24/7 contact number for support

Hello there. Let me give you information on when to contact our support team.

If you're using QBO Plus, Essentials, or Simple Start, the support team is only available Monday to Friday from 6 AM to 6 PM Pacific time and Saturday from 6 AM to 3 PM Pacific time. And if you're using QBO Advanced, you can reach the support team any time from any day. 

If you have concerns, you can post them here in the community. Community is a 24/7 support that can help you achieve your goals inside QBO. We have the Community QBO experts who can assist you with your other concerns. 

To understand more about the schedule of our support team, check out this article: Contact QuickBooks products and services support. 

Reply below for your problems with handling your business inside QBO. The community is here for you. Have a good one! 

why is my payment delayed no reason or nothing?! and I can't reach anyone to see whats going on?!

I didn't want you to have this kind of experience, savageeboni. I understand the urgency to keep track of why customer payments were delayed in your account and manage these funds in QuickBooks. Let me help resolve this matter, so you can get back in handling your business.

If this is your first time processing with a QuickBooks Payments account, the initial set of transactions you take will be delayed for up to five business days while we conduct a review on them. With this, an email notification will be sent to you with detailed instructions on what additional information is needed to complete our assessment. To learn more about this process, you can visit this article: Find out when QuickBooks Payments deposits customer payments.

We periodically review payments to help protect the security of all parties involved and mitigate fraud risk. To help you check customer payment status, you can sign in to the Merchant Service Center and check the Method column. If the status shows as "Withheld", that payment is on hold, and we're reviewing it. You'll receive regular email notifications if any updates or issues happen when processing these amounts. For more insights, feel free to visit this guide: Why are my funds on hold?

In addition to that, I've added our support hours so you can set an available time to reach them out to ensure you get on hold with our support team on time.

Moreover, I'm sharing this reference to help you review your business finances and account statements to ensure your books are accurate: Run reports in QuickBooks Online.

I'll be available anytime in this thread if you have additional questions when managing customer payments. Just keep us posted so we can further provide help. Keep safe!

I need to talk to an online QuckBooks Desk Top Pro to fix the problem.  What phone number do I call to connect with this live person?

I'm glad to see you here in the Community, kenwood. I'll ensure you that you'll get the help you need.

Here in the Community space, we're unable to provide you with sensitive information like numbers, names, and codes. I can walk you through how to contact QuickBooks Online support. But before that, may I ask what specific issue you have right now? We're also here to provide you with accurate information and a troubleshooting process to resolve your concern.

If you still want to proceed in contacting our technical support team, you can follow the steps below:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please give a brief description of your issue, then select Let's Talk, and then choose a way to connect.

Please check out this article for QuickBooks support hours:  Contact QuickBooks Desktop Support. 

You can also reach out to our QuickBooks Support Team directly to this website: Contact QuickBooks Support.

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

Keep me posted if you need assistance with navigating your QuickBooks account. The Community is always here to assist you.

I am trying to get my cvs file to upload to quickbooks online. when i upload it turns all debit/credits into credits how do i fix this? 

Thanks for joining this thread, Gina. Let's review the format of your CSV files to ensure your transactions will show the appropriate debit/credit when uploading them into QuickBooks Online (QBO).

Before that, please be aware that if you're uploading CSV files for credit card accounts, transactions may be displayed in reverse. For instance, deposits may appear as negative amounts because paying your credit card reduces your balance.

Otherwise, let's exclude your bank transactions and review the format of your CSV files to ensure the entries will upload correctly. Here's how:

1. Go to Transactions and click Bank Transactions.
2. Select the account tile for the bank account.
3. Go to the For Review tab.
4. Put a checkmark beside the transactions you want to exclude and click Exclude.

Once done, review the format of your CSV file. Make sure to use either a 3-column or 4-column format. The 3-column has a Date, Description, and Amount line, while the 4-column includes the Date, Description, Credit, and Debit column. You may read this article for the complete details: Format CSV files in Excel to get bank transactions into QuickBooks.

When everything looks good, upload the file again to QBO.

Furthermore, I recommend reconciling your accounts in QBO to ensure your books are accurate and there aren't any duplicate transactions.

