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Carneil_C
QuickBooks Team

24/7 contact number for support

I recognize the importance of getting this issue resolved, @DLT13.

 

This is not the experience we want you to have. I'm here to address your concern with this query with your account.

 

Regarding your concern, you can request to be a primary admin. This way, you can manage your account subscription and seamlessly use the product. If the primary admin or contact is unavailable to transfer the role to you, you can send a request to our account protection team. 

 

You can do this by following the process below:

 

  1. Gather your documents.
  2. Complete the form and send your request.
  3. Lastly, we'll review your case as soon as possible.

 

Once the review is complete, you’ll receive an update via email with the status of your request. 

 

For a detailed step-by-step process, you can refer to this article for reference: Request to be the primary admin or contact. Thus, the process must be completed for the safety and security of your account.

 

On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.

 

Ping me a reply if you have any further questions about managing your account. I'll always be ready to assist you. Stay healthy and hydrated.

Shanon2
Level 1

24/7 contact number for support

I had filled out 1099's online.  When should I expect the information in the mail?

AlverMarkT
QuickBooks Team

24/7 contact number for support

Hi there, @Shanon2.

 

I can share with you when you can expect the confirmation email once the 1099s are successfully e-filed. 

 

When you e-file your 1099 forms, you will receive a confirmation email approximately a week after the IRS accepts and confirms submissions. Furthermore, if you e-filed the forms by January 28, the 1099 forms will be mailed to your contractors to the addresses indicated in the contractor's profile by January 31. 

 

If you want to check the status of your e-filed 1099 forms, you can check the 1099 filings tab. 

 

If you need to correct 1099s in QuickBooks Online (QBO), let me add this article as a guide: Correct or change 1099s in QuickBooks

 

We'll be here if you have further questions about the status of your 1099 forms you e-filed within QBO. We're committed to offering ongoing support. Take care.

Sandra921
Level 1

24/7 contact number for support

I am having difficulty entering a new business in my QuickBooks Pro.  The area that wants my email address is shaded and it wont allow me to enter any information, therefore, it won't let me set up this new business.

 

jeanbiverly_
QuickBooks Team

24/7 contact number for support

I'm here to help you with your business setup, @Sandra921.

 

When creating a company file that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. Once you've completed all the necessary fields with an asterisk, you can proceed by clicking the Create Company button. 

 

However, the Create Company button remains greyed out unless an email address is entered in the Admin's email field.

 

To fix this issue, we can go through the steps again and select the Sign-in Later option, which will allow you to enter the email address manually. You can refer to this article for additional reference on creating company files: Create a QuickBooks Desktop company file.

 

Please let us know if you have any follow-up concerns regarding setting up your new business. The Community is always eager to help you out.

4Gal
Level 11

24/7 contact number for support

@Sandra921 

Which QB Desktop year version?

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

mattmarcelle73
Level 1

24/7 contact number for support

I no longer work for a company that used my email address for QuickBooks. Now i am trying to start a new account but cant with my email address. can i have my email detached from that account so i can start a new account with it

IrizA
QuickBooks Team

24/7 contact number for support

Hello there, Matt.

 

You can still use your existing email address to add or create another company. Please know that each company file has its subscription, but you can access them with the same sign-in info by following these steps:

 

Step 1: Select a subscription you prefer for your new company file by visiting the QuickBooks pricing page or by clicking this link: https://quickbooks.intuit.com/pricing/.

 

Step 2: If you're already signed in to QuickBooks: 

 

You can skip this step if you haven't signed recently. 

 

  1. See if the company file that's being shown is the one you want to use.
  2. Click Yes, that's correct.
  3. Follow the instructions on your screen to create a new company file.

 

Step 3: If you haven’t signed in recently:

 

  1. You'll be prompted to create an Intuit account. Do not fill out this form unless you want to link your new company file to a new account.
  2. Find the Adding a company to an existing account? section. Click the Sign-in link. 
  3. Use the user ID and password you already use for QuickBooks for signing in. 
  4. Follow the instructions on your screen to create a new company file.

 

On the other hand, you can also change the primary admin in your existing company file and assign it to your new account. If you can no longer access your old company, you can request to be the primary admin

 

Here's how: 

 

  1. Sign in to QBO as the primary admin. 
  2. Go to the Gear icon located at the upper right corner, and then click Manage Users
  3. Press Add user
  4. Enter the Name of the new account, and select a role for them by clicking the Role dropdown.
  5. Press Send invitation

 

After sending the invitation, click the link and accept the invitation so that your new account can now be the primary admin. 

 

To learn more about the said steps above, you can use this material since it contains a lot of information that will help you further about adding another company file to your existing email address: 

 

 

Moreover, you can also get started and adjust settings after you sign up for QuickBooks Online after you sign in to your QBO account. 

