switch to paper payroll check is not working...

Hey there, @SmilingInLINY.

I'm happy to assist you with getting your payroll paper check working, but first, I need a bit more information.

For me to better understand your issue, can you provide me the link that QuickBooks is directing you to? Also, can you include a screenshot of the page you're trying to make the switch on? By providing the link and screenshot, I'll be able to help you get your payroll checks working.

I'll keep an eye out for your reply.

Same -

As I go through runnung payroll, a day behind schedule, I want to write checks instead of use direct deposit. Last time I did this, I clicked the link (pictured below) and it switched me off of direct deposit and permitted me to use checks. What's the right way to run checks one time?

Hello there, JamesV.

We'll have to select paper check in the Pay Method column to run paychecks. Let me walk you through on how to you can run paycheck inside your book.

Here's how:

1. Go to Workers on the left panel and select the Employees tab.
2. Click the Run payroll button at the upper-right corner.
3. Select a pay schedule for this payroll.
4. Click Continue.
5. In the Pay Meth column, select Paper check.
6. Once ready, you can now submit it.
7. Select Preview payroll.
8. Click Submit.

You'll want to check this article to know more about paychecks: Create paychecks in online payroll.

Stay in touch if you need further assistance. I'm right here to help you more!

I'm having the same issue.. ....when I click on "switch to paper checks" on the run payroll screen once I've entered in all the info. per your instructions.    It takes me to this website.  https://community.intuit.com/articles/1429823  instead of switching to paper checks.  

I've done this many times with no problem.  Is this an ongoing issue?  

I'm having the same issue.. ....when I click on "switch to paper checks" on the run payroll screen once I've entered in all the info.  It takes me to this website.  https://community.intuit.com/articles/1429823  instead of switching to paper checks.  

Looks like this has been going on for awhile.  I chatted with someone and we tried a different browser, incognito and clearing the cookies, etc.  nothing changed.  Then, they stopped responding.....ugh!

Hello there, @Lexi_Box.

To help verify why you're unable to switch to paper checks when running payroll in QuickBooks, I recommend contacting our Customer Care Team. They'll be able to do a remote-viewing session to determine the root cause of this issue since the browser troubleshooting didn't work. They can also create an investigation ticket if necessary.

You can reach them by following these steps:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

You may also visit these links that I've attached for more details about creating and printing paper checks: 

• Print paychecks in QuickBooks Online
• Create unscheduled checks in Online Payroll

Please know that my doors are always open to help if you have any other concerns. Just visit me here. Take care!

I was able to figure out another way to print a paper check.  Instead of clicking on the "switch to paper checks" highlighted item at the top of the page (see above screen shot), click on "direct deposit" under payment method next to the employee name.  Then you are given the option of choosing direct deposit of paper check.  Choose paper check and that worked!  

I still think the above link needs to be fixed or changed but this will work in the meantime!

This link STILL hasn't been fixed! It worked three months ago, but now if you want a one time paper check you have to jump through hoops and then go back and change it for next payroll. How is this an improvement? Why is it still a problem two months later? 

Hello there, @MM52.

You have can hand-write checks for your employees in QuickBooks Online (QBO) Payroll Full Service. Let me walk you through the steps.

Here's how:

1. In your QBO account, click Workers from the left panel.
2. Select Employees.
3. Under Run payroll button at the upper-right corner.
4. Select a pay schedule for this payroll.
5. Click Continue.
6. In the Pay Meth column, select a Paper check.
7. Once ready, you can now submit it.
8. Select Preview payroll.
9. Click Submit.

Here's an article you can read for your reference: Create paychecks in online payroll.

You might also want to check out these articles for more information: 

• Printing Checks and Pay Stubs.
• QuickBooks Online Payroll Full Service Hub.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good day!

I've followed the instructions but there isn't a drop down in the Pay Method column for Check.  How to workaround this?

Thanks for the screenshot. You're actually on the right page now, @christao99,

There is just 1 step you need to do to switch Direct Deposit to paper check. Follow the steps below:

1. From the Payroll menu, then select the Employees tab.
2. Select Run Payroll.
3. Click on Direct Deposit link found on the Pay Method column next to the employee's name.
4. Tick the Paper check radio button.
   
   
5. Preview and submit the rest of your payroll as you normally would.

Here are some links to help you with your payroll processing in QBO:

• Turn off direct deposit for an employee.
• Print paychecks in QuickBooks Online.
• Payroll and Workers Hub for QBO

Let me know if there's anything else I can do to help you. I'll be around whenever you need further assistance. Have a great rest of the week!

When I entered my employee, I entered their bank information to pay them by direct deposit, but when Ingo in to pay them, it has paper check as the method of payment. I don’t want paper check.

Greetings, @Mdd41. 

Thanks for joining in on this thread. I hope your day is going well. Let's work together and get this problem resolved. 

Let's ensure that the direct deposit was set up. It may have not saved completely. Don't worry. It's an easy process. Here's how: 

1. Go to the Payroll tab on the left-hand menu bar. 
2. Choose the Employees portion of the page. 
3. Hit Run Payroll. 

       4. Tap on the name of the employee's hyperlink. 

       5. Scroll down and find the "How do you want to pay {Employee name}." 

       6. From the "Paper check" drop-down and select one of the Direct Deposit options. 

       7. Enter the information needed. 

       8. When ready, click Done. 

It's that easy! In addition, here's a guide that can help you out: Set up an employee for direct deposit. 

I hope these details help. I want to make sure all of your concerns are addressed. I'm only a post away if you need me. Take care! 

This is ridiculous.  I have the EXACT same issue and the link in your system STILL brings us to a stupid forum.  Please, for the love of all things mighty, you people are supposed to be the experts in this payroll and financial systems and you can't even sort out how to pay employees by paper instead of by direct deposit on an ad-hoc basis? And I trust you with my taxes?!??! I may need to rethink this. I switched from Gusto because I was expecting a more mature solution and this is pitiful.

We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of impression we want you to experience, jcrump.

Rest assured I'll take note of this so I can pass along your experience here on my end and provide all the feedback you have to the appropriate channels. To switch Direct Deposit to a paper check, just tap the Pay Method column next to the employee's name. Here's how: 

1. Go to Workers on the left panel.
2. Select the Employees tab.
3. Click the Run payroll button at the upper-right corner.
4. Choose a pay schedule for this payroll.
5. Tap Continue.
6. In the Pay Meth column, choose Paper check.
7. Once ready, you can now submit it.
8. Select Preview payroll.
9. Press Submit.

You'll want to check the Create paychecks in Online payroll article for more details about this one. If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Visit our Payroll page for more insights about managing your payroll in QuickBooks. 

Feel free to touch base with us if there's any help you need. As always, we're always right here to address you if you have any questions about your account. Have a great day ahead. 

I found another way to easily switch to paper checks in the updated quickbooks payroll online system. when you are entering the payroll info for hours, bonus etc.., click the blue text for pay method column which will likely say "direct deposit" then you can simply select paper check and proceed. I don't know if it will default back to direct deposit for next payroll yet so you'll want to verify before running next payroll.