I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

I appreciate you bringing this to our attention so that we can deal with this immediately, @Victoria_Blu.

I have some troubleshooting steps that you'll want to follow. This way, you can fill out the W-9 form seamlessly. 

First, let's turn off google's autofill, then manually fill out the W-9 form. This way, we can get rid of the problem.

Here's how: 

1. Click the Chrome menu (three dots) on the browser toolbar.
2. Select Settings. 
3. Tap on the Autofill section, then click on the Addresses and more tab.
4. Tap on the slider next to Save and fill addresses.
5. You can also click Sync and Google services. 

If the issue keeps going, the second step is to open your account through incognito if you're using QuickBooks Online. These browsers won't collect any cache and cookies.

Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, fill up the form again and click the Next button to verify if it's already performing adequately. If it's, go back to your normal browser and clear the cache to speed up your browser. Using other supported browsers is a good option too.

However, if you're using QuickBooks Desktop make sure that your payroll tax table is in the latest release. Let me guide you how. 

1. Select Employees, then select Get Payroll Updates.
2. Put a checkmark in the Download Entire Update box. 
3. Select Download Latest Update or Update.

For more details, check out this page: Get the latest payroll tax table update.

Feel free to visit this link below about handling your W-9 forms: About Form W-9, Request for Taxpayer Identification Number, and Certification.

Additionally, you can check out this article about printing tax forms, payments, and other related topics. 

• View and print payroll tax forms
• Access payroll tax forms and tax payments

Let me know if you have additional questions about your forms, or need further assistance with anything in QuickBooks. I'm here to help. Have a nice day!

Hi Michelle,

I have just attempted to:

- enter my information manually into the form

- switch to Google Chrome’s Incognito mode and enter the information manually

- switch back to normal Google Chrome, clear my cache, and put in my information manually

- switch to Firefox and enter my information manually

- switch to Firefox’s Private Window mode and enter my information manually 

And in all of these attempts, the Next button remained a light green color and unclickable even after all of the required fields were filled in each time.

When I can, I will download the desktop version and make an attempt there, but I think that this is perhaps a serious issue that the Quickbooks web developers should be made aware of.

I will keep you posted, but if you have any updates of your own from the web developers on this issue, I would appreciate them, thanks.

Hi Michelle,

I have just attempted to:

- enter my information manually into the form

- switch to Google Chrome’s Incognito mode and enter the information manually

- switch back to normal Google Chrome, clear my cache, and put in my information manually

- switch to Firefox and enter my information manually

- switch to Firefox’s Private Window mode and enter my information manually

And in all of these attempts, the Next button remained a light green color and unclickable even after all of the required fields were filled in each time.

When I can, I will download the desktop version and make an attempt there, but I think that this is perhaps a serious issue that the Quickbooks web developers should be made aware of.

I will keep you posted, but if you have any updates of your own from the web developers on this issue, I would appreciate them, thanks. (See attached image for the light green color of the button with all the fields filled, but the button remains unclickable.)

Hi Victoria.

Thank you for the screenshot you've added. I'm here to help you complete the W-9 form information, and click on the Next button.

Usually, the system won't allow you to proceed to the next step once there are missing details from the setup. Thus, I recommend reviewing each field and make sure to fill in each box.

Moreover, you can add Intuit as a trusted site to prevent your browser from blocking site content.

In case you're getting the same result, I recommend reaching out to our Support Team. This way, an agent can check and investigate this further. To contact support:
 

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

On the other hand, you can check out these links for more hints about Form W-9:

• About Form W-9, Request for Taxpayer Identification Number and Certification
• You can do WHAT in QuickBooks? Collect contractor W-9s

If you need more help with filling in the W-9 form, let me know by adding a comment below. I'm here to provide additional assistance. Have a good one!

I'm afraid speaking to someone in chat didn't help, as they merely told me they couldn't pull up my account using my company email address and that I would have to have my company contact either Quickbooks or Intuit. I have attached a screenshot for your convenience.

I wanted to try using Quickbooks Desktop over the weekend, but apparently, that's a whole separate deal from the online platform, and you need a license number and a subscription, which are things I don't have and don't know if my company intends to purchase them. They just need my W-9 information through Quickbooks so they can do payroll, but I don't know what to tell them if I can't even fill out the form.

Welcome back to QuickBooks Community, Victoria_Blu. I appreciate you for sharing detailed information on what you've done to fix your issue.

When contacting our QuickBooks Support Team, you'll have to provide the email address that was added to Intuit. The company email address is only for sending entries so your customers can recognize where they can send transactions.

Then, if you don't have an intuit account and just invited for 1099, you'll have to request your employer to contact our QuickBooks Support. They can share detailed information on what are the thing that needs to perform so you're able to fill out some W-9 information for payroll.

