Hello there, BrowniePoints.

I appreciate your time and effort for trying all the recommendations shared in this thread. 

If you haven't tried toggling IE as a default browser and adding trusted sites .intuit.com and .intuit.net, you can do it to resolve the error.

1. Close QuickBooks.
2. Open Internet Explorer.
3. Click Tools then the Settings menu and then Internet options.
4. Select the Programs tab. Then select Set Programs.
5. Click Set your default programs. Then select the email service you want to use.
6. Select Apply and then OK.

Once you open QuickBooks, make sure you signed in as admin. Then, right-click on the QB icon and select Run As Admin. If the same thing happens, I'd recommend giving us a short call to further investigate this one. Our specialist will check your account in detail. Here's how:

1. Go to this link: What can we help you with?.
2. Choose your QuickBooks Product.
3. Select your QuickBooks edition.
4. Click Continue.

You may want to check this article below about entering payroll information: Add historical payroll information to your QuickBooks Desktop Payroll. 

Please post a reply below if you have other concerns with QuickBooks Desktop. I'm here to help in any way that I can.

Hi, Sarahann.

Thanks for the reply and the link to entering historical payroll information. As far as the direct deposit activation error 40001, I've tried everything mentioned including your suggestion of running QB as administrator. Still no luck. Before calling tech support again, quick question: I have not re-entered the historical payroll info. (I had done this once but the info was wiped out when I re-created the company from scratch - per tech support.) Does it make a difference in activating direct deposit whether there is up-to-date payroll info? 

Hello there, BrowniePoints.

I do appreciate your time in performing the steps provided. 

It will not affect the activation of your direct deposit. I suggest reaching out to our Phone Support Team so they can check and fix the payroll info on your end in our payroll system. Here's how to contact us:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter your concern, then select Continue.
4. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

You can also contact them outside of QuickBooks using this link: https://quickbooks.intuit.com/learn-support/en-us/contact.

Once everything is working as expected, you can now pay your employees using direct deposit. You can refer to this article for the detailed steps: Send payroll and direct deposit paychecks.

Let me know if you have other questions. Take care!

Is there any news on whether a fix for the error 40001 (and/or other direct deposit issues) will be included in the 2021 upgrade for desktop?

Hi, BrowniePoints.

We haven't received any updates yet about a fix for error 40001. Rest assured that once the update is available, you'll receive an email notification saying that this is resolved.

Also, we'll make sure to post an update here once it's available.

To keep you in the loop of the investigation status, please visit our QuickBooks Status website for your reference.

Your understanding and patience are much appreciated as we're looking for a permanent fix.

First I am confused as to why this is Direct Deposit Activation - we already have perfectly good and working Direct Deposit Subscription going.  I am simply trying to Update your payroll account info by July 31, 2021.

I have several clients we use the same subscription for and am getting the following message

Hi, KellyT2020.

I know the importance of keeping everything on track. I'll make sure that this will be taken care of as soon as possible.

Your QuickBooks Realm ID is probably different from what we have in our payroll records. Please ensure that your QuickBooks Desktop and payroll tax table is up-to-date. You can check this resource for your reference: Latest payroll news and updates.

Also, you can contact our Payroll Team. They have the tools to pull up your account and include you in the list of affected users.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Hit Contact Us.
3. Enter a short description of your concern.
4. Click Let's talk and then choose a way to connect.

Support hours are from Monday to Friday 6 AM to 6 PM PT.

For future reference, you can review this material to know more about dealing with some direct deposit problems: Fix direct deposit issue.

Let us know if you have further concerns about direct deposit. We're always here to back you up. Take care!

the error is telling me to contact a support person.

Hello, Jem. 

Before we take this to our support, I have a few troubleshooting steps to help you resolve the error code 40010. 

Make sure you're signed in as an administrator of the company file to activate the Direct Deposit service. Simply click the File menu, then select Close Company/Log off. Then, sign in with your admin credentials. 

If you're logged in as an admin, have you tried doing the Verify/Rebuild process? If not, you'll want to run it to fix the error code.