 

I'm glad to help if you need further assistance or have any additional questions regarding QBO. Just let us know in the comment section. Have a great day! 

gregg jachim
Level 1

24/7 contact number for support

migrating desktop to online

 

LollyNino_C
QuickBooks Team

24/7 contact number for support

Moving data efficiently between different QuickBooks products is crucial. Allow me to provide some details on handling this matter about migrating data to QuickBooks Online (QBO), Gregg.

 

Some features and transactions don't transfer over when you move your QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). It's because some transaction types are presented differently in QBO. 

 

Please take note of the following information before moving to QBO:

 

  • After signing up for QBO, you have 60 days to move a company file.
  • If you've previously set up payroll in QBO, move your lists instead of your company file.
  • Because of feature limitations, some of your lists and reports will not be converted.

 

After inputting seven months of fresh data into QBO, you'll need to manually transfer the transactions you entered in QBDT post-conversion by uploading them through an Excel spreadsheet. It involves exporting your list from QBDT and importing it into QBO.

 

I'm listing them down to make sure I got you covered:

 

  • You'll have greater migration success if you have a QuickBooks Desktop (QBDT) version release or higher: 2022 R5. Ensure that your version release is up to date before migrating your data.
  • If the file exceeds the target limit (750,000), it can't be converted to QuickBooks Online. But you can condense your data to minimize your targets before migrating it. If it doesn't work, your only option is, you import lists and balances into QuickBooks Online or utilize an online migration tool.

 

On the other hand, you mentioned earlier that you don't see the built-in conversion tool. For QBDT Enterprise, our developers keyed the steps to migrate your data. Please follow my directions below:

 

  1. Sign in as an admin to the desktop company file you want to move.
  2. On your keyboard, press Ctrl 1 to open the Product Information window.
  3. Press Ctrl Q, then select OK to display the export window, then select Get Started.
  4. Sign in as an admin to your QuickBooks Online company.
  5. Choose an online company, select the company you want to replace with your company file, then select Continue.
  6. If you track inventory in QuickBooks Desktop:
  7. Select Yes to bring them over, then enter the as-of date.
  8. Note: Use the first day after your last tax filing period as your inventory start date.
  9. Select No if you want to set up new items later in QuickBooks Online.
  10. Enter Agree in the text field, then select Replace.
  11. Select Yes, go ahead and replace the data, then select Replace.

 

You can refer to the article about how features and data move from QuickBooks Desktop to QuickBooks Online. You'll want to expand the transaction section.

 

Also, you can check about moving data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO): 

 

 

Keep me posted on how it goes in the comments below. If you have other migrating concerns or questions about managing your QBO data, I'm always ready to help. Take care, and I wish you continued success, Gregg.

4Gal
Level 11

24/7 contact number for support

@gregg jachim 

QB Desktop US version to QB Online US version? Which QB Desktop year version?

Open your company file and hit CTRL 1 keys. How bis is your Total Target?

farmlady1
Level 1

24/7 contact number for support

When I go to open my Quickbooks, which is the QB Desktop Pro I get a pop up message saying The File or directory is corrupted or unreadable. Can you help me?

GenmarieM
QuickBooks Team

24/7 contact number for support

Welcome to the Community space, @farmlady1.

 

I recognize the importance of opening your QuickBooks Desktop (QBDT). I'll be here to help you sort it out.

 

First off, consider updating your program to the latest release. Next, Download and install the QuickBooks Tools Hub. This will help fix common errors in QBDT. Here's how:

 

  1. Close the software.
  2. Download the QuickBooks Tools Hub file. Then, either save it to your Downloads folder or your Windows desktop.
  3. Open the file you downloaded (QuickBooksToolsHub.exe).
  4. Follow the on-screen instructions to install. Agree to the terms and conditions.
  5. Double-click the icon on your Windows desktop to open the tools hub when the installation is complete.
  6. Select Program Problems in the QuickBooks Tools Hub.
  7. Choose Quick Fix my Program.

 

After that, run the QuickBooks File Doctor. Let me guide you through the steps.

 

  1. Select the Company File Issues tab from the tools hub.
  2. Choose Run QuickBooks File Doctor.
  3. Select your company file from the drop-down menu. If you don’t see your file, click Browse and search to locate your file.
  4. Click Check your file (middle option only) and then choose Continue.
  5. Enter your QuickBooks admin password.
  6. Click Next.

 

Additionally, I'm adding this helpful article for detailed steps in fixing your QuickBooks Desktop: Fix issues when QuickBooks has stopped working.

 

Also, you can reset your password in QuickBooks Desktop whenever you have trouble signing in to your company.

 

Return to this post if you have other concerns about opening your QuickBooks Desktop. The Community is always here to help.