Stay in touch if you have additional questions about uploading your CSV files. I'll be more than glad to assist you further. Take care, and have a good one.

Good morning, we have a major issue with our sales tax reports.  Liability, summary and detail.  I enter the date filter (by quarter) and it shows previous months and they are random.  It does not match our revenue for the quarter and we cannot use this for filing.  It's a mess.  I really need to talk to someone at QBO support as this is time sensitive and we need it fixed asap - or at least I need to know why QBO is messing this up.

Please direct me to where I can get the support phone number.  Thank you.

Hello, Mdmx1324. I understand the importance of matching your data in your Sales Tax Report in a timely manner. QuickBooks Online generates reports based on how you customize its filters, and I'd be glad to help you pull up the quarterly data you need.

First off, I'd like to clarify if you're trying to filter or group the report by quarter. This way, I can provide you with the most appropriate suggestions.

To filter the report by quarter, please follow these steps:

1. Click on Reports on the left panel.
2. Choose the report that you want to open.
3. Set the Report period to This Quarter.

On another hand, to group the report by quarter, select Quarter from the Group by menu.

Also, you can manually choose the start and end dates of the previous quarter to pull up the data you want to view.

Secondly, the Cash and Accrual method bears different data. The accounting method must have been the reason why your reports don't match. With this, I recommend switching from Cash to Accrual or vice versa to accurately pull up the data you need.

Lastly, I added this article to help you with your sales tax calculation: Correct calculation errors with Automated Sales Tax address verification in QuickBooks Online.

If you're referring to something else or have another QuickBooks-related concern, feel free to reply to this thread or leave a post. We are always here to help.

Hi. 
I have had a subscription to Quickbooks Self Employed app for YEARS. I changed the company name and now it’s saying that I only have a free trial even though I have been paying monthly for years. I’m not paying for two subscriptions when I only need one. 

Let me route you to our support team that can check your subscription, @remingtonrvrentals.

I'll be happy to check this for you, however, I don't have the chance to do it here on the Community page for security reasons. At this time, I encourage reaching out to our Support Team so they can check and review this further securely. Also, a representative can explain and take a look at why your QBSE account shows a free trial.

To reach them, follow the steps below:

1. Go to Help (?) and select Contact Us.
2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Enter “talk to a human”, then select Continue.
4. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

For more details and support hours, see this article: Contact QuickBooks Self-Employed Support.

Once everything is sorted out, you can cancel the free trial account. For detailed instructions, see this link: Cancel your QuickBooks Self-Employed subscription.

Additionally, let me share these resources that will guide you in categorizing your bank transactions in QBSE:

• QuickBooks Self-Employed Overview
• Categorize transactions in QuickBooks Self-Employed

Please let me know if you have any further questions about your subscription or anything else. I am always available to assist you. Have a wonderful rest of your day.

Hi,

I'm a brand new online user of QB Essentials and a long time user of QB desktop.  I understand that the support line is open now for PST. What is the number I should call? I want to share a screen and get help. 

I'm glad to see you here in the Community, @CaroleN. I'll ensure you that you'll get the help you need.

Please note that we cannot provide you with sensitive information like numbers, names, and codes in this Community space. However, I can guide you on how to contact QuickBooks Online Support team to help you resolve your concerns.

To get in touch with our support team, you can follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose either chat with us or have us call you.

Alternatively, you can check out the QuickBooks Online Support article to directly contact our support team. 

Meanwhile, you can also provide us the details about your concern. We'll definitely help you find a solution to fix your issue. 

Moreover, I also encourage checking our Community Help page to learn some tips in managing your QuickBooks account. Please ensure that you selected the correct product. From there, you can search read articles that can guide you in completing your future task.

If you have any other QuickBooks-related questions, please feel free to get back to this thread. I want to make sure you get the support you need to get back to your business. Take care!

i need a number to call and talk with some one       when i go to update my intuit it asks for a phone number and emial   and it says the one i put in is wrong   

 Welcome to the Community, @genglass25.

I'm here to route you to the Customer Care team to help you successfully update your intuit account. You can reach them within your QuickBooks Online account.

