QuickBase wants to NOT publish ProAdvisor profile, AFTER I've been published as a ProAdvisor for over twenty years??

I know this can be frustrating when your ProAdvisor profile won't be published, japeeler.

Our QuickBooks Customer Care Support Team will be your best support available concerning your publication of your profile. I would suggest contacting them. One of our live support will be able to take a look at your account and further check on this.

Here's how to contact them:

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then hit Let's talk.
4. Choose a way to connect with us:
   > Start a chat with a support expert.
   > Get a callback from the next available expert.

I'd appreciate it if you'd update me on how the call goes. I want to make sure everything is taken care of for you.

Did you even read my post? I’m already published, but QuickBase (WHO ARE THEY???) wants to NOT publish it?   Very confusing, and honestly, quite STUPID at the end of the day.

And it's good to see that nothing has changed since my other numerous posts about other issues…when in doubt, the moderators of the Quickbooks Community boards simply pass the buck by suggesting to contact Intuit Customer Care. In my (very sadly) experienced opinion, moderators should just bow out and allow other members of the QB community to respond to member inquiries. I’ve yet to see any employee of Intuit or Intuit moderator actually offer advice or suggestions that are actually helpful; in my experience, they simply pretend to care and suggest the “end all be all” answer can and will be attained by contacting Customer Care. Riiiigght. Sadly, this isn’t my first rodeo.

If all the moderators can do is to advise to call customer service, save the time to do so, and save our time reviewing what we already know what your advice will be.  We know the phone number, we know the drill...we don't need to be told to contact customer service.   This is a community board to share ideas, resolutions, possible solutions, grievances.  Why waste our time with the obvious?  In my situation, I WILL CALL customer service on Monday, but sadly ProAdvisor support has cut their hours and I cannot reach them until Monday.  I highly doubt normal customer care at this hour (Saturday evening, 8:00 pm) will be able to address my concerns.  I simply reached out to the Community Boards to see if any other ProAdvisors are experiencing the same issues, and honestly, to get it published, in writing to document my situation.

Why "not publish" my profile when it's been published for the last 20+ years?  I now must call ProAdvisor support to see if they are in fact going to yank my listing which, AGAIN, has been published for over 20 years???  STUPID!!!

No one posting on these boards wants to hear how sorry you are for our frustrations and that a call to customer service is the answer.  It rarely is.

Is there not another ProAdvisor out there who has recently had their profile removed??  My initial post stated they "wanted" to take down my profile...NOW THEY HAVE.  I called ProAdvisor support, and they stated a number of ProAdvisors have been calling in of late complaining of the same thing...for NO reason, their profile is just deleted.  WHAT?????  This is an email I received on 08/15:  

Thank you for submitting your information and expressing interest in being published on the Find-A-ProAdvisor Directory.

We are not able to publish your profile on the Find-a-ProAdvisor directory at this time.

What does this mean? Your website or profile doesn’t currently comply with our QuickBooks ProAdvisor Program Agreement because:

QuickBooks and Intuit shouldn't be the brand of a company's service.

• Example of prohibited use: QuickBooks Training.
• Example of permitted use: Training for QuickBooks

ProAdvisors must be transparent about their relationship with Intuit. You shouldn't imply you are affiliated with Intuit beyond your membership in the QuickBooks ProAdvisor and/or Solution Provider programs. The following terms should be avoided:

• [The] Official QuickBooks [ProAdvisor/Solution Provider]
• Exclusive Partner or Exclusive Member or Exclusive [ProAdvisor/Solution Provider]

For more information please see our QuickBooks ProAdvisor Program Agreement or About QuickBooks ProAdvisor Program Member Brand Use

We appreciate your interest in the Find-A-ProAdvisor Directory and will be happy to reconsider your application once you make the necessary changes to your website. Please resubmit your request through the program through this URL: https://qbo.intuit.com/app/verify. You will be required to be signed in to use this.

Kind Regards,
Intuit Customer Care

What does this mean?  I've had the same profile for 20+ years...WHAT HAS CHANGED????  And why bring this up now?  I wasn't "expressing interest in being published on the Find-A-ProAdvisor Directory"...why would I express an interest in being published when I've been published for over twenty years??  I received a random email requesting current ID (drivers license or passport)...I thought it was normal protocol for whatever reason, so I complied.  I sent them my CURRENT AND LEGAL drivers license, and then a month later my profile is removed???????

Why? Why????????  We ProAdvisors constantly support Intuit and bring valuable services to the table to keep the public content with using Quickbooks as their accounting program.  What in the HECK is going on?  WHAT IS IT THAT I PAY $1,000 A YEAR TO INTUIT FOR?  