Please refer to this article to see different information on how you can view or print your 1099-MISC: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.

I'll be here if you need additional support in QuickBooks or if you need anything else. I'm always ready to help. Have a great day.

Hi Victoria 

I'm sure you figured it out since your post is from April, but this is the post that my own google search brought me to and after reading everything the admins replied and it not working for me either I found that checking all 3 boxes where it says this is my EIN, I'm a US citizen and I'm exempt from tax allowed me to continue.  Hope this helps all future searchers    

I'm having the same issue and I've tried these different options. I've cleared the cache, cookies, browsing, tried incognito, used Chrome, Brave, and put intuit.com under a trusted site. I've also allowed that website to have cookies and 3rd party cookies. This issue is still not able to be resolved for me.

I appreciate you performing some troubleshooting steps to get your issue fixed, Gregory.

I want to ensure you can fill out a W-9 form, and I'd like to redirect you to the best support group available to get this addressed right away.

Clearing the browser's cache or using an incognito should resolve the issue. Since it didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved.

To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

Just in case you want to learn more about the 1099, you can check out this article for more details: Get answers to your 1099 questions.

Please know that the Community forum is always open to help if you have other concerns or follow-up questions about filling out W-9 form. Have a good one.

I ve been on the phone an hour and cant get this fixed either ..... 

We appreciate you contacting our support, @luisymax.

We can also try basic troubleshooting, such as opening your W-9 form in incognito. If you can click the Next button, go back to your regular window and clear cache and cookies. We can also open it using another supported browser. Doing these steps will be able to know if the issue persists only in your browser.

I'd like to ensure you're able to complete your W-9 form. I understand you've been on the phone with our support for an hour trying to fix this. However, I suggest you contact our support again for further assistance.

I'd like to share these articles that can assist you on your payroll: 

• Manage your payroll items in QuickBooks Online Payroll
• Add pay history to QuickBooks Online Payroll
• Add prior payroll totals by paycheck date

You can reply on the thread or post a new one if you still have questions about your W-9 payroll. We'll be here to assist you. Have a great day!

Ive done all of this and it dont work and I also have called and they cant help me the next button wont work

Thank you for the prompt response and efforts in contacting our support, Luis. Let me point you to the most efficient support group to resolve this inquiry immediately.

You may consider contacting our Customer Support Team again for further assistance. They have the tools and resources to pull up your account securely. 

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Check out their support hours to determine availability. 

Furthermore, you can check out these resources to help you handle your W-2 in QuickBooks: 

• View your previously filed tax forms and payments
• About Form W-9, Request for Taxpayer Identification Number and Certification | Internal Revenue Serv...

Stay in touch if you have additional questions about filling out your tax forms. Keep safe!

I'm having the exact same issues, they really need to fix this. I've checked all fields are filled out correctly and tried everything, the next button is still not clickable. 

Let's fix the greyed-out button after filling out the W-9 form, Leaves. 

Normally, this only happens if you experience browser-related issues. If you haven't done the troubleshooting steps, you can follow the steps provided by @JoanaC. On the other hand, if you've already done that, and yet the same issue still exists, I recommend contacting our support team to look at this and investigate further. They have the tools to pull up your account securely.

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Furthermore, you can also access some of our payroll reports and use these to take a closer look at your business finances and employees. I've added this article for more information: Run Payroll Reports.

Let me know if there's anything else you need to help with about payroll. Remember, the Community is always right here to get you back on track. Have a nice day!

Going through this issue myself as well and found this thread. The way that i've been able to get the next button to be clickable is by having the last 3 boxes checked. The issue is that for one of them (the one regarding backup withholding) should not be checked for me so now im trying to contact customer support regarding the issue.

I am struggling with the same issue and found this thread online. I hope someone fixes it soon. 

I'll make sure your time won't be wasted seeking help here, m41. I've got you some troubleshooting steps to fix the issue with the Next button while filling out your W-9 form.

One possible reason you're unable to click the Next button to continue filling out your W-9 form is that your browser has accumulated too many cached files. Thus, you'll have to clear or remove outdated ones to prevent potential viewing and performance issues with QuickBooks.

Start troubleshooting by pulling up your QuickBooks Self-Employed (QBSE) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, fill out your W-9.

If you're able to complete the process, return to your default browser and clear its cache. After that, restart your browser and log back into your QBSE account to refresh the system.

However, if this matter continues, I'd recommend clicking the browser's Refresh icon (please see the screenshot below) or using other supported browsers.

Moreover, if you wish to update your W-9 or view and print your 1099-MISC through your QBSE account, check out Step 3 and View your 1099-MISC sections in this article: View your 1099-MISC in QuickBooks Self-Employed.

Please know that I'm just a reply away if you need further assistance filling out your W-9. Take care, and have a good one.