We changed our plan and now on Plan B. We hired another Payroll service provider just this morning. If new Payroll company will able to provide direct deposit service for this 3 rejected companies (rejected By QuickBooks) - which definitely prove that there is huge issue going on with this company. 

 

I will keep you updated. Does anyone else facing same issue like us?

Bunny1Lisa
Level 1

Direct Deposit Activation

following...

 

Same issue for 3 months with error code 40001

SarahannC
Moderator

Direct Deposit Activation

Hello there, Bunny1Lisa.

 

The error code 40001 occurs when the Realm ID that is present within your QuickBooks no longer matches the number we have in our payroll system.  I would recommend contacting our payroll specialist. They'll help us check for a Realm ID within your company file and proceed with troubleshooting.

 

Here's how to contact them:

 

  1. Go to the Help menu once you open QuickBooks.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. Select Contact us button. 
  4. Enter a short description of your concern in the Tell us more about your question box. 
  5. Hit Search. Select Start a message.

 

Also, you may want to check the article below to get additional information about entering payroll information: Add historical payroll information to your QuickBooks Desktop Payroll

 

Stay in touch if there's anything you need. Stay safe.

thk45
Level 1

Direct Deposit Activation

Logging in as admin still does not work.  When do you expect this to be fixed?

MaryJoyD
QuickBooks Team

Direct Deposit Activation

Thank you for getting back to us, @thk45.

 

I can see that the investigation for Intuit QuickBooks Desktop Payroll regarding a message Error 40001 is already tagged as closed and resolved. 

 

If you're still having the error after updating QuickBooks Desktop to the latest release and logged into the company file as the admin. Then, I suggest reaching out to our Customer Support. You can follow the steps below on how to reach them:

  1. From your QuickBooks Desktop account, click the Help menu at the top.  
  2. Click the QuickBooks Desktop help 
  3. Provide some information about this concern on the search box.
  4. Click the Contact Us link at the bottom of the window. 
  5. You'll now be provided a few support options.  
  6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.

 

Let me know if I can of further help with your account. I'm always here to help you sort it out. Have a wonderful day!

thomas54
Level 1

Direct Deposit Activation

i keep getting a fail error in setting up my direct deposit  with my bank. i see that money was deposited and taken out.  where do i verify the amounts? every time i talked with a person to set up my payroll it took a hour to fix and they went into area that i did not see in the insturation.

 

RCV
QuickBooks Team
QuickBooks Team

Direct Deposit Activation

This is not the impression we want you to experience when activating your Direct Deposit, thomas54.

 

What specific error did you encounter when setting up Direct Deposit (DD)? Any additional information helps us better isolate the issue. I'll personally share your feedback with our phone support team regarding this one. We'll be able to take action on improving our customer service.

 

On the other hand, you'll see two small amounts debited from your bank account by QuickBooks Payroll within two banking days from the DD activation process. To verify the amounts, just check it to your bank statement and look for the small charges (less than $1) from the Intuit QuickBooks payroll. Then, enter them in QuickBooks to complete the activation process and start using the service.

 

Here's how to enter the test debits if you are not prompted:

  1. Go to Employees on the top menu. 
  2. Select My Payroll Service.
  3. Tap Activate Direct Deposit.
  4. Choose Enter Test Debits.

For more details about this one, see Enter direct deposit test debits in QuickBooks Desktop Payroll article.

 

If the same thing happens after entering the test debit amounts, I'd suggest contacting our PayrollSupport Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our Payroll page for more insights about managing your payroll transactions in QuickBooks.

 

I'll be right here to continue helping if you have any other concerns or questions about running payroll reports or any QuickBooks related. Assistance is just a post away. You have a good one.

Darken
Level 1

Direct Deposit Activation

This fix doesn't work; is there something else that works?

Darlene

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