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mnmcgeecpa
Level 1

Direct Deposit Correction

After I have submitted a payroll direct deposit to Intuit, I found a correction that needs to be made.  It is still before the 2 banking days before the paycheck date (1/15/19) and the transction is showing as pending when I view my Intuit Payroll Service Account Information.  Is there a way to delete this transaction and resubmit it?

Solved
Best answer January 10, 2019

Best Answers
JanyRoseB
QuickBooks Team

Direct Deposit Correction

Hello there, mnmcgeecpa.

 

I'm glad you've reached out to us. Let me help and provide you the information about voiding Direct Deposit paychecks in QuickBooks Desktop. 

 

The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

To void a direct deposit paycheck, here's how: 

  1. At the top menu bar, click the Employees.
  2. Select Edit/Void Paychecks.
  3. Change both Show paycheck dates from/through dates to the date of the check.
  4. Select the paycheck you want to void.
  5. Click Void.
  6. In the pop-up box, enter Yes and click Void
  7. Select the checkbox saying you agree to the terms and conditions of voiding the paychecks.
  8. Repeat the previous steps to include all checks that need to be voided.
  9. Once the check have been voided, close the Edit/Void Paycheck window.
  10. Click Employees at the top menu bar, and select Send payroll Data
  11. Click Send

For additional reference, you can check this article on how to cancel or stop a Direct Deposit paycheck.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Payroll Support Team. They have the tools to pull up your account and do a remote session. 

 

Here's how you can contact our phone support: 

  1. Click this link:https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

That should do it! By following these steps, you can now void the incorrect direct deposit paycheck and create a new one. Don't hesitate to leave a comment below if you have other questions about Direct Deposit. Have a good day. 

View solution in original post

11 Comments
JanyRoseB
QuickBooks Team

Direct Deposit Correction

Hello there, mnmcgeecpa.

 

I'm glad you've reached out to us. Let me help and provide you the information about voiding Direct Deposit paychecks in QuickBooks Desktop. 

 

The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

To void a direct deposit paycheck, here's how: 

  1. At the top menu bar, click the Employees.
  2. Select Edit/Void Paychecks.
  3. Change both Show paycheck dates from/through dates to the date of the check.
  4. Select the paycheck you want to void.
  5. Click Void.
  6. In the pop-up box, enter Yes and click Void
  7. Select the checkbox saying you agree to the terms and conditions of voiding the paychecks.
  8. Repeat the previous steps to include all checks that need to be voided.
  9. Once the check have been voided, close the Edit/Void Paycheck window.
  10. Click Employees at the top menu bar, and select Send payroll Data
  11. Click Send

For additional reference, you can check this article on how to cancel or stop a Direct Deposit paycheck.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Payroll Support Team. They have the tools to pull up your account and do a remote session. 

 

Here's how you can contact our phone support: 

  1. Click this link:https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

That should do it! By following these steps, you can now void the incorrect direct deposit paycheck and create a new one. Don't hesitate to leave a comment below if you have other questions about Direct Deposit. Have a good day. 

View solution in original post

sanders-melody
Level 2

Direct Deposit Correction

If my account is in suspension until March 30 and I ran a payroll with a deposit date of March 25 is this already offloaded and can I void these checks so they don't deposit in the employee's accounts?

SarahannC
Moderator

Direct Deposit Correction

Hello there, sanders-melody. I'm here to help you clarify things. 

 

Yes, running payroll before the suspended date will still be offloaded. When voiding a direct deposit paycheck, there are specific timelines that we need to follow.

 

For example, our check date on Wednesday, direct deposit checks will be processed Monday at 5:00 PM PT. With that being said, we can void them until Monday before 5 PM PT. 

 

Here's an article that will help you through: Void a paycheck.

 

I'm always around to help in case you need one. I hope you're all set and good. Take care!

sanders-melody
Level 2

Direct Deposit Correction

Hi, I need to speak with upper management about this case as I have been told several conflicting things through phone and email. How can I contact someone to discuss this?

ChristieAnn
QuickBooks Team

Direct Deposit Correction

Hi there, sanders-melody.