4Gal
Level 11

24/7 contact number for support

@farmlady1 

Which QB Desktop year version?

Can you open the sample file?

 

CPAG1
Level 1

24/7 contact number for support

I need help and cannot find any for logging into my Quickbooks Desktop Pro on the weekend. There was an update and now it says we don't have required permissions and to contact the system administrator. What can I do to use this Quickbooks over the weekend? It's Easter and a busy weekend and we cannot get into our Quickbooks????? Where is the help when you need it???

ShyMae
QuickBooks Team

24/7 contact number for support

Hi there, CPAG1. I see that you have posted the same queries twice.
 

My colleague already responded in the other post. You can read it through this link: https://quickbooks.intuit.com/learn-support/global/banking/re-i-cannot-login-to-quickbooks-for-push-...
 

I'm still here if you require further assistance with any QuickBooks-related concerns. Please let me know by tapping the reply button below. I'll always have your back.

4Gal
Level 11

24/7 contact number for support

@CPAG1 

Which QB Desktop year version?

MM_bros
Level 1

24/7 contact number for support

I need to set up a custom role that adds the "Bill Approval" to the "Standard all access" role.  It seems that something is stopping me from having a single user have both "Bill approval" and full access "Time Tracking"

MM_bros
Level 1

24/7 contact number for support

I am a primary admin user.  I am trying to setup a role for another user that gives them the authority to both 1) approve bills, and 2) have full access to Tracking Time...along with all the other "standard all access" role access.

 

4Gal
Level 11

24/7 contact number for support

@MM_bros 

QB Online or QB Desktop?

MariaSoledadG
QuickBooks Team

24/7 contact number for support

Let me help you set up the role, MM_bros. 

 

May I know what specific product you are using? If this is QuickBooks Desktop, you can select from 4 predefined roles for your business. You can set up specific roles for your user. To do so, follow the steps below:

 

  1. Go to the Company menu, then select Users.
  2. Select Set Up Users and Roles.
  3. Enter the admin password, then select OK.
  4. Select the Role List tab.
  5. Select a role, then select Edit to review its permissions.
  6. In the Area and Activities section, select an area of your accounts. You can select None, Full, or Partial to set the access level.
  7. Once you set the permissions, select OK to save.

I have tried this on my end and here's my actual screenshot:

 


 


 

 

 

Please note that you'll have the option to select Full Access for your Purchases and Accounts Payable and the same as Time Tracking.

 

On the other hand, if you're using QuickBooks Online, you can only set different levels of access for standard users. They can work with customers, sales, vendors, and expenses and can enter timesheets, add users, update company information, or manage subscriptions. 

 

If you want your users to track time, you can make them a time-tracking-only user. They can enter timesheets for themselves and will only have access to timesheets and time reports. For bill approval, this is only available in QuickBooks Online Advanced. You can create custom workflows to automate common tasks in QuickBooks. 

 

You can also check this article on how access rights work: User Roles and Access Rights in QuickBooks Online.

 

Furthermore, learn how to add, edit, and troubleshoot QuickBooks user login and restrictions. I've got these articles for more information: 

You can always keep in touch if you have any other concerns about managing users. I'm always right here to help.

Raydellaca
Level 1

24/7 contact number for support

I have a billing question.  I am not a Quickbooks user and never have been.  However, a reoccurring charge has been charged to my bank account.  I can't seem to get a person on the phone to assist me.  I use Quicken and my annual renewal has already been charged to my credit card.  The charge in question is showing up on my bank account and the reference is @Qbook Onl.  I have spoken to two and called 3 phone numbers to no avail.    I will be contacting my bank to remove the charges but need to stop the reoccurring charge.  HELP!

SheandL
QuickBooks Team

24/7 contact number for support

I acknowledge the importance of addressing this issue about the unwanted charges linked to your bank account, Ray. I'm here to ensure you can remove these.

 

To guarantee that the charges on your account are legitimate and are from Intuit, I suggest contacting your bank's support team. They will be able to provide you with more information and help you verify the charges. This extra step will help prevent any potential fraudulent activity on your account.

 

Once your bank confirms that these are from us, I recommend reaching out to our team so they can help you eliminate these transactions from your statement. To contact us, you can dial the number posted in this article: QuickBooks Online Support

 

Additionally, here's a helpful website you can use if you have questions when using QuickBooks Online in the future: Help Articles.

 

Please don't hesitate to get back to this thread if you need further help in getting in touch with our support team. I'm always here to assist you.

randy l1
Level 1

24/7 contact number for support

unable to log in to an older version of QB  2001-2005 

 

4Gal
Level 11

24/7 contact number for support

@randy l1 

Any specific error message? Or your password is not working?

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