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Victoria_Blu
Level 1

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

My work needs me to fill out some W-9 information for payroll because they're switching to Quickbooks, but when I fill it out with my information, it won't let me click next. I used Google's autofill, and don't know what backup withholding is, so I didn't check it, but I filled out everything else.

 

Does anyone know why it would do this and if there's a fix or workaround for my employer? Or is this a bug that Intuit needs to correct? Thanks.

6 Comments 6
MichelleBh
Moderator

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

I appreciate you bringing this to our attention so that we can deal with this immediately, @Victoria_Blu.

 

I have some troubleshooting steps that you'll want to follow. This way, you can fill out the W-9 form seamlessly. 

 

First, let's turn off google's autofill, then manually fill out the W-9 form. This way, we can get rid of the problem.

 

Here's how: 

 

  1. Click the Chrome menu (three dots) on the browser toolbar.
  2. Select Settings. 
  3. Tap on the Autofill section, then click on the Addresses and more tab.
  4. Tap on the slider next to Save and fill addresses.
  5. You can also click Sync and Google services

 

If the issue keeps going, the second step is to open your account through incognito if you're using QuickBooks Online. These browsers won't collect any cache and cookies.

 

Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once logged in, fill up the form again and click the Next button to verify if it's already performing adequately. If it's, go back to your normal browser and clear the cache to speed up your browser. Using other supported browsers is a good option too.

 

However, if you're using QuickBooks Desktop make sure that your payroll tax table is in the latest release. Let me guide you how. 

 

  1. Select Employees, then select Get Payroll Updates.
  2. Put a checkmark in the Download Entire Update box. 
  3. Select Download Latest Update or Update.

 

For more details, check out this page: Get the latest payroll tax table update.

 

Feel free to visit this link below about handling your W-9 forms: About Form W-9, Request for Taxpayer Identification Number, and Certification.

 

Additionally, you can check out this article about printing tax forms, payments, and other related topics. 

 

 

Let me know if you have additional questions about your forms, or need further assistance with anything in QuickBooks. I'm here to help. Have a nice day!

Victoria_Blu
Level 1

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

Hi Michelle,

 

I have just attempted to:

- enter my information manually into the form

- switch to Google Chrome’s Incognito mode and enter the information manually

- switch back to normal Google Chrome, clear my cache, and put in my information manually

- switch to Firefox and enter my information manually

- switch to Firefox’s Private Window mode and enter my information manually 

 

And in all of these attempts, the Next button remained a light green color and unclickable even after all of the required fields were filled in each time.

 

When I can, I will download the desktop version and make an attempt there, but I think that this is perhaps a serious issue that the Quickbooks web developers should be made aware of.

 

I will keep you posted, but if you have any updates of your own from the web developers on this issue, I would appreciate them, thanks.

Victoria_Blu
Level 1

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

Hi Michelle,

 

I have just attempted to:

- enter my information manually into the form

- switch to Google Chrome’s Incognito mode and enter the information manually

- switch back to normal Google Chrome, clear my cache, and put in my information manually

- switch to Firefox and enter my information manually

- switch to Firefox’s Private Window mode and enter my information manually

 

And in all of these attempts, the Next button remained a light green color and unclickable even after all of the required fields were filled in each time.

 

When I can, I will download the desktop version and make an attempt there, but I think that this is perhaps a serious issue that the Quickbooks web developers should be made aware of.

 

I will keep you posted, but if you have any updates of your own from the web developers on this issue, I would appreciate them, thanks. (See attached image for the light green color of the button with all the fields filled, but the button remains unclickable.)

Angelyn_T
QuickBooks Team

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

Hi Victoria.

 

Thank you for the screenshot you've added. I'm here to help you complete the W-9 form information, and click on the Next button.

 

Usually, the system won't allow you to proceed to the next step once there are missing details from the setup. Thus, I recommend reviewing each field and make sure to fill in each box.

 

Moreover, you can add Intuit as a trusted site to prevent your browser from blocking site content.

 

In case you're getting the same result, I recommend reaching out to our Support Team. This way, an agent can check and investigate this further. To contact support:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

On the other hand, you can check out these links for more hints about Form W-9:

 

If you need more help with filling in the W-9 form, let me know by adding a comment below. I'm here to provide additional assistance. Have a good one!

Victoria_Blu
Level 1

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

I'm afraid speaking to someone in chat didn't help, as they merely told me they couldn't pull up my account using my company email address and that I would have to have my company contact either Quickbooks or Intuit. I have attached a screenshot for your convenience.

 

I wanted to try using Quickbooks Desktop over the weekend, but apparently, that's a whole separate deal from the online platform, and you need a license number and a subscription, which are things I don't have and don't know if my company intends to purchase them. They just need my W-9 information through Quickbooks so they can do payroll, but I don't know what to tell them if I can't even fill out the form.

ChristieAnn
QuickBooks Team

I'm filling out a W-9 form for my work, but it won't let me click Next. I don't know why.

Welcome back to QuickBooks Community, Victoria_Blu. I appreciate you for sharing detailed information on what you've done to fix your issue.

 

When contacting our QuickBooks Support Team, you'll have to provide the email address that was added to Intuit. The company email address is only for sending entries so your customers can recognize where they can send transactions.

 

Then, if you don't have an intuit account and just invited for 1099, you'll have to request your employer to contact our QuickBooks Support. They can share detailed information on what are the thing that needs to perform so you're able to fill out some W-9 information for payroll.

 

Please refer to this article to see different information on how you can view or print your 1099-MISC: Fill out a W-9 and view your 1099-MISC in QuickBooks Self-Employed.

 

I'll be here if you need additional support in QuickBooks or if you need anything else. I'm always ready to help. Have a great day.

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