Sometimes, a data issue within the company file (possibly your admin login) can prevent you from activating the Direct Deposit service. Here's how to run the utility: 

1. Go to the File menu, then hover on Utilities.
2. Select Verify Data, then wait for the process to complete
3. After the process, go to the File menu and hover on Utilities again.
4. Choose Rebuild Data this time, then follow the on-screen prompts to begin the process. 

Another solution to try is to use the Tool Hub utility. It can also help you fix any data or component issues in the program.

Follow the steps from this article to get started: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you're still encountering the error code, you'll want to contact our support agents. You can follow the steps provided by Giovann_G or follow these steps: 

1. In QuickBooks Desktop, press the F1 key. 
2. Click Contact Us.
3. In the box, type something like "encountering error code 40010."
4. Click Let's talk and then choose your preferred way of contacting us. 

After fixing the issue, do you need help getting started with your payroll settings and your employees? This article can guide you through the process: Get started with Payroll. 

You're still welcome to ask any other concerns regarding Direct Deposit. If you have questions with QuickBooks Desktop, please let me know. I'll get back to you with the details and guides. 

I just spent 3 hours on the phone with a QB rep and I am still not able to set up direct deposit account numbers for my employees.  I was able to activate direct deposit with the small debit amount but I can't get into the direct deposit in the employee profile to enter banking account numbers.  Has there been a solution to this problem?

Thanks for joining this thread, Barbara1.

I’ll help ensure you can enter the bank account numbers for your employees.

In situations like this, we’ll have to open the company file to check the source of the issue. I know that you already reached out to our Payroll Support Team about this, but I recommend contacting them again.

They can perform in-depth troubleshooting steps in a secure space. Then, make sure you’ll be able to enter your employees’ bank account information. Click here to get the support information and then choose QuickBooks Desktop Payroll.

I’ve included some articles to help you in the future. These resources contain solutions on how to resolve any direct deposit issues as well as editing your payroll bank information.

• Reverse a direct deposit
• Cancel a Direct Deposit paycheck
• Change your payroll bank account

Feel free to leave a comment below if you have other QuickBooks concerns. I’m always ready to lend a helping hand. Have a good one.

Thank you for your response.  The tech person described the issue as being one that Intuit is working on.  From what I have read it sounds like it is not a new issue.  We tried several things including the QuickBooks Tool Hub.  At this point it seems most appropriate for Intuit to contact me with a solution.  Every time I went through the issue with someone it took quite awhile just to get the rep to understand the issue.  Two reps disconnected the call and didn't help me at all.  Considering this is a product that I am paying over $1,000 annually for I would expect quality service.  

I see that you posted the information long time ago, but it happened to me this month, too. I am trying to activate direct deposit for two companies and having the same issue. I called support many times and they say I have to wait. I've been waiting for two weeks now and it seems ridiculous! They are not able to help. Let me know how long have you been waiting and how it was resolved. Thank you.

Hi there, Violeta4. 

I understand how important to get your direct deposit activated.

To ensure that this will be taken care of as soon as possible, I'd still recommend contacting our Customer Care Team. This way, we'll be able to pull up your account and verify the status of your case. If you have the case number of your previous interaction handy, you may provide it to our representative for a faster transaction.

Here's how to connect with us:

1. Open QuickBooks.
2. Go to the Help menu.
3. Select QuickBooks Desktop Help.
4. Click Contact Us.
5. Enter "encountered error code 40010" in the description box
6. Hit Let's talk and then choose a way to connect.

Once everything is sorted out, you can read these articles to learn how to pay your employees using direct deposit:

• Set up direct deposit for employees

• How do I create a paycheck for an employee?

I'm just a comment away if you need more help dealing with your other tasks. Have a great rest of the day.

I feel your pain.  Been there with a client who had a payroll account (trial).  He subsequently decided he wanted to have my firm take care of his payroll.  I use QBDT enhanced for accountants.  It was a nightmare because QB kept trying to reinstate his account and wouldn't accept my information.  Felt kind of like I was a criminal.

Intuit needs to clean up this process.  

My error is 50004, and says contact admin to activate direct deposit. I am the administrator. I have a client  I have added to my Enhanced Payroll Subscription. I want to utilize DD and have spent 3 days trying to set this up. I have called and gotten tech support assistance. Tech support said wait 24/48 hours and it will resolve itself. I am now in 72 hours since that call and I attempted again this morning to set up. I am getting the same error code. I have tried the rebuild data. Can someone help me. We missed this weeks payroll deadline. I had hoped to leave ADP with this client on the last payroll of 2021, that was not possible this week. 

