I want to request a call back.

Welcome to the Community, ksj3042. 

I'm here to assist you with anything else that you need help with. Just click on Reply and any additional details about your concern are much appreciated. From there, I can walk you through it. 

To request a callback, please follow these steps: 

1. Click the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and click on Let's talk.
3. Choose Get a callback and enter your information.
4. Click on Confirm my call.

We'll surely get in touch with you. For a list of your support hours and callback options, you can check out our support hours and types. Feel free to visit our QuickBooks Community help website if you need guides and related articles with your questions. 

The Community space is always available 24/7. You can always leave a reply or post again. You take care and have a great day!

My credit card charged by Quick books for Payroll subscription without my approval. I had requested last year to remove auto renewal. I want to cancel my subscription. and looking for full refund. My company detail  [removed]. Fed ID  is [removed]. My contact phone no - [removed].  last I am having trouble log in to my account. my user ID  is  [email address removed].  I have forgotten my password. please help me  ASAP.

Hello there, @raviraval.

I can help walk you through the process of canceling your payroll subscription in QuickBooks Online (QBO).

Here's how:

1. Go to the Gear icon.
2. Under Your Company, select Account and settings.
3. Click the Billing & Subscription tab.
4.  In the Payroll section, select Cancel. 
5. Click Continue to cancel.
6. Complete the short survey, then click Confirm cancel. 

Regarding the refund, I'd recommend getting in touch with our Customer Support Team. This way, you can request a refund for the payroll service. I'll guide you how:

1. Go to the Help menu.
2. Click Contact Us at the bottom.
3. Enter your concern, and then click Let's talk.
4. Choose either Start messaging or Get a callback.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

Also, you can check these articles that can help you sign in to your QBO or payroll account:

• Get help if you can't sign in to your account
• Sign in to your QuickBooks Online Payroll account

I'm also including this link about understanding your subscription rates and charges for reference: How to understand your subscription rates and charges.

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

Prosecute the POS's. They are scum. They tried to do it to me but I had my card turned off so charges were denied. 

On top of that. They advocate for higher taxes on small businesses and support socialist policies that destroy the same small businesses they supposedly serve. Shove your software up your..... Intuit. 

Attempting to e file Form 941 couldn't locate 10-digit PIN. Tried enrolling in case not received and received an IRS rejection notice to enrollment stating an active federal 94x e-File enrollment already exists for Inland Oral Surgery PS  EIN: [Removed].  Response provided said to contact Intuit Payroll Support for contact information.

Please advise IRS contact information to obtain the 10 digit PIN replacement letter.  

Hi there, @mbertone.

I'd be glad to provide you the link where you find the phone number for IRS E-File Help Desk. This way, they can provide you the steps on how you can reset your PIN. 

Simply browse through this article: Troubleshoot efile or epay rejection issues.

I'm also including our Help articles for related references in managing your account and transactions in QuickBooks Online.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

i have done that and it does not give me where i can put in for a call back

How to change our payroll from weekly to biweekly.

I need a call back at [Removed] please. 

Thanks for reaching out to us, esmerc1!

It's easy to update a pay schedule in QuickBooks Online. Allow me to help you.

We need to create a new pay schedule and assign it to your employees. Follow these steps:

A. Create

1. From the Gear icon, select Payroll Settings.
2. Select Pay Schedules, then Create.
3. Enter the pay period and pay date, then OK.

B. Assign employee a pay schedule

1. Go to the Payroll menu, then Employees.
2. Select the employee's name and click Edit Employee.
3. Click the How often do you pay (employee) dropdown and choose a pay schedule.
4. Tap Done.

If you're subscribed to either QuickBooks Online Payroll Full Service, Core, Premium, and Elite, our Payroll Experts can assist you in updating it. If you still can't request a callback, I'd recommend you to chat with them. Please check this link to see the support hours and the direct links to contact them: QuickBooks Online Payroll.

Do you need to run payroll reports? You'll want to check this article: Run payroll reports.

Need more assistance? Keep on posting here and we'll respond as soon as we can.

I cancelled payroll subscription  last year for APHN and never received a refund.

Cell [number removed]

I’ll be glad to provide you with the steps to get a callback, @gayle55. Here’s how you can request a call back from one of our representatives to assist you further regarding the refund of your cancelled subscription.

1. Sign in to your QuickBooks Online Company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

·        Start a chat with a support expert.
 ·        Get a callback from the next available expert.
 ·        Ask the community to get help from businesses like yours.

For further details about the support hours, you can check out this link to reach support at the right time.

At the same time, you can always post your other concerns here in the Community. We always make sure that every concern is addressed. Have a great day!

The instructions to get a call back do not work. There is nowhere to request a call back after going to help.

Hi there, @Nellingson.

The callback option must be available once you select Search from the Help menu. If not, you can try performing some basic troubleshooting steps by opening QuickBooks Online (QBO) through a private window as the browser's cache may affect this behavior.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

From there, follow these steps:

1. Go to the Help menu, then go to the Search tab.
2. Tap on Contact Us.
3. Enter a short description of your concern or type in "contact support or request a callback", then click Continue.
4. From the Callback section, tap on the Have us call you button.
5. Follow the on-screen pop-ups to complete the process.

If you get the callback option, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

Otherwise, you can directly connect with a representative through the contact number provided from this link: QuickBooks Online Support under the Can't get signed in? section.

For more tips, while working with QBO in the future, you may review the topics from this link: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials, a.... From there, you can select the topics you need such as banking, account management, and others.

Let me know if you have any other questions while requesting a callback from the QBO Help menu. I'm just a post away to help. Keep safe!

Tracer for a direct deposit for an employee

Hello,

I’m seeking help lowering my monthly bill. May I please schedule a call with a love representative?  I’ve tried working with the digital representative to no avail. 

Any help you can provide would be much appreciated. 

Thanks

Hi there, @CatFrels. I'd love to route you to the best live support to talk about your monthly bill.  

Here's how:

1. Go to (?) Help icon.
2. Choose the Search option. Click Contact Us below.
3. Enter a brief description of your concern, then Continue.
4. Select either Have us call you or Chat with us.

For more details about the support hours, check out this article: QuickBooks Online Support.

For future reference, you can read these articles to learn how to manage your subscription:

• Manage billing, payment, and subscription info in QuickBooks Online.
• Add and manage your subscription payment method using Intuit Payment Wallet.

Thanks for coming here, @CatFrels. Your presence here is much appreciated. If you have additional questions, never hesitate to route back here. We'll be happy to help. Take care, and have a good day ahead!

@CatFrels 

lowering my monthly bill

What bill? Your QBO subscription plan or else?

the call back option is no longer ava

@ 9130 3512 5972 4086 

Any specific concern?

Their callback option is only available in the business hours.