I NEED TO TALK TO SOMEONE to help to log in to Quickbooks

Hi AM64.

Did you encounter any error message upon logging in in your QuickBooks Online account? If so, can you share with me the error so I can provide the correct resolution based on the message.

In the meantime, you can run some troubleshooting steps to isolate why you're having a hard time in logging in to your account. To start with, open QuickBooks on a private window. It is the best place to identify any browser-related concerns. You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to log in, you can go back to the previous window you've opened and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages. 

You also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

If the same thing persists, you can reach out to our Phone Support team. An agent will take a look at your file and verify this issue further.

I've also added this article for some common error if you can't sign in to your account: Get help if you can't sign in to your QuickBooks Online account.

I'm just a post-away if there's anything that I can help with or if you're still unable to log in. Take care!

Please cancel my account I am no longer using QB

We regret your decision, @Linda104. I've got the directions for canceling your subscription to your QuickBooks Account.

Let's follow the instructions for the troubleshooting steps on your browser. Then contact the phone support team stated by my colleague above.

Moving forward, the procedure for canceling QuickBooks Online varies depending on where you purchased your account. Follow these steps below:

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as an admin user.
3. Go to the upper right and select the Gear symbol.
4. After selecting Account and Settings, go to the left pane and click Billing and Subscription.
5. Select Cancel subscription or Cancel online from the QuickBooks section.
6. Select the Continue to cancel. (if it shows on your screen).
7. After that, click Submit and Cancel Subscription, and then hit Got it.

Please see this article for more information: Cancel your subscription to QuickBooks Online.

Here are a few things to keep in mind concerning your QuickBooks Online data after it has been terminated. Check out this link for your reference.

If you decide to re-subscribe, you can easily reactivate your account using this article. We'd be happy to have you return!

Come here once more if you still need assistance managing your account with QBO. Have good weather!

My name is Brooke Logsdon. My number is [removed]. I need someone to call me back about my W2 that has the wrong middle initial. I work at Chico Community Chilrens Center. Mike in the office has been talking  with you guys about the issue and it still hasn’t been resolved. Please contact ASAP so I can do my taxes.

The number at Chico Community Center to speak with Mike about my W2 is [removed]. Can you please contact him as well.

Hey Brookey,

Nice to see you in the Community. We here in the Community always want to protect your information hence why your number was removed to avoid scammers pretending to be us. This platform is not set up to do callbacks, but you can request a call back through your program. Here's how to connect with us:

1. Go to the Help menu.
2. Hit the Contact Us button
3. Enter a brief description of the problem.
4. Select "Let's Talk"
5. Pick the "Get a call" option to connect with us.

Let me know how the conversation went and if you were able to get it resolved. The Community is always open to any queries you may have. I wish you all the best of luck.

Quickbooks will not let me log in using my email and password. I've tried both the desktop password and the company password.

Intuit won’t update my credit card info

Hi, Mark311. I'm here to help ensure you're able to update your credit card information in QuickBooks Online.

When a browser stored a lot of caches, it could cause problems like bringing up the data to your account or latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still unable to update the card details, we can do some of the basic troubleshooting steps by accessing your account in a private window.

Here's how:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your billing and subscription page and update the info from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser.

Please be reminded that QuickBooks accept Visa, MasterCard, American Express, and Discover Card with billing addresses based in the US. However, you can use any debit card that has a Visa or MasterCard symbol on it. To know more about the QuickBooks subscription options, check this out: Pricing and subscription levels for QuickBooks Online

Please let me know if there's anything else you need. I want to make sure you're able to update the card details. Have a good one.

A credit card payment was made into an account that was frozen. I am trying to find out how to resolve the issue. So far, I have researched everything I could find up to this point. However, after hours of attempting, I have had absolutely no success in finding an answer to a seemingly simple problem. Any input you could provide would be greatly appreciated. My job is pending my ability to resolve this issue.  

Thank you,

Brandy Walker

Thanks for joining this thread, @Brandy Walker. I want to make sure you'll be guided to the right support.

I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, payment's received to your account need the assistance of our phone support for security purposes.

That being said, I recommend getting in touch with Merchant Services Team. They'd be able to check your account in a secure environment and help resolve the issue with the credit card payment. 

I'm also adding these references that will provide you with more details on where you can see your QuickBooks payments statements. Then, steps on how to check the payment status for a specific customer:

• How QuickBooks Payments deposits work in QuickBooks Online. 
• Check when QuickBooks deposits customer payments into your bank account.

Please tag my name in the comment section if you have concerns with credit card payments in QuickBooks. I'll be around to lend a helping hand. Take care and have a good one.

I'm here to help you log in to your account, @gary12345678.

But before that, can I ask what error message you received when logging into your account? I appreciate any additional information you can provide. This will help us isolate the issue and provide the best solution.

Here are some possible reasons why you can't log in to your QuickBooks Online account:

• Incorrect login credentials
• Locked out from your account
• Browser-related issues.