Thank you in advance for any assistance. I do have another message chain going in reference to 1099-NEC's not printing 3up, which has not been resolved as well. 

Shannon Thomas

Hi @ShanSteveT, I want to ensure this problem is addressed timely.

For all customers who are having trouble printing 1099s, the supposed fix where to install QuickBooks' latest released versions. Press the F2 key on your keyboard and review the list below for reference.

QuickBooks for Windows:

• QuickBooks 2022/Enterprise 22 - R3_71 (or later)
• QuickBooks 2021/Enterprise 21 - R8_62 (or later)
• QuickBooks 2020/Enterprise 20 - RR13_39 (or later)
• QuickBooks 2019/Enterprise 19 - R16_55 (or later)

QuickBooks for Mac:

• QuickBooks Mac Plus 2022 R4 (or later)
• QuickBooks Mac 2021 R8 (or later)
• QuickBooks Mac 2020 - update coming soon
• QuickBooks Mac 2019 - update coming soon

Since the issue persists including the error in activating the direct deposit setup, I recommend contacting our Payroll Care Support. You can work with one of our specialists to let our engineering team investigate why such problem is still not working as expected. I'll show you how.

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. On the Tell us more about your question section, enter a few words describing your initial concern.
5. Select Search.
6. Choose a channel where you wish to connect with our dedicated support.

I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday.

I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks to Prepare for the New Fiscal or Calendar Year.

Don't hesitate to post again here if you have other questions or concerns with payroll setup and forms. I'm always around happy to help. Take care and stay safe!

Thank you, see my reply on the 1099-NEC chain as to my critical fixes as of today's date says -install is pending.

I called the [removed] number sent to me in a private message.Just got off the phone with QB at this number results are I have an "error in my update". They want $995 for a one-time fix. Not in my small office budget. No DD for this client.  The problem only is an issue in the QB 22 version. Should have stayed in the 2021 version. Thanks for all the information QB community!

Good morning,

We have been trying to activate direct deposit for our employees and continually receive the same message.

"Something's not quite right.  Try again later and it should work"

It has been two days, it is a Wells Fargo account if that makes a difference.

Please advise when this issue will be repaired.  

Thank you for your assistance.

This isn't the kind of experience we want you to have when activating direct deposit in QuickBooks Desktop (QBDT) Payroll, @accounting9070. That's why I'm here to share details on the actions you need to help take care of this matter.

This direct deposit activation error needs the attention of our Payroll Care team. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach them out. They can create a case to trigger an investigation and get the issue fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback). 

Also, I'm adding this article to further guide you in managing your business's growth and payroll transactions using QBDT or QBDT Payroll: QuickBooks Help Articles. 

Let me know if you have other payroll concerns and questions about activating direct deposit in QBDT Payroll. Drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @accounting9070.

I am creating a direct deposit for an employee.  I fill the information needed; I receive an error 1001.

2.  A previous company that I had in 1999 (phoenixconcreteconsturctionllc) keeps popping up when I working with this employee.

Hi, cosmosmartini.

I'm here to share some information on why you got an error upon setting up an employee for direct deposit.

The error message you got means that you've entered an invalid PIN. You can resolve it by ensuring to enter the correct pin. It must be 8-12 characters long and include at least one letter and one number. Special characters are not allowed.

If you have entered an incorrect pin multiple times, wait 15 minutes. Then, re-enter the correct pin. If you lost or forgot it, you can change your pin.

As for the company name that keeps showing, you can run the QuickBooks Tool Hub to isolate the issue. Here's how:

1. Close QuickBooks.
2. Download the QuickBooks Tool Hub file. Then, save the file somewhere you can easily find it 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, use the QuickBooks Install Diagnostic Tool.

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Click QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

Here's an article for more information: Fix QuickBooks Desktop Install Errors.

I've also added this link for the detailed information on paying your employee: Pay employees.

Keep me posted on how things work on your end or if you have concerns about paying your employees.

Why is it 2023, and I'm still having this issue? Has anyone actually gotten a resolution to this or did people just give up?