 

To contact someone to discuss your concern and help you further, I suggest contacting our QuickBooks Desktop Support.

 

Here's how:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about running a payroll and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

  • Ask the Community – allows you to post your question broadly so that a variety of experts can answer.
  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

Please check this article on how to check the status of the payroll you have sent, and verify that the employee was included in the payroll: Employee did not receive direct deposit created in QuickBooks Desktop Payroll.

 

You can also refer to this article to see steps on how to remove direct deposit permanently from an employee's profile: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop. This also provides information on how to disable direct deposit temporarily on a paycheck only.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

TRACYGILL
Level 1

Direct Deposit Correction

My assistant sent our direct deposit with the wrong paycheck date.  Instead of June 29th, the payroll was sent with July 24.  It offloaded for ACH but was not deposited into the employees' accounts because it is not yet July 24th.  I had to issue them paper checks for the June 29th payroll, but the July 24th direct deposit is still sitting in Quickbooks waiting to pay.  How do I cancel it?  When I try to void it, it says I can't because it was processed by Intuit Payroll.

JessT
QuickBooks Team

Direct Deposit Correction

Let me route you to the team who has access to check this, Tracy.

 

Based on the deadlines, you can void a direct deposit before 5 PM PST, 2 days prior to the check date.

 

I would recommend contacting our Support for this scenario. They will be able to help you to check to see why your direct deposit was offloaded early which disabled the option to void it. They are available from 6:00 AM-6:00 PM PST Monday-Friday and 6:00 AM-3:00 PM PST on Saturdays.

  1. Click on Help and choose QuickBooks Desktop Help.
  2. Select Contact us.
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  3. In the description field, enter a summary of the scenario and hit Continue.
  4. Choose Message an agent.

Please don't hesitate to go back to this thread if you have more questions about direct deposit.

EllenKowal
Level 1

Direct Deposit Correction

I also need help with payroll direct deposit check sent tonight.  Hasn't been uploaded to bank.  how do I edit a check?

AlexV
QuickBooks Team

Direct Deposit Correction

Good day, EllenKowal.

 

You must void the check before 5:00 p.m. Pacific Time, and 2 banking days before the paycheck date. Then, we can recreate it to correct what's needs to be corrected. You can follow the steps shared by JanyRoseB.

 

 

I've included this link for more details: Cancel a Direct Deposit pay check.

 

Post again here if you have more questions. I'll be here!

FarmerAl
Level 1

Direct Deposit Correction

I made a mistake on payroll checks to be direct deposited in two weeks. After entering the checks, I received a direct deposit receipt email from the Payroll Service. I then voided the checks and sent the message to the Payroll Service. However, I have not received a confirmation that the direct deposit was cancelled. Is there a way to confirm that the direct deposit was in fact cancelled. I would like to know for certain if that is the case before reissuing corrected checks for the direct deposit.

IamjuViel
QuickBooks Team

Direct Deposit Correction

Hello there, @FarmerAl.

 

Making sure you're able to void or stop direct deposit paycheck depends on its paycheck date. Once it is successfully voided, you can see a Voided pay status in the items to send screen. Let me share additional information on how you can manage your direct deposit payroll check.

Here are the things you'd want to consider when stopping or voiding  a direct deposit paycheck:

  • ACH processing submissions for direct deposit occur at exactly 5 p.m. (PST), two banking days prior to the paycheck date.
  • You must submit any paycheck void or stop request before 5 p.m. (PST), two banking days prior to the paycheck date.
  • Once the direct deposit has submitted for ACH processing, Intuit or QuickBooks can no longer stop or prevent the direct deposit from being posted to your employee's bank account.

Also, you can access your account maintenance page to view the status of your payroll transmission. Here's how:

  1. Go to the Employees.
  2. Choose My Payroll Service
  3. Select Account/Billing Information.
  4. On the Account Maintenance page, go to the Direct Deposit section.
  5. Click View Payroll Activity.
    • When prompted, enter your Payroll PIN.

You can read through these articles for more insights about the process:

Get back to us here if you have other questions or concerns about managing your employees' payroll. I'm always here to help.

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