I got you the details of why federal taxes were not withheld from your paycheck, Kathy.  

The common reasons why employees are not withheld with federal taxes are the following:

• The employee claims to be tax-exempt.
• If the employee's wages didn't meet the minimum threshold. 
• The wage limit has been reached. You can run through this article for a better understanding of payroll tax wage and base limits: Understand payroll tax wage bases and limits.

To rectify this, we can check various factors that affect your taxes. First, your payroll wages, deductions, or contributions are correct, then update if needed in your payroll product. Next to it, check the employee’s federal filing status by following the steps below:

1. Navigate to the Payroll menu and select the Employees tab.
2. Click the name of the employee.
3. Under the What are [employee's name] withholdings section, click the Pencil icon.
4. Make sure the federal status is not Do No Withhold (exempt).

You can refer to this article for more information on the process: Troubleshoot no income tax withheld from a paycheck. 

After you've double-checked that everything is in order, I recommend looking at the Payroll Tax and Wage Summary report. It explains how QuickBooks calculates tax amounts on employee paychecks as well as the wage base limit for each employee's tax. 

Let me walk you through:

1. Go to the Reports tab located on the left pane.
2. Type Payroll Tax and Wage Summary in the search box and press Enter.
3. Modify the date range and click Run Report.
4. Click the Federal Income tax under Federal Taxes (940/941).

Feel free to reply to this post if you need further assistance with your payroll. The Community always has your back. Have a great day!

Sent out invoices today and my customers are complaining that there’s no longer a payment figure for them. I’m currently and active on my account, but yet QuickBooks phone says call back later thier closed and I called 24/7 line and been on hold 28 minutes I don’t think anyone’s going to answer smh

I hear your feedback and don't want you to experience these challenges, @NSPS.

Let me share ways to have the payment option on the sent invoices. First, ensure your QuickBooks Payments are linked to your QuickBooks Online account. Here's how you can check:

1. Go to the Gear icon, then select Account and Settings.
2. Select Payments.
3. In the "Existing Account" section, check if your QB payment is already linked. If not, connect or link Merchant Service to enable the payment option.
4. Then, Select the QuickBooks Payment account you want to connect to. Then select Connect.
5. Review the account info and make sure it's accurate. If everything looks good, select Connect.

Once connected, enable the payment options on the invoice to allow your customers to make payments. Please refer to the steps below:

1. Go to Sales, then select Invoices.
2. Find the invoice you want to update, then click Edit.
3. Select the Manage icon, then select Payment options.
4. Turn the switches on for the payment method/s you'd want to use.
5. Select Save or Review and Send.

You can check this article for further details: Receive and process payments.

When you visit our website and go to the support section, the Community is the only support that's open 24/7. Our chat support team is available throughout the day from Monday to Friday. For phone calls, our support team for Plus, Essentials, and Simple Start is available from Monday - Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day. You can also directly reach out to support through this link: QuickBooks Online Support.

In addition, we have reports that you might want to pull up so you can track your sales orders that you can use in future tasks. You can view this resource for reference: Run and Customize reports.

Please keep us posted if you have other questions about managing invoices. I'm always here to assist. Take care.

My account has been hacked and someone has opened a. Loan need to cancel immediately 

Hello, Sergio.

Dealing with a potential hacking issue involves a comprehensive investigation. Thus, I recommend contacting our Phone Support team. They have the tools required to check your account and identify the underlying cause of the issue.

Here's how:  

1. Log in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a Human.  
4. Type your concern.  
5. You have two options: either request a callback or message an agent to speak with a representative.

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps. 

I'm adding this reference for tips and guides on how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

Keep me posted if you need assistance with your QuickBooks account. The Community is always here to assist you.

I am doing payroll.  this is my first time.  I change the time to number to calculate exact pay.  When I input the time to QB payroll, it takes time format only.  Can I input the time with number?  for example.  I like to put 7.5 for

7 hours 30 min. 

We appreciate you joining the thread, Hannah. We'll gladly provide the details you need to help change the time format inside your QuickBooks company file. 

Before anything else, we would like to know what QuickBooks product you're currently using. Are you using the QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? If you're using the Online version, please know that the option you're trying to access is unavailable and that the time format is in minutes, not decimal.

