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B
Bgerber4
March 3, 2021
Question

Intuits My Time App

  • March 3, 2021
  • 36 replies
  • 123 views

I am using QB for Mac 2016 and have been for several years without any issues.  I recently went into the Employees tab and went to the "Download My Time" button to see what that integration was all about.  I was able to download and install the program on my Mac running 10.14.6 (Mojave) and when it went to the setup screen it says It can not find the company file.

 

I reached out to support and they keep pointing me to mytime.com saying they need to help me and when I did mytime.com says they are a scheduling company not a time tracking company.  After reviwing the My Time App I see it is an Intuit product and apparently no one in support knows how to support it.

 

I am hoping someone here can shed some light on the situation.  I would like to get this working as I have been manually entering this in and would like to see how this program works.

 

 

FYI I have tried

  • rebooting the computer.
  • closing and opening my company file
  • closing my company file and opening a sample file (my Time doesn't see that file either)
  • verifying the company data file

 

Thanks for any help.

    36 replies

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    March 3, 2021

    Hey there, @Bgerber4. 

     

    Thanks for reaching out to the Community for support. I'm happy to provide some insight into the My Time app.

     

    Some users have found it helpful to uninstall the My time app version 1.1.f439. Once the My Time app has been uninstalled, you can download the new version of My Time which is 1.2.0.44. Grab the download of the new version here: Get your free My Time v1.2.x download. From there, you'll need to close QuickBooks and save a Backup. Once you've closed and saved a backup, Reopen QuickBooks and open My Time.

     

    That should do it! Please let me know if you have further questions. I'm always around to lend a hand. You can reach out to the Community at any time. Take care! 

     

     

     

     

     

    B
    Bgerber4Author
    March 3, 2021

    thank you for the response.  I did try that before posting this and Unfortunately the V1.2 app is not supported on my version of mac os 10.14.6 (Mojave).

    T
    TirzahC
    Level 4
    July 6, 2022

    I am very interested in the My Time upgrade if there is one. The link provided leads to a page that contains a link possibly to an upgrade but Mac is warning it is insecure and won't let me go there. Otherwise, the original page doesn't offer anything new. I have not heard from support yet and am still in limbo. 


    Thanks for keeping us updated, Siriously. 

     

    First, let's check your app preferences. It could be that something may be blocking the connection. This can be the reason why you're unable to add Intuit as a trusted site. Though this App is from intuit the security of Mac is not recognized. You'll need to lower down the security for you to install the app. 

     

    Once, you're already installed the app , you can change back the original settings and add it as trusted app or sites.

     

    Let me share this article for more insights into this process: Adding Intuit as a trusted site.

     

    Also, I'm adding this article to further guide you in managing your business's privacy, security, and data settings with Intuit: Data and security | QuickBooks for Mac US 

     

    If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to lend a helping hand.

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