Hi there, japeeler.

This has been a tough time knowing that your ProAdvisor profile has been removed. Usually, we'll have to verify your eligibility and confirm your profile information even if you're using the same profile for the past years. 

Then we ask you for more documentation only to help us confirm your profile information. Removal from the Find-a-ProAdvisor website happens if you fail to resubmit the required documents within 7 days. I recommend contacting our support team again so they can help reverify your ProAdvisor Profile. To contact our support team, you can follow the steps provided by my colleague @GlinetteC.

For your reference, you can check these help articles in case you have any other concerns about QuickBooks Online.

Reach out to us if you need anything else. I'll be here to help.

Do you think that I would delay a request (stupid request at that) when something so important is on the line??  I DID respond within seven days...I probably responded within seven hours.

And I love your advice to call customer service...I've only seen about 1 in 100 responses from the Quickbooks team in this forum with real answers.  It seems 99 times out of 100 members of the Quickbooks team simply state to call customer support.  Way to pass that buck!  And I DO call customer support before I come to these forums to express my frustration, to see if any other ProAdvisor is suffering the same horrendous prejudiced treatment as I.

After spending over an hour on the line with customer support (THIS TIME) I was told that I had the audacity to include my ProAdvisor badges of all the different modules for which I'm certified on my website.  How dare I!  I pay Intuit $1,000 each year, I take the certification tests, I pass the certification tests, INTUIT sends me these badges (I I didn't steal them...I didn't cut and paste, I actually DID take all the certifications and earned each and every one), but I can't display them.  Wow...but OK, if it means I can still keep my profile live on the ProAdvisor website, I'll take them down (which I did IMMEDIATELY). 

I DO NOT appreciate the manner in which this was handled...if there was a problem, how about a phone call with definitive reasons why my profile MAY be removed?  How about NOT removing it until CLEAR reasons for the POSSIBILITY of removing it are discussed?  Intuit (Quickbooks) is my livelihood (oh my...is that even allowed???...I know I'm not supposed to associate myself with Intuit in any way, shape or form); how about a phone call with a human being with clear instructions before removing the LIFELINE to being able to pay my mortgage?  Put food on the table?

I really don't think I'm asking too much...how about reaching out before ruining someone's livelihood?  Novel thought. 

One week later, profile STILL NOT PUBLISHED.  Riddle me this....

I am losing business every day. Why does it take five days for Intuit to review after each time I revise exactly what they tell me to revise? I’ve not even put up a fight about changing…I’ve done everything, immediately, that they’ve instructed me to do. This is so frustrating…do they not realize, during a dang PANDEMIC that they are directly affecting people’s livelihoods? In all seriousness, they are affecting how families LIVE?? How they EAT?  HOW THEY SURVIVE??

As other companies are waiving interest fees, extending due date deadlines, during these precarious times, Intuit is effectively starving its own people that actually contribute to the success of Intuit!! I’ve been a ProAdvisor for over 21 years, and DURING A PANDEMIC all of a sudden I’m not towing the company line?? This isn’t right, this isn’t fair.

Below is a myriad of the nit picking Intuit is using as an excuse to hinder my professional career:

Your website or profile doesn’t currently comply with our QuickBooks ProAdvisor Program Agreement because:
QuickBooks and Intuit shouldn't be the brand of a company's service.

• Example of prohibited use: QuickBooks Training.
• Example of permitted use: Training for QuickBooks

ProAdvisors must be transparent about their relationship with Intuit. You shouldn't imply you are affiliated with Intuit beyond your membership in the QuickBooks ProAdvisor and/or Solution Provider programs. The following terms should be avoided:
• [The] Official QuickBooks [ProAdvisor/Solution Provider]
• Exclusive Partner or Exclusive Member or Exclusive [ProAdvisor/Solution Provider]

At the end of the day:

1. I IMMEDIATELY deleted my ProAdvisor certification badges from my website, per their request.
2. I IMMEDIATELY revised any verbiage that they didn't agree with per the notes in blue above.
3. I IMMEDIATELY added this disclaimer, per their instructions, to every page on my website:  "“Intuit, QuickBooks, and QuickBooks ProAdvisor are registered trademarks of Intuit Inc. Used with permission under the QuickBooks ProAdvisor Agreement.”

And for what?  NOTHING.  My profile has been down for over one week now.  I've been told that hopefully they will make their decision by Friday to let me know if I will continue to lose business by not having my profile published.  