To fix this, here are some articles you can utilize that involves guide to resolve log in issues. You can choose the troubleshooting steps depending on your scenario. 

• Get help if you can't sign in to your QuickBooks Online account
• Fix common sign-in errors in QuickBooks Online

If you forgot your user ID or password, use this link to help recover your account and get back to business as usual: Recover your account when you can't sign in.

Feel free to get back in here if you have further questions if you can't log in to your account. I'll be happy to lend a helping hand. Keep safe!

call me at [Removed phone number] after 11:30 am

Hi, Connie. I appreciate you joining the thread. I'll make sure you get connected with our support after 11:30 AM.

At this time, you have to set a scheduled callback so our team can reach out to you at your convenience. Here's how:

1. Sign in to your QuickBooks Online (QBO) account.
2. Select Help (?).
3. Select Assistant or Search.
4. Follow the onscreen pop-ups, then choose to Get a callback from the next available expert.

Alternatively, you may start a chat with an expert or call our support directly. Check out the phone details here: QuickBooks Online Support.

To help you with your QuickBooks tasks in the future, you can always skim through the resources from our self-help articles. 

If you have follow-up questions, let me know by adding a comment below. I'm just a few clicks away to help you again. Have a good one!

Can't get into my account to get paystub

Welcome to the Community, Biglind.

If you can't remember your user ID to sign in to QuickBooks, you'll want to visit our login page, then enter an email address or phone number that's associated with the account. After clicking Sign In, you'll be sent a one-time passcode (via email or phone) to sign in to your account with.

In the event you entered an email address, but don't see an email coming in with a code, make sure to try the following:

• Check your spam and/or junk folders.
• Add do_not_reply@intuit.com to the email's contact list.
• Review all email addresses you might've used to sign up for the account.
• Make sure to unblock emails from Intuit.

If you continue experiencing sign in issues, try going through some of our additional troubleshooting processes.

Once you're signed in, you'll be able to change the account's password and view pay stubs from your Payroll screen.

Here's how:

1. In the left navigation bar, go to Payroll, then Employees.
2. Underneath Run payroll, select Paycheck list.
3. If necessary, use your Filter ▼ option to help you locate the pay stubs you're looking for.

I've also included a couple detailed resources about working with pay stubs which may come in handy moving forward:
 

• Print or reprint paychecks & pay stubs
• View pay stubs, time off, & year-to-date pay in QuickBooks Workforce

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!

My bank account is being billed for Qbooks onl. I do not use this product or even have an account with Intuit. The account name I was able to identify is not me.  Can't reach a live person for help.  My bank is issuing a dispute claim to Intuit as I am being billed for someone else's account.  My bank has stopped future payments to Qbooks onl

 Very frustrating!

I understand that every penny counts, Mwrbg43. I'm here to point you in the right direction for further assistance with Intuit billing.

The availability of our live representatives by phone depends on the call volume and hours of operation. Check this out for more details: QuickBooks Online Support Hours. I recommend contacting them once more. This allows them to investigate more thoroughly and provide you with the next steps to take.

1. Log in to your QuickBooks Online account.
2. Click on Help (?).
3. Choose either tab to start:
   • Assistant: Get fast, personalized responses. Pick a suggested option, or enter your concern. If you decide you need further help, hit Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and select a way to connect with us:
     • Start a chat
     • Get a callback

Kindly refer to the following snapshot for visual reference:

You'll want to consider using our product, visit the Get Started with QuickBooks Online module to learn some tips on how to set up your company.

Let me know if you still have other queries. The Community is always here to guide you. Keep safe!

Hi is it possible to speak to someone on the phone 

Feel free to follow ANY of the steps already provided to request a phone call. 

It's possible to speak to our Customer Care Team, Row3. Let me show you how.

Beforehand, may I ask what's your query all about? This way, I can provide guidance and help you with your questions and concerns.

Going back, kindly follow these steps to connect to our support personnel in QuickBooks Online (QBO):

1. Log in to your QBO account.
2. Click (?) Help.
3. Select the Search tab and hit Contact Us.
4. Pick or enter brief details about your concern.
5. Choose Have us call you - get a call back from the next available.

You may also contact their landline using your phone from this link and learn about their availability: QuickBooks Online Support.

However, if you're using QuickBooks Desktop (QBDT), please follow these steps instead:

1. Open your QuickBooks company file.
2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
3. Press Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, press Continue, and then Continue with my account.
6. Select Have us call you and get a callback from the next available agent.

Here's a link for a complete guide to QBDT supporting hours and landline: Contact QuickBooks Desktop support. 

Additionally, you may explore these articles for both QBO and QBDT to learn your way and navigate QuickBooks seamlessly: 

• QuickBooks Online - Help articles.
• QuickBooks Desktop - Help articles.

I'm always available if you have more QuickBooks-related concerns. Kindly reply to this thread, and I'll readily lend a hand.