In case you're using the desktop version, these are the steps to modify the time format inside your company file:

1. Access your QuickBooks Desktop company.
2. On the top right corner, click the Edit menu and select Preference.
3. Select General, and then click the Company Preferences tab.
4. In the Time Format section, tick the Radio button beside Decimal.
5. Once done, click the OK button.

If you're using the Online version, please know that the option you're trying to access is unavailable and that the time format is in minutes, not decimal.

On the other hand, we're providing these articles to help you manage employee's information and payroll schedules inside the program:

• Edit or change employee info in payroll
• Set up and manage payroll schedules

The Community space is always open if you have other payroll-related tasks or need assistance handling employees. Don't hesitate to visit us anytime. We're always ready to give you a helping hand. Keep safe.

Hello. I just want to ask some questions on how can we connect quickbooks to another accounting tools. Because we have been trying to connect our Quickbooks account to PEMO. But unfortunately there was some errors like we need an admin permission to connect. Kindly advise us on how can we solve this kind of problem. Thank you for your support!

@MELISSA234 

This PEMO?

https://www.pemo.io

Are you using QBO US version or another region?

hi  im trying to renew subscription and getting error message EBPI-400-ORDR-221 

@cbouslog 

QB Online or QB Desktop

Let me route you to our Support Team so you can renew your subscription and get back to your business, Chad.

It's best to contact our Support Team for further assistance. Our support representatives have the tools to identify the causes of the error message or perform screen sharing if necessary.

Here's how to reach out to them within QuickBooks Online (QBO):

1. Sign in to your QBO account.
2. Click the Help (?) icon.
3. Select the Search tab, then click Contact Us.
4. Select a topic and choose how to contact our support team:

• Via Callback, where they save you a spot and call you back
• Via Chat, to start a chatting session with our support

The supporting hours are available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. Advanced users will be at any time, any day.

Also, I'll add this article as your guide to renewing your QBO subscription: Resubscribe to or reactivate QBO.

Moreover, if you need to update your payment method for QBO billing, you can check out this reference: Manage billing, payment, and subscription info in QBO.

I'll be here to lend a hand if you need further assistance renewing your subscription. Have a good one.

Business bank account not updating from truist.  No issues getting in bank account.  I’ve talked to 7 QB people and no one helps, says a Truist problem.  Truist says if I have no issues with bank acct it’s a QB issue.  This is a vital function of business and highly frustrated.  Is there anyone in this company who actually digs deeper to help a customer? 

@Kellys01 

Try opening your QBO account on any private/incognito browser.

Hi im needing some help with my quickbooks payroll its saying i need to update but i cant seem to get it to update, i need to get my payroll done and wont let me continue till i update

Hello Laura183. Thanks for connecting with us here. I'll be glad to help steer you in the right direction. To get started, could you elaborate more about what happens when you try to update it? 

How can I import my bank info for the year of 2023?

@CleanBean 

QB online or QB Desktop?

Hi there. The program allows you to manually upload your 2023 transactions. Here's a helpful article here that shows you how to manually upload your transactions. I encourage you to try out the steps in the article and let me know if you have further questions. I'll be on standby. 

why did QuickBooks iIntuit online increase rates for each of the five corporations I have online without notifying me or giving me the heads up?

Hello MPMLLC. Thanks for chiming in on this thread. It's important you're notified about changes to your subscription cost. While communication for this conveyed by us to you via email, I recommend checking your email folders pertaining to the price change. In the meantime, feel free to ask other questions. I've got your back. 

Quickbooks will not open

I appreciate you for bringing this to our attention, Ralph. I know how precious time is for you and the relevance of accessing your QuickBooks account to manage your business.

To begin with, can you tell me if you've encountered any specific error messages while trying to open QuickBooks? This way, we can provide an appropriate resolution for you to access QuickBooks.

In the meantime, we can perform some troubleshooting steps to determine if this is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, go to the QBO page and try to open QBO again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

If the issue persists, I recommend contacting our support team. Our team will take a closer look at the situation and provide a resolution.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please inform me of any developments, Ralph. If you have questions, feedback, or concerns about accessing QuickBooks, feel free to reach out to the Community. I'm here to help.

I got a message my Quick Books would expire in 7 days. It seemed not right and I have always gotten reminders when it was coming up and I never received any..I can't find out if this is true and I need to renew. Can you help me? Thanks