Any reader of this post, I beg you, please visit my website www.bookkeepinginnovations.com and let me know your thoughts?  Am I stepping on Intuit's toes?  I really don't think so...actually to the contrary.  I would think they would appreciate the free advertising on my site that I pay for out of my pocket each and every month.

Surely I'm not the only ProAdvisor they are harassing in this manner...?  Are there others?

I would really appreciate any feedback from anyone, good or bad, with the EXCEPTION of feedback from a member of the Quickbooks team expressing their concern, and that I need to call customer service.  Please do not waste my time...I've been there, done that, many, many, many times, to no avail.

I had the same issue with my profile, I just removed the floor number from my address as I was not comfortable to get walk ins in this pandemic. And now the ProAdvisor listing has been unpublished. And there is no way to reach them over the phone to determine the reason. 

Hello, dacko.

We always want to be safe from the ongoing pandemic. It's good that you're taking safety precautions. I'll point you in the right direction so you can republish your listing again. 

Other than the floor number edit, the system might've detected something else that prompted it to unpublish the listing. Have you reviewed the guidelines pointed out by Ami_D? I recommend checking each section in the article to ensure your listing is compliant with the brand use. 

If you've already reviewed them, you'll want to reach out to one of our ProAdvisor support agents. Ensure you're contacting them during their business hours. Check the Accountant section in this article for the support hours: Support hours and types.

To contact our ProAdvisor agents: 

1. In your QuickBooks Online Accountant file, click the Help icon.
2. Click the Contact Us button.
3. Enter "ProAdvisor listing has been unpublished. Need to know the exact reason." or something similar in the box.
4. Proceed with Let's talk. 
5. Choose a way to reach us.

Note: Our support agents might be limited at times due to the pandemic. 

If you need help with your QuickBooks Online Accountant platform or your client's file, you can check out the help articles here:

• QuickBooks Online general help page with articles
• For QuickBooks Online Accountant page

The help articles are packed with guides and important information regarding a specific task or feature in the program. 

I'd be glad to listen if you have other concerns regarding your QuickBooks ProAdvisor profile, Accountant platform, or your client's file. Please post your reply here and I'll be there with you as soon as possible. 

I had something similar happen to me...except I wasn't even notified. Just went out there because I realized I hadn't received any new leads lately...and found out I WASN'T EVEN IN THE DIRECTORY!

Did what they said, sent them a copy of my DL...and they said my profile would be confirmed and published within 5 days...it's now 7 and counting, and zero communication from them. 

And sure, I "could" call customer support, but I have yet to have a conversation with them that lasts less than an hour - minimum, and I'm sorry, but that's a lot of time to explain and reexplain my issue...half the people I talk to are not even aware of the ProAdvisor program. 

My A-#1 complaint about Intuit is their lack of email support. Or support in any form, really. Every great once in a while, I will get a fabulous customer service rep who knows exactly what they are doing...but they are few and far between. Few and far between, my friend.

You're preaching to the choir...I had to call practically everyday, INSIST upon speaking with supervisors to get my issue resolved.  I finally spoke with someone who actually gave a darn about my issue...for the longest time, THEY WOULDN'T EVEN TELL ME WHAT THE PROBLEM WAS.  They just stated I wasn't adhering to their policies...??  I was happy to adhere, JUST TELL ME WHAT I'M DOING WRONG.  It was brutal...what are we paying so much each year for?  I'm happy to "tow the company line", just tell me what dang line to tow.

I'm relatively new to the ProAdvisor "Club" - joined in late 2018, I think. I'm a huge QBO user, as that is what I suggest to my clients unless it for some reason won't suit their business.

I LOVE the QBO software - they are adding features often that really make bookkeeping easy and streamlined; I've made a couple of suggestions via their feedback links in-software, and both of them have been implemented and save me and my team tons of time each month.

I'm a QBO evangelist...until I need their support for something. And I can honestly say I have never seen such terrible support from a company their size. I do not understand how they can invest so many resources into development, and absolute crap into support. They are literally losing clients over this - I've had two clients who have insisted I remove them from Intuit products because of bad customer service. Yes, I have clients willing to go through the pains of converting to a new PAYROLL system mid-cycle to avoid QBO and QBO Payroll support. You know things have to be terrible for folks to take that step. 

I truly do not understand how Intuit leadership is not deeply, deeply ashamed at this:

https://www.consumeraffairs.com/computers/intuit_quickbooks.html?page=14

and this 

https://forst.tax/reasons-quickbooks-sucks/

and this 

https://www.trustpilot.com/review/quickbooks.com

And that's from a <5 minute Google search. I simply do not understand the thought process here. Heck, Intuit, hire me to fix your customer support...I can't do worse than they already are doing.