Before doing so, when you are asked to enter your phone number and email address, make sure to enter the correct details recorded in the account. Refer to this article for the detailed steps: Update or change your Intuit Account sign-in information.

Meanwhile, follow the steps below to contact our Customer Care team.

1. Sign-in to your QuickBooks Online company.
2. Click Help (?).
3. Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, if you want to update business or contact names on your account, you can read this article: Update business or contact names on your account.

Let me know if you have questions about updating your account. I'm always here to help. Have a great day.

I was forced to get online payroll and I don't want it .Can I reactivate my desktop payroll?

Allow me to share some information about reactivating your QuickBooks Desktop Payroll, @wesmar. 

If you have previously used QBDT payroll, you may continue from where you left off or start over. Be aware that some payroll products have changed or are no longer available, so you might need to choose a new one.

Before we begin, ensure you have a supported version of QBDT. To reactivate your payroll service from the web, here's how:

1. Sign in to your account using your Intuit account like you normally would.
2. Under Status, choose Resubscribe.
3. Follow the on-screen steps to reactivate your payroll service.

Additionally, the best way to turn your payroll service back on is directly in your QuickBooks Desktop company file.

1. In your QuickBooks Desktop company file, go to Employees and select My Payroll Service.
2. Select Account/Billing Info.
3. Sign in using your Intuit Account login. Your QuickBooks Account page will open.
4. Under Status, choose Resubscribe.

Moreover, please take note that It may take up to 24 hours for the reactivation of your subscription to fully complete. Your subscription will show Active once the reactivation is complete.

Once done, you're now ready to run payroll so you can get your team paid on time.

If you have further questions about reactivating your QBDT Payroll, you can comment below, and we'll respond to you as soon as possible. 

@genglass25 

What update?

QB Desktop or QB Online?

@wesmar 

Which QB Desktop year version do you have?

quickbooks premier plus edition 2024

is there a number i can call and talk to someone 

@genglass25 

Can you access CAMPS as the Primary Contact and find your license code there?

Thank you for coming back to the Community, genglass25.

 Maintaining accurate account information is crucial, especially when it comes to your phone number and email address. This guarantees a seamless experience in managing your subscription and product.

As mentioned by @4Gal, make sure to be the primary contact of the account when accessing the Customer Account Management Portal (CAMPs) portal. They're the only ones who can change the address and phone number. 

If you're still unable to update the information through (CAMPs), I recommend contacting our Technical Support Team and update the information for you. Follow the steps below to obtain the contact details:

1. In your company file, head to the Help menu at the top to select QuickBooks Desktop Help.
2. This action will take you to the Have a question? window.
3. Choose Contact Us and give a brief description of your issue.
4. Click the Continue button and log in to your Intuit account.
5. If you don't have an account, select Create a new account.
6. From there, select Continue and Continue with my account.
7. We'll email you a single-use code and make sure to input the number.
8. If you have more than one account, choose the one you want to use and Continue.
9. Press the Continue button and select chat with us to initiate a conversation or Have us call you to speak with an agent.

To learn more about the best time to reach out to our support team, refer to the following link: Contact QuickBooks Desktop support.

In addition, utilize these resources to guide you through the process of updating the phone number for your business, including the address and email information:

• Change your QuickBooks Desktop address or phone number
• Update the email address you use for QuickBooks Desktop

In addition, the links below provide information on how to manage your Intuit account or subscription, and solutions to troubleshooting login problems: 

• Recover your Intuit Account if you can’t sign in
• Change, manage or update your Intuit account with CAMPs
• Manage your QuickBooks Desktop subscriptions and services

Keep me posted if you have additional questions about changing your address or phone number or other account-related concerns. I'm always ready to provide the assistance you need. Have a good one, @genglass25.

Hi, I have been trying to get an issue resolved since November. I belong to an organization where the treasurer which changes every year and the person who set up our Quick books account died. Luckily, I was on the account and am not the treasurer, but I am not allowed to renew our subscription, update any info and now I cannot use the product. I have called MULTIPLE times and have had several people who were supposed to call me back who did not. I need assistance getting this escalated so that I can add several admin with the ability to access the program so this kind of issue doesn't happen again. Thanks! 

@DLT13 

QB Desktop or